Fresh Jobs at Quidax

What you’ll be doing

• There is really no product without a product manager and this is one of the most important roles in the company.
• The job of the Product Director at Quidax is to be the CEO of the products and the product organization; basically take charge of the product development process from start to finish and everything in the middle. In actual fact, it never finishes. We currently have 6 products and you would be overseeing all products while thinking up new ones we should build.
• The Product Director sits in between the business and engineering, translating customer requests into language developers would understand and build. We always want to give our customers a delightful experience so we would like someone who can demonstrate intuitiveness, passion for the customers and passion for the business. 
• We are big on metrics and how it can help us improve the business and product for the customers, it can help us identify where new customers are dropping off or old-timers are just getting plain confused or frustrated if we have the data, we can make the journey bliss for the customer. For now, we are merging the product analytic roles into product management, so it would be great if you are conversant with analytic tools, especially Mix panel.

What your day-to-day looks like

Product Experience Management

• Strengthen Customer feedback loop to the Product Teams
• Run Improvement Programs targeted not just at Success Rate but at Customer Experience which is the ultimate measure of success.

Technical Product Operations:

• Conducting ongoing discovery and monitoring of all product behaviour within the Production environment
• Measure all product performance metrics with respect to churn, volume trends, response time, end user experience etc
• Providing and managing all 3rd Level Support operations.
• Drive true Problem Management for the Product Organisation (Applications, Products, Platforms) proactively and reactively.
• Empower the 1st and 2nd Level Support teams by providing Product context and training.
• Generation of Product and Customer Experience Insights for the Product teams

Product Value Realisation

• Track and Guarantee Value to Customer per Product Releases.
• Track and Guarantee ROI on Product /Features Releases.
• Driving, Tracking and Supporting Experimentation, Product Research, Design, Proof of Concepts for the Product Organization.
• Foster cross-functional collaboration around a Product and use product insights to identify areas of Improvement.

Manage Product as a Business

• Carries out Product Analytics activities on the Products; seeking to generate insights and track Product Metrics
• Drive Product Platform Improvements programmes
• Core member of the Operational intelligence team

Job requirements

What you need to have

• 3-5 years of experience building products users love.
• Experience in data tools related to measuring the success of product releases and usage, e.g.; Tableau, Hotjar, Mixpanel, etc.
• Excellent written and verbal communication and interpersonal skills
• Analytical and process-oriented mindset with attention to detail
• Agile expertise and experience

Nice to haves

• Crypto experience
• Fintech experience

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What you’ll be doing

• As the User Operations Intern at Quidax, you’ll help the team takes care of making sure users have a good experience with our product or service.
• You will manage and improve how our users interact with what we offer. 
• This includes helping users with any questions or issues they have, analyzing data to find ways to make things better, and working with different teams to make improvements based on user feedback.
• You will also be involved in testing new features and learning about the latest trends in our field to help us stay ahead.

What your day-to-day looks like

• Sync with your team lead on the direction for the week/day
• Brainstorm with the team to come up with cool ideas.
• Manage relationships with partners and customers
• Respond to requests and enquiries from partners
• Collaborate with cross-functional teams to put checks in place to prevent losses to transaction disputes
• Join in an argument about some random stuff

Job requirements

What you need to have

• 0-1 year experience in customer success, ideally in the FinTech space.
• Basic knowledge of Microsoft Excel
• Excellent communication and interpersonal skills
• Analytical and process-oriented mindset

Nice To Haves

• Crypto experience 
• Fintech experience