Fresh Jobs at EHA Clinics

Mission Objective

• Research is a core component of EHA Clinics dedication to enhancing health care. Our Research team is on a mission to lead the way in medical research within Nigeria, aiming to significantly improve the health of Nigerians. We are committed to conducting pioneering research and translating these findings into practical benefits that enhance the daily lives of individuals. As an integral part of EHA Clinics, our team works to uncover new insights and solutions, ensuring that our research directly contributes to the organization’s overarching mission of delivering quality, accessible, and affordable health care.
• The medical consultant will work in the design and implementation of various research studies and projects at EHA Clinics. And through innovative research and collaborative partnerships, with the ultimate goal of improving research outcomes delivery. By integrating clinical expertise with cutting-edge research.

Duties And Responsibilities   

 PURPOSE

• Develop winning grant applications and study proposals after reviewing RFPs and background literature.
• Prepare draft reports and high-quality manuscripts for publication in top-tier academic journals.
• Identify and develop data collection strategies. Create, test and refine clinical study protocols, workflow and related training material based on best practices and cutting-edge science.
• Provide clinical knowledge, perspectives and insights while preparing grant applications and project plans.

ENGAGEMENT

• Lead principal investigators in analyzing and interpreting results and writing discussion sections of manuscripts.
• Work closely with intramural and extramural colleagues to identify new research topics and funding opportunities.
• Meet with funders and investigators to prepare research implementation plans and protocols. Coordinate with external consultants as needed on projects.
• Assist in the creation of social media posts and stories to increase the visibility of the department in the local and professional community. Conduct outreach activities at universities and other suitable organizations to solicit new projects and staff.

DELIVERY

• Introduce streamlined methodologies for documentation, evaluation, monitoring, and reporting to enhance delivery timeframes while remaining responsive to client needs.
• Organize effective program monitoring ensuring delivery consistent with established timeframes.
• Prepare informed consent and ethics committee applications. And analyze electronic medical record data.
• Establish tools promoting the development and evolution of project outputs (proposals, reports, policy papers, concept notes, etc.) which ensure consistency in project outputs;

Targeted Specialized Knowledge 

• Bachelor's degree in medicine from a leading accredited university; a master's degree in public health, biological science or a similar field or post-graduate education in addition to the MBBS is preferred.
• Authorship of peer-reviewed publications in high-quality journals is preferred.
• Demonstrable experience applying sound scientific principles and practices to a wide range of research fields.
• Excellent research experience.
• Willingness to travel up to 30% of the time as required.

Remuneration:

• EHA Clinics is committed to fair and competitive compensation for its employees. We want our team members in all locations to feel valued for their unique skills, expertise, and talents and remunerated accordingly, so we can attract and retain the best and most passionate people. 

Key Areas of Note 

• Keep up to date with relevant medical research, technology, and evidence-based medical practice by attending continuing education courses and professional meetings, reading journals, etc.
• Research unusual symptoms and treatment options, through consultation with physicians and other medical specialists.

Key Skills and Attributes

• Hold Computer literacy
• Excellent Communication and Customer Service
• Caring, Compassionate, Dedicated and Professional
• Working Under Pressure
• Humane, Empathetic and Supportive Bedside Manner
• Leadership and Teamwork
• Problem solving and Initiative
• Time Management and Organization
• Attention to Detail

go to method of application »

MISSION OBJECTIVE

• The pharmacy unit provides medical support services in pharmacotherapy, critical to achieving the organization’s mission through supplying quality medications, rational medicine usage, and optimizing patients’ treatment outcomes through appropriate counseling.
• DUTIES AND RESPONSIBILITIES

 BASIC TRANSACTIONS PROCESS 

 PURPOSE

• Provide effective medication use and become the people’s trusted ally against health issues that way, you can deliver maximum value to both the pharmacy and society. Review and develop the clinic's pharmacy policies and regulations.
• Participate in voluntary community health activities to promote, maintain and restore health and prevent diseases. Manage clinical risk.
• Provide professional advice on cosmetics or para-pharmaceuticals.

INFORM

ENGAGEMENT

• Document patient and family education. Develop and implement the teaching plan utilizing the patient education manual. Think critically in adapting to change, judging situations, and taking appropriate decisions.
• Adhere to EHA Clinics Code of Conduct as well as ethical standards of the field.
• Interpret symptoms so that the patient can either be given immediate treatment for a trifling condition or be referred to the doctor. Protect patients and technicians by adhering to infection-control protocols. Provide emotional support and measures to alleviate fear and anxiety.
• Provide pharmaceutical care services which may include, but are not limited to, patient needs assessment, age and disease-specific drug therapy and patient education, care adjustments based on patient response, and clinical interventions to identify, minimize, and avoid adverse drug reactions.

