Fresh Jobs at Lorache Group

Job Description

• Experience in Oracle BRM and CRM platform
• Manages multiple projects at a time
• Coordinate internal resources and third parties/vendors for the flawless execution of projects
• Ensure that all projects are delivered on-time, within scope and within budget
• Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility
• Develop a detailed project plan to monitor and track progress
• Manage changes to the project scope, project schedule and project costs using appropriate verification techniques.
• Conversant in defining the scope, detailing of each items, well versed in Documentation and Internal requirement gathering.
• Manage the relationship with the client and all stakeholders
• Establish and maintain relationships with third parties/vendors
• Track project performance, specifically to analyze the successful completion of short and long-term goals
• Develop comprehensive project plans to be shared with clients as well as other staff members
• Attend conferences and training as required to maintain proficiency
• Perform other related duties as assigned.

Requirements

• Qualification: - Graduate or Post Graduate with Certifications in Project management.
• Experience: - Minimum 5 to 6 years of experience in Telecom Billing Project Management
• Functional Area: IT Software - Application Programming, Operations & Maintenance
• Skills & Domain – MS Project, Oracle & Telecom Billing Domain Understanding
• Subject Matter Expertise in BSS, Online Payments, KYC, PCRF, OCS, Broad Band, FTTH, WTTH etc.

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Job Description

• Billing Support Engineer - Telecom Billing application support (Telecom BSS/OSS, KYC, Enterprise Billing Solutions, IT Applications)
• Technical Expertise & Hands on sound knowledge to do Unix/Shell Scripting and MySQL/ORACLE query writing
• Working experience on Rating, Billing, Invoicing, 4G LTE, broadband services, FTH, WTTH.
• Provide end to end L2/L3 support for billing application modules (Billing Platform for 4G LTE platform and VoLTE)
• Support changes carried out by interface applications like CRM, Provisioning, PCRF, OCS and Reporting.
• Provide support to Customer Operations team, Internal Users, Revenue Assurance and Business needs
• Analysis of Events / Renewals/ Service/System in error, provide work around solutions
• Overall knowledge of the E2Eapplication, systems & solution for their application suite.
• Technical specialist for resolving all complex & critical application issues/ challenges faced by the team.
• Accountable for meeting & improving SLA & KPIs for their application suite.
• Responsible for driving down the incidents, problem, trouble tickets, service request trends, configurations, Automations, Small Development, backend fixes.
• Support on work allocation (shifts, rotas)
• Expert in Operational criticality like Backup & restoration, Fraud handling, Revenue sensitive operations.
  

Qualification

• Graduate/Post Graduate
• Experience: Minimum 4-6 Years of experience in Telecom Billing and Strong in handling backend systems.
• Functional Area: IT Software - Application Programming, Operations & Maintenance Role
• Category: Operations , Automation , Telecom Billing Domain
• Role: Billing-Support Engineer.
• Key skills: Unix / Shell Scripting / SQL / My SQL/ORACLE

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Descriptions

• Completes store operational requirements by scheduling and assigning employees; following up on individual work responsibilities and results.
• Maintains store staff by recruiting, selecting, orienting, and training employees for all models of Branded Retail Stores.
• Maintains store staff job results by coaching, counselling, and disciplining employees; planning, monitoring, and appraising job results for all models of Branded Retail Stores.
• Achieves financial objectives as per annual Business Plan; scheduling expenditures; analysing variances; initiating corrective actions for all models of Branded Retail Stores.
• Ensures availability of merchandise and services by maintaining Inventories.
• Contributes to pricing policies and sales strategy formulation by reviewing business results & studying trends; determining additional needed sales promotion;.
• Markets merchandise by studying advertising, sales promotion, and In-Store display plans; analysing operating and financial statements for profitability ratios and plans.
• Secures merchandise by implementing security systems and adequate measures.
• Protects employees and customers by providing a safe and clean store environment as per uniform store policy across all models of Branded Retail Stores.
• Maintains the stability and reputation of the store by complying with legal requirements.
• Determines marketing strategy changes by reviewing operating statements and store wise sales records.
• Maintains operations by initiating, coordinating, and enforcing program, operational, and personnel training and capability development procedures.
• Contributes to team effort by accomplishing related results as needed.
• Analyse brand positioning and consumer insights
• Oversee new and on-going marketing and advertising activities.
• Lead creative development to motivate the target audience to “take action”
• Establish performance specifications, cost and price parameters, market applications and sales estimates
• Monitor market trends, research consumer markets and competitors’ activities
• Manage the sales personnel in shops and kiosks
• Create brand initiatives and supervise performance delivery at all outlets
• Monitor product distribution and consumer reactions
• Supervise and spear head opening of new outlets
• Devise innovative growth strategies
• Align the company around the brand’s direction, choices and tactics

Qualificaion

• BSc/BA in Business, Marketing or any related field

Requirements

• Sales experience from Media (Ad Space Selling), ISP, TELECOM
• Frontline Sales experience
• Management and supervision of several sales outlets
• Proven working experience as Retail manager
• Proven ability to develop brand and marketing strategies and communicate recommendations to executives
• Experience in identifying target audiences and devising effective campaigns
• Excellent understanding of the full marketing mix
• Outstanding and excellent communication skills
• Up-to-date with latest trends and marketing best practices
• Sales experience from E-Commerce, ISP, TELECOM sector
• Demonstrated achievements to include building channel partner and retail networks in excess of 200 dealers
• Calm temperament but an aggressive achiever, fast learner and culturally adaptable
• Demonstrated experience of running sales teams.
• Psychographics- A go-getter, a survivor, and with a can-do attitude.
• Proven track record of increasing sales and revenue; field sales experience is preferred
• Ability to develop sales strategies and use performance KPIs
• Proficient in MS Excel/Word, PPT
• Organizational and leadership ability
• Problem-solving aptitude
• Age- Early or late 30s.
• Minimum of 5 years in a supervisory position
• Strong and full of energy to drive sales