Fresh Jobs at Moniepoint Inc. (Formerly TeamApt Inc.)

About The Role

• We are looking for an Application Monitoring Officer to provide enterprise-level monitoring to our services and systems. You will be responsible for the stability, integrity, and operation of our production systems by monitoring, configuring and driving optimizations. You will diagnose, troubleshoot, and resolve system issues in an accurate and timely manner.

What You’ll Get To Do

• Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues
• Taking ownership of customer issues reported and seeing problems through to resolution
• Track computer system issues through to resolution, within agreed time limits
• Properly escalate unresolved issues to appropriate internal teams (e.g. PMs & software developers)
• Provide prompt and accurate feedback to customers.
• Refer to internal database or external resources to provide accurate tech solutions.
• Prioritize and manage several open issues at one time
• Document technical knowledge in the form of notes and manuals.

To succeed in this role, we think you should have

• Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
• BSc degree in Information Technology, Computer Science or relevant field
• Basic Understanding of OOP concepts
• Good understanding of computer systems, mobile devices and other tech products
• Excellent problem-solving and communication skills
• Familiarity with basic network concepts and tools.
• Experience troubleshooting using stack traces and log file.
• Experience interacting with APIs and troubleshooting related requests.
• Experience being on-call and can jump into a complex situation and make sense of and communicate clearly to stakeholders what's going on.
• In depth knowledge of SQL databases particularly MYSQL
• Hands-on experience with Windows/Linux/Mac OS environments

What We Can Offer You

• Culture -We put our people first and prioritize the well-being of every team member. We’ve built a company where all opinions carry weight and where all voices are heard. We value and respect each other and always look out for one another. Above all, we are human.
• Learning - We have a learning and development-focused environment with an emphasis on knowledge sharing, training, and regular internal technical talks.
• Compensation - You’ll receive an attractive salary, pension, health insurance, annual bonus, plus other benefits.

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Job Purpose

• The Issue Resolution Officer is responsible for developing customer relationships that promote retention and loyalty, ultimately improving customer lifetime value and reducing churn. The issue resolution officer is the first port of call for customers and should be the internal advocate for the customer working with the various teams to ensure quick resolution of customer issues and provide suggestions on how the customers' experience can be further optimized based on analysis of the issue log or customer requests.

Responsibilities

• Cross-Departmental Coordination: Act as a primary point of contact between the sales team (State Coordinators and Regional Managers) and all issues resolution teams (Channels, Sales, KYC, Chargeback, Recovery, and Fraud) to resolve issues and ensure all updates and follow-ups are communicated effectively.
• Monitor and Track Issues: Regularly monitor incoming issues from Zendesk and ensure that each ticket is being actively worked on by the Issue Resolution Team.
• Follow-Up on Open Tickets: Proactively follow up on all open tickets to ensure that they are resolved within the specified time frames.
• Report Progress: Provide regular updates to the customers and stakeholders on the status of issues, highlighting any bottlenecks or delays.
• Escalate Unresolved Issues: Identify issues that are not progressing as expected and escalate them to higher management for further action.
• Risk Mitigation: Implement follow-up procedures that reduce the risk of errors, non-compliance, and customer dissatisfaction.
• Feedback Collection: Gather customer feedback to identify areas for improvement in service delivery.
• Record Maintenance: Ensure that all records of follow-up activities and transaction reviews are maintained and easily accessible for future reference.
• Process Optimization: Identify and suggest improvements to follow-up processes to enhance efficiency, reduce errors, and improve customer satisfaction

Qualifications

• Bachelor’s degree in any related field
• 1-2 years of customer-facing experience at a financial institution or a high-growth software development company.
• Have a good understanding of card disputes ( Banking experience or other related fields)
• Ability to work in a fast-paced, entrepreneurial, results-oriented culture.
• Ability to think analytically to solve customer problems
• Customer Empathy
• Listening and communication skills
• Service-oriented mindset
• Ability to grasp basic technical concepts.

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About The Role

• As a Product Design Lead, you will own the execution of our design vision, managing a small team of designers across multiple teams to prioritise initiatives, drive strategic projects, and foster a culture of excellence. Balancing leadership with hands-on design, you will ensure we deliver business-driven, user-centred solutions that elevate the user experience.
• This role requires strong leadership, UX/UI expertise, and cross-functional collaboration. You will work closely with product managers, engineers, and other stakeholders to remove blockers, streamline workflows, and create scalable, accessible designs that align with both user and business needs.

What You’ll Do

• Lead and manage a small team of product designers, ensuring project prioritisation, team alignment, and timely execution of high-quality design work.
• Mentor and inspire your team, fostering a culture of feedback, learning, and innovation through regular critiques, coaching, and skill development.
• Manage project timelines, roadmaps, and design workflows, ensuring the team delivers high-quality work on schedule.
• Maintain a hands-on approach, contributing directly to key design projects while balancing leadership responsibilities.
• Partner with product managers, engineers, and executives to translate strategic goals into user-friendly design solutions.
• Advocate for user-centred design by leveraging qualitative and quantitative research, usability testing, and behavioural insights to make informed design decisions.
• Ensure design consistency and scalability through the use of design systems and atomic design principles.
• Champion accessibility (a11y) and inclusive design, ensuring our products are usable by a diverse audience.
• Collaborate with analytics and product teams to measure the impact of design and optimise experiences based on data.

