Fresh Jobs at eStream Networks

Job purpose

• The Core IP-Senior Network Engineer is responsible for planning and implementing IP connectivity solutions using a wide range of networking products including Cisco router and switches, Mikrotik routers as well as firewall devices.

Duties and responsibilities

Strategic Insight and Integration

• Assist the Head, IP Core Network to achieve the corporate objectives.
• Attend project & departmental meetings.
• Provide inputs to the departmental annual budget.
• Provide technological innovation to improve routing performance and overall service availability.

Technical / Analysis and Problem Solving

• Constant review of core and distribution network design with a view to optimize the network.
• Responsible for configuring core and Edge routers for integration of last mile connections across technologies such as VSAT, Microwave Radio, APN and Optic Fiber to deploy various connectivity solution over the MPLS network.
• Client bandwidth configuration on PE devices.
• Graphing of core nodes integrated on the network.
• Provide technical solutions to network issues beyond the 2nd level support.
• IP address planning and management for core, distribution and access Network.

Interpersonal, Relationship Management & Collaboration

• Liaise with 3rd party vendors to deliver projects
• Partner with Service Deployment and presales technical officer to provide solutions to clients.

Communication

• Escalate service impacting issues outside span of control to the IP specialist.
• Deliver weekly and monthly reports on the status of the network.
• Generate and submit periodic project and operational reports to the COO for informed decision making.

Requirement

• Bachelor’s degree/HND in Information Technology, Computer Science, Electrical Electronics Engineering or related field.
• Minimum of 6 years work experience in a relevant role.
• Network experience in an ISP environment or a Systems Integration company with specialization in enterprise and service provider routing and switching solutions.
• Affiliation with relevant professional bodies.
• Competency& Certifications
• CCNA, CCNP, MTCRE, AWS, PMP
• Advanced knowledge of AWS, Azure, Cisco ASA software, the Domain Name System (DNS), Internet Protocol Security (IPsec), firewalls, and wide area networks (WANs), SD-WAN, BGP, OSPF, IS-IS, MPLS L2VPN, L3VPN, EIGRP.
• Hands-on experience in OSPF and BGP routing protocols.
• Practical experience in deploying MPLS L2VPN and L3VPN solutions for clients.

Skills

• Good communication skills,
• Strategic Planning,
• Problem-solving,
• Supervisory, decision
• Time management,
• Collaboration,
• Coaching and mentoring,
• Project management skills.

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Job purpose

• Key Account Manager is responsible for handling all accounts (customers) in the company.
• He or She is the Lead point of contact for all client matters, anticipate the client’s needs, work within the company to ensure deadlines for the client are met, and help the client succeed.
• This role will also maintain and manage existing customer revenues and upsell where possible to increase revenue and profitability of the company.

Duties and responsibilities

Strategic Responsibilities

• Work with the Head of Sales to develop and implement corporate vision; sales policies, process and procedures; account retention and sales strategies / plan.
• Acquire a thorough understanding of customer needs and requirements.
• Appraise existing product features and develop a go-to-market strategy.
• Develop and expand trust relationships with a portfolio of assigned clients by:
• constantly engaging the customer both official and unofficial.
• continuously proposing solutions that meet their business objectives to avert churn.

General Expectations

• Conceptual Thinker – Executes strategic initiatives to achieve business objective.
• Problem Solver – Has the mental agility to identify and solve customer challenges in a timely manner.
• Improvement Driver – Executes and identifies opportunities for revenue growth.

Technical / Analysis and Problem-Solving Responsibilities

• Effective and timely planning of resources (human and material) towards achieving client retention and assured revenue.
• Generate revenue target for all the company’s products through upsell existing customers; retention fulfillment and client Support.
• Ensure the correct products and services are delivered to customers in a timely manner
• Serve as the link of communication between assigned customers and internal teams
• Resolve any complaints and problems faced by customers and deal with complaints to maintain trust
• Maintain regular progress reports and forecasts to internal and external stakeholders using key account metrics

General Expectations

• Results Achiever – Produces sustainable business results
• Operationally Astute – Sets priorities correctly; plan, organizes and execute your weekly activities in order to achieve your weekly expected results.

Interpersonal, Relationship Management & Collaboration

• Collaborate with Service Management, Network Operations and Commercial to provide top quality service at all times for all existing customers.
• Provide input to costing and realistic pricing for all company products for the corporate customers.

Communication 

• Seek and provide regular important and useful update and feedback to HOS and other stakeholders.
• Generate and submit daily and weekly report of all sales activities to HOS inorder to make good business decision.

Customer Focus

• Identify customer needs and suggest appropriate service/solution to meet the need.
• Provide platforms to receive customers feedback.
• Ensure prompt resolution of customers complaint.

Competency Requirement

Education & Work Experience

• A University degree in HND or Bachelor’s degree in any discipline/ field.

Minimum of 3-5 years relevant (Sales) experience in ISP or Telecommunication

• Experience in Account Retention in the Telecommunications and ICT Industry
• Knowledge of SLA management, Lead generation, Lead closure, Customer Relationship preferably in the Telecoms and ICT industry will also be an advantage

Certifications

• Information Technology Infrastructure Library (ITIL)
• Certified Sales Professional (CSP).

