Fresh Jobs at Duplo

• As our Director of Operations, you will play a critical role in driving strategic initiatives, managing cross-functional projects, and ensuring operational efficiency across the organization.
• You'll be the trusted advisor to the CEO and leadership team, ensuring seamless operations, optimizing workflows, and driving cross-functional collaboration to achieve Duplo's goals.

Responsibilities:

• Partner with the CEO and executive team to define and execute Duplo’s priorities, initiatives, and strategies.
• Oversee day-to-day operations and streamline processes across departments to optimize efficiency and productivity. Implement best practices and systems to enhance organizational effectiveness.
• Produce detailed monthly and quarterly reports that provide a 360 view into company-wide performance and provide actionable insights;
• Prepare briefing materials, presentations, and reports as needed for board meetings and investor relations.
• Act as a trusted advisor to the CEO, providing support on key decision-making, agenda setting, and communication with internal and external stakeholders.
• Oversee critical projects and initiatives, driving them from ideation to successful execution
• Coordinate with various teams to ensure alignment with strategic