BASIC INFORMATION ORGANIZATION

DELIVERY

• Prepare and dispense medications to patients on physician’s order. Organize the pharmacy in an efficient manner to make the identification of products easier and faster.
• Maintain an up-to-date inventory of the clinic drug formulary. Records of all drugs, doses, and prices on the automated inventory of the clinic. Review, analyze and respond to different situations encountered daily.
• Review and execute physician’s prescriptions checking their appropriateness and legality. Maintain full control over delivering, stocking, and labeling medicine and other products. Develop effective medication plans to minimize the risk of adverse side effects.
• Maintain pharmacological knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; and participating in professional societies.

TARGETED SPECIALIZED KNOWLEDGE

• Minimum qualification of Bachelor's degree in Pharmacy/M.Pharm/PharmD Minimum of two (2) years post NYSC progressive experience in Pharmacy within the private and public sector. Experience working with public health and health systems is an advantage.
• Candidates must be a registered member of Pharmacists Council of Nigeria (PCN) with an up-to-date practicing license

Remuneration:

• EHA Clinics is committed to fair and competitive compensation for its employees. We want our team members in all locations to feel valued for their unique skills, expertise, and talents and remunerated accordingly, so we can attract and retain the best and most passionate people. 

Key Areas of Note 

• Keep up to date with relevant medical research, technology, and evidence-based medical practice by attending continuing education courses and professional meetings, reading journals, etc.
• Research unusual symptoms and treatment options, through consultation with physicians and other medical specialists.

Key Skills and Attributes

• Hold Computer literacy
• Excellent Communication and Customer Service
• Caring, Compassionate, Dedicated and Professional
• Working Under Pressure
• Humane, Empathetic and Supportive Bedside Manner
• Leadership and Teamwork
• Problem solving and Initiative
• Time Management and Organization
• Attention to Detail

go to method of application »

Mission Objective  

• Clinical services operations department is responsible for the smooth running of the clinics, by providing support to the medical team to ensure the delivery of quality healthcare.
• The operations assistant manages appointment schedules for both the patient and doctor ensuring that patient wait times are kept at the minimum. They also provide information about the services and products of the Clinics when visitors make an enquiries as well as handling patient billing.

Duties And Responsibilities

PURPOSE

• Attends to patients at the clinic, triaging and classifying patients for optimal care create, update, and maintain low-level records and databases related to Odoo, EHA Care etc
• Ensuring the smooth running of the clinical operation in the clinics thereby encouraging a high patient flow and adherence to schedules. 
• Sales of clinical products such as membership packages e.t.c
• Scheduling appointments and keeping track of patient wait time, Initiate prompt communication and reminders with patients on appointments through SMS, phone calls, emails etc

ENGAGEMENT

• Providing information about the services and products of the Clinics when visitors make an enquiry. 
• Acts as liaison person between the patient and other departments. Resolving queries and requests from the patients to the laboratory, medical and pharmacy teams.
• Act as liaison officers between HMO clients and EHA Clinics; confirming patient eligibility, seeking approvals, pre-authorizations and service coverage enquiries from the HMOs.

DELIVERY

• Patient billing management- receipt of payments from clients and HMOs via various payment methods not limited to cash payments, bank transfers, POS e.t.c 
• Supports managers and employees through a variety of tasks related to organization and communication
• Accomplishing organizational goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Targeted Specialized Knowledge 

• Minimum of one year experience handling roles as a Personal Assistant, Front Desk Executive, and Customer Service in any reputable company. Bachelor’s degree or an OND in Business Administration, Office Management & Technology, Public Administration, Secretarial Studies, or any management-related field.
• Remuneration: NGN 100, 000 Monthly Gross 

Key Area Of Note 

• Keep up to date with relevant medical research, technology, and evidence-based medical practice by attending continuing education courses and professional meetings, reading journals, etc.
• Research unusual symptoms and treatment options, through consultation with physicians and other medical specialists.