What You Need To Succeed

• A strong portfolio demonstrating your ability to lead design teams and deliver end-to-end product design solutions across platforms, backed by user research and measurable impact.
• Experience leading and developing design teams, fostering collaboration, mentorship, and performance-driven growth.
• Expertise in UX/UI principles, interaction design, and user research methodologies, with a proven track record of delivering results-driven digital products.
• Strong communication and stakeholder management skills, with the ability to influence cross-functional teams and advocate for design at all levels.
• Strategic mindset, with the ability to translate product goals into scalable, flexible, and user-centric design solutions.
• Experience managing design workflows, tools, and operational processes to improve team efficiency and output.
• Ability to thrive in a fast-paced environment, effectively balancing multiple priorities while maintaining design excellence.
• Experience in fintech or SaaS, with a strong understanding of financial products, compliance, security, and designing for trust.

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About The Role

• The Credit Recovery Law Enforcement Specialist is responsible for managing all interactions with law enforcement during the loan recovery process, particularly in cases involving proven fraud or other criminal activities. This role requires direct engagement with law enforcement agencies nationwide to recover delinquent loans, mitigate financial risks, and ensure compliance with legal and regulatory standards. The ideal candidate should have in-depth knowledge of civil and criminal laws related to credit and financial fraud, along with a proven network of connections within law enforcement.

Key Responsibilities

• Collaborate with law enforcement agencies to facilitate the recovery of delinquent loans and resolve fraud-related cases..
• Work closely with internal legal teams and external law firms to ensure effective litigation and enforcement actions for non-performing loans.
• Build and maintain strong relationships with law enforcement agencies nationwide, and other relevant stakeholders.
• Establish and operationalize optimal strategies for managing fraud incidents and facilitating collaborative efforts with law enforcement.
• Maintain accurate records of all enforcement-related loan recovery actions and provide periodic reports to management.

Qualifications

• Bachelor’s degree in Law, Finance, Criminology, Business Administration, or a related field.
• A minimum of 7 years of experience in a legal role, fraud management, law enforcement, or any position involving regular interactions with law enforcement.
• Strong knowledge of debt recovery laws and regulations in Nigeria.
• Proven Experience working with law enforcement agencies.
• High ethical standards and integrity in handling sensitive financial and legal matters.
• Established relationships with law enforcement agencies across the country.

Relevant Skills

• Strong negotiation and mediation skills.
• Legal assessment and litigation strategy.
• Knowledge of financial regulations.
• High ethical and professional standards.

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About The Role

• We are seeking an experienced and detail-oriented Financial Crime professional to join our team as the CDD Quality Control Manager. In this pivotal role, you will ensure that Customer Due Diligence reviews — particularly around AML screening — meet the highest standards.
• To be successful in this role, you will have significant experience in financial crime compliance, with a strong focus on AML screening, PEPs, adverse media, and enhanced due diligence. You are passionate about maintaining high standards and understand the critical role that quality assurance plays in effective financial crime risk management.
• You will thrive in a fast-paced, high-growth environment, and bring both a strategic view and a hands-on approach to day-to-day operations.
• As a person, you are collaborative, meticulous, and driven by a strong sense of accountability. You are a natural coach and motivator who builds trust and credibility across functions and locations.

What You’ll Get To Do

• Deliver the quality control process for CDD reviews, with a focus on AML screening
• Ensure the quality of work performed by CDD Onboarding team aligns with internal policies and procedures
• Provide constructive feedback to the CDD Onboarding team in collaborative manner
• Act as a subject matter expert in AML screening, adverse media, PEP risk, and other financial crime typologies
• Provide timely and constructive feedback to analysts to enhance the quality and consistency of outputs

About You

• Minimum 5 years experience in AML/Fincrime in highly regulated environment e.g. Banking, Consultancy firm
• Good understanding and experience of AML, CDD & EDD
• Quick learner and ability to work in a fast-paced environment whilst maintaining meticulous attention to detail.
• Strong interpersonal and exemplary communication skills (written as well as verbal).
• Enjoys working in a team environment.
• Can prioritise and manage workflows and multi-task.
• Resilience and the ability to work under pressure and to pressing deadlines/SLAs.
• Desire to go the extra mile to delight our customers.

Technical Skills And Attributes For Success

• Strong understanding of AML/CTF regulatory requirements and expectations
• Deep subject matter expertise in AML screening, sanctions, PEPs, and adverse media
• Excellent communication skills, including the ability to deliver constructive feedback and training
• A hands-on, problem-solving approach and the ability to navigate complex or high-risk cases
• Strong attention to detail, organisational skills, and an ability to manage multiple competing priorities

High preference

• ICA or ACAMS qualified
• Law degree
• UK experience or degree from UK university