Skills & Abilities

• Oral and Written skills
• Relationship management.
• Time Management
• Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels
• Good organizational skills.
• Good knowledge of Microsoft Suites, especially – Word, Excel sheets and Power Point Presentation
• Ability in problem-solving and negotiation.

 KPAs

• Maintain Monthly Assured Revenue Targets.
• Minimize Customer Churn.
• Percentage growth in subscriber base.
• Percentage growth in Products Offering.
• Maintain a high standard of customer relationship.
• Percentage level of customer satisfaction.
• Strict compliance to eStream ISO 9001 Procedures.

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Job purpose

• Responsible for managing all field deployment activities and resources as related to Complete Service Delivery for all Enterprise Solutions while ensuring standards and meeting Customer Requirement is of highest priority by eStream guidelines.
• This role is also responsible for ensuring that service delivery is done at a minimal cost and Nursery Management.

Duties and responsibilities

Strategic Insight and Integration

• Resource planning and Coordination of all field activities by the engineers as it relates to service delivery for all Enterprise Solutions.
• Resource planning and Coordination of all Outsourced related installations and service delivery.
• Proper documentation of all Delivered Services and scoping sessions for all delivered services to the SMC team.
• Support and provide insights into capacity planning such as POP Base Radio; Backhaul Radio and Bandwidth at each POP
• Understanding of the solution design and customer requirements.

Technical / Analysis and Problem Solving

• Coordinate site surveys, and paths surveys and provide engineering reports
• Provide Installation materials for all engineers by filling out the requisition forms based on service solution designs.
• Support DCN designs and provide HLD/LLD designs for all microwave links
• Ensure project execution is in control and within budget.
• Plan and coordinate installation activities on all OEM products according to standard procedures and agreed timescales and ensure Acceptance Test Procedures (ATP) are fully carried out.
• Support in supervising subcontractors during the installation and testing of any Microwave Links.
• Coordinate quality checks on all installations to ensure they conform to eStream installation best practice procedures
• Ensure that all activities are in strict adherence to standard safety and health procedures.
• Periodic site visits for Quality assurance check.
•  Provide guidance and assistance to all FSEs concerning Survey and Installation for all Enterprise Solutions.
• Ensure that all customer access equipment has been tested before FSE embarking on any deployment assignment
• Ensure that all deployed service passes through Nursery Management and customer requirements are met.
• Ensure that all Network Access personnel are knowledgeable and proficient, across all technology platforms deployed by Enterprise SBU
• Foster process improvement in service delivery and support delivery
• Proactively ensure POP Team Leads, utilize the provided monitoring tools to proactively monitor customer services in their region
• Ensure all Team leads, FSEs, Riggers, and contractors are equipped with the required tools and software to effectively provide superior service delivery
• Identify the root cause of service delivery incidents and provide solutions and recommendations to eliminate the continual recurrence of preventable service delivery incidents.
• Monitor service delivery parameters on an ongoing basis, benchmarking against defined customer SLA metrics

• Support leadership in the delivery of quality service to all enterprise customers while meeting the company’s business and quality objectives.
• Provide leadership in learning and development (knowledge sharing) on current and new equipment with associated monitoring systems for all Network Access Team
• Lead and motivate team members, promote discretional behaviors among team members, and encourage them to deliver quality results in a speedy manner
• Stay abreast of various Access technologies and associated monitoring systems while carrying the management team along.

Interpersonal, Relationship Management & Collaboration

• Liaise with 3rd party vendors in service delivery
• Cross-functional duties with Commercial, SMC, Product Development, and Sales teams in understanding customer requirements; solution prescribed, and how to monitor the solution.

Communication

• Identify service delivery issues and submit recommendations to improve performance metrics
• Generate and submit periodic project and operational reports to the Senior Manager of Network Operations Access for informed decision-making

Customer Focus

• Ensure delivered services meet customer’s requirement
• Provide platforms to receive customer’s feedback

Financial Management

• Recommend and implement cost-saving initiatives

Requirement

Education & Work Experience

• A University degree in Electrical, Telecommunications/Computer science/Engineering

3- 5 years experience in the Telecoms / ICT industry

• Proven hands-on experience in the installation of various Microwave equipment.
• Experience in resource planning and execution in the Telecommunications and ICT Industry
• Knowledge of contracting, negotiating, and change management preferably in the Telecoms and ICT industry will also be an advantage

Certifications

• Any Relevant certifications on Networking (at least CCNA);, Mikrotik or CWNA
• A professional qualification in project management will be an added advantage

Competency & Skills

• Project management skills
• In-depth understanding of all eStream Products and services.
• Function working knowledge on Networking such as LAN/WLAN/WAN.
• Working knowledge of network designs (HLD, LLD.)
• Working knowledge of fiber access/microwave technologies.
• Effective interpersonal skills and leadership qualities.
• Hands-on technical experience preferred.
• Good knowledge of Aviat, Cambium, Intracomm, and Dragon Wave products
• Good understanding of IP Networks (CCNA certified at least)

KPIs

• NO site visitation within six months of deployment
• 100% compliance with documentation and use of CRM
• 100% compliance with QMS standard
• 100% compliance with eStream Service Delivery standard.
• Reduce all deployment cycle
• Achieve 15% to 20% project cost reductions
• Increase Network Access team technical knowledge
• Improve scoping session for the SMC team