Key Skills And Attributes 

• Hold Computer literacy
• Excellent Communication and Customer Service
• Caring, Compassionate, Dedicated and Professional
• Working Under Pressure
• Humane, Empathetic and Supportive Bedside Manner
• Leadership and Teamwork
• Problem solving and Initiative
• Time Management and Organization
• Attention to Detail

go to method of application »

MISSION OBJECTIVE

• Research is a core component of EHA Clinics dedication to enhancing health care. Our Research team is on a mission is to lead the way in medical research within Nigeria, aiming to significantly improve the health of Nigerians. We are committed to conducting pioneering research and translating these findings into practical benefits that enhance the daily lives of individuals. As an integral part of EHA Clinics, our team works to uncover new insights and solutions, ensuring that our research directly contributes to the organization's overarching mission of delivering quality, accessible, and affordable health care. 
• The Research Project Coordinator  provides oversight on critical aspects of project design and delivery enabling program (business) teams (specify area) to pursue opportunities and demonstrate effective capacities from initiation to implementation.  The effective oversight of program operational issues ensures anticipatory action in monitoring and creative response in sustaining seamless program management.

DUTIES AND RESPONSIBILITIES

MANAGE INTEGRATED PROCESSES

PURPOSE

• Coordinate a team of research associates, field staff, and clinical staff to successfully execute research projects
• Provide significant input to grant applications and RFPs.
• Prepare and obtain Ethics Review Board and other applicable approvals
• Oversee provision of service promoting optimal delivery processes against program requirements and pace

ADVISE

ENGAGEMENT

• Identify procurement need for the team and coordinate timely procurement of research equipment and consumables to ensure resource availability and allocation
• Recommend remedial measures to address issues related to project delivery to improve outcome
• Meet with funders and investigators to prepare research implementation plans and provide project updates.
• Coordinate with external consultants as needed on projects

SUSTAIN STANDARDS

DELIVERY

• Create and maintain comprehensive project documentation
• Supervise operational delivery of services for all active project meeting timeliness standards aligning with business requirements;
• Actively monitor the performance of team members to ensure they meet deliverables and deadlines
• Organize data on overall program performance illustrating issues affecting quality against metrics in all active project

TARGETED SPECIALIZED KNOWLEDGE

• Bachelor's degree from an accredited university. Master degree in public health, biological science, or a similar field from an accredited university will be an added advantage.
• Experience coordinating clinical trial projects or community research projects. Knowledge of good clinical practice will be an added advantage
• A minimum of two years of experience as a research scientist in a national or international organization with demonstrable project coordination is essential. Basic project management certification from a reputable provider.
• Good interpersonal skills and communication skills.   Strong computer skills, including Google Suite. Good documentation and analytical skills. Strong organisational and time-management skills.
• Willingness to travel up to 30% of the time as required.

Remuneration

• EHA Clinics is committed to fair and competitive compensation for its employees. We want our team members in all locations to feel valued for their unique skills, expertise, and talents and remunerated accordingly, so we can attract and retain the best and most passionate people. 

Key Areas of Note 

• Keep up to date with relevant medical research, technology, and evidence-based medical practice by attending continuing education courses and professional meetings, reading journals, etc.
• Research unusual symptoms and treatment options, through consultation with physicians and other medical specialists.

Key Skills and Attributes

• Hold Computer literacy
• Excellent Communication and Customer Service
• Caring, Compassionate, Dedicated and Professional
• Working Under Pressure
• Humane, Empathetic and Supportive Bedside Manner
• Leadership and Teamwork
• Problem solving and Initiative
• Time Management and Organization
• Attention to Detail

go to method of application »

MISSION OBJECTIVE

• The Client Relations department is on a mission to incorporate the principle of total quality to help customers and partners find the right services or products that meet their needs; ensure they are well served, have a great experience and exceed their expectations for a continuous patronage.
• The Senior Officer, Client Engagement will assist the Client Relations Department in creating and developing long-term relationships with customers that will ensure retention, loyalty and generate revenue. The Senior Officer Client engagement will be required to ensure customer conversions and retention. Senior Officer Client engagement  should be an excellent communicator who is able to grasp customer needs and determine ways to fulfil them. The goal of the Senior Officer Client engagement will be to help the clinic safeguard our revenue and increase the number of our customers and retain them.

DUTIES AND RESPONSIBILITIES

EXECUTE INTRICATE TRANSACTIONS

PURPOSE

• Diligently promote, follow up, close sales/deals, up-sell or cross-sell services and products. Promoting, following up, and closing sales/deals Work diligently to meet sales and revenue targets.
• Creating plans to identify and address clients’ business needs Follow up on customers’ complaints and develop action plans to meet the identified needs, while liaising with concerned units for corrective action where necessary. Studying competition to retain customers Inform:

INFORM

ENGAGEMENT

• Collaborating with internal teams to address customer needs Ensuring service delivery meets agreed service level agreements and diagnosing and improving service delivery Optimizing customer lifecycle and enhancing effectiveness through technology
• Collaborate with internal teams (e.g. sales, engineers, senior management) to address customers’ needs. Work with the Client Relations Manager, on optimizing customer lifecycle.
• Collecting client feedback and acting as a point of contact for complaints Continuously seeking ways to improve conversion, processes, and activities Act as point of contact for complaints and escalate complaints and/or feedback to the relevant departments promptly

PRIORITIZE AND SELECT

DELIVERY

• Ensuring adherence to contract terms and meeting sales and revenue targets
• Establishing productive relationships with prospects in assigned sectors Ensure both EHA Clinics and our clients adhere to contract terms. Assist in diagnosing service delivery problems and initiate actions to improve levels of service. Assist in enhancing effectiveness and efficiency through tech

TARGETED SPECIALIZED KNOWLEDGE

• Minimum of Bachelor's degree in Marketing, Business Administration, or related field.
• Minimum of 1 year of proven post NYSC-related experience as a Business Development Executive, Marketing Executive, Customer Success Officer or Client Service Officer.
• Experience in the healthcare industry or pharmaceutical distribution industry will be a strong advantage.
• Proven track record of meeting and exceeding targets.
• Background in customer service, sales and marketing. Completion of compulsory National Youth Service Corps (NYSC) or exemption.

Remuneration:

• EHA Clinics is committed to fair and competitive compensation for its employees. We want our team members in all locations to feel valued for their unique skills, expertise, and talents and remunerated accordingly, so we can attract and retain the best and most passionate people. 

Key Areas of Note 

• Keep up to date with relevant medical research, technology, and evidence-based medical practice by attending continuing education courses and professional meetings, reading journals, etc.
• Research unusual symptoms and treatment options, through consultation with physicians and other medical specialists.
• Key Skills and Attributes
• Hold Computer literacy
• Excellent Communication and Customer Service
• Caring, Compassionate, Dedicated and Professional
• Working Under Pressure
• Humane, Empathetic and Supportive Bedside Manner
• Leadership and Teamwork
• Problem solving and Initiative
• Time Management and Organization
• Attention to Detail

go to method of application »

MISSION OBJECTIVE

• The command center unit provides overall customer service/support services and serve as a central point of contact in delivering exceptional customer service in patient's care satisfaction critical to achieving organisation's mission through compassionate and efficient communication hub connecting patients and care providers with the care and resources they need ensuring every interaction leaves a positive impact.
• The command center operator executes customer support functions and provides exceptional customer service critical to EHA Clinics, facilitate access to healthcare services, information and resources through collaboration, innovation, and a dedication to excellence, aiming to enhance the patient's experience, foster trust and contribute to the overall well-being of EHA Clinics esteemed clients.

DUTIES AND RESPONSIBILITIES

PROVIDE GENERAL SUPPORT

PURPOSE

• Provide technical support to clinic staff and projects. Maintain confidentiality of collected information. Alert supervisor to any special concerns of members/users.
• Respond to telephone calls, emails, and personnel requests for technical support. Record customer data on Odoo. Log appointments and raise tickets on Odoo as required. Collect caller records and family member contact information.

EXCHANGE

ENGAGEMENT

• Practice proper handover with incoming operators before logging off after shift.
• Respond to telephone calls, emails, and personnel requests for technical support. Ensure calls are picked up and maintain average talk time. Other duties as required to ensure customer satisfaction.

PRESENT

DELIVERY

• Document, track, and monitor problems to ensure timely resolution.
• Relies on instructions and pre-established guidelines to perform job functions.

TARGETED SPECIALIZED KNOWLEDGE

• 2-3 years' experience of relevant customer service experience 
• BSc/HND in relevant course from a reputable institution 
• Knowledge of commonly-used concepts, practices, and procedures within a help desk setup

 Remuneration:

• EHA Clinics is committed to fair and competitive compensation for its employees. We want our team members in all locations to feel valued for their unique skills, expertise, and talents and remunerated accordingly, so we can attract and retain the best and most passionate people. 

Key Areas of Note 

• Keep up to date with relevant medical research, technology, and evidence-based medical practice by attending continuing education courses and professional meetings, reading journals, etc.
• Research unusual symptoms and treatment options, through consultation with physicians and other medical specialists.

Key Skills and Attributes

• Hold Computer literacy
• Excellent Communication and Customer Service
• Caring, Compassionate, Dedicated and Professional
• Working Under Pressure
• Humane, Empathetic and Supportive Bedside Manner
• Leadership and Teamwork
• Problem solving and Initiative
• Time Management and Organization
• Attention to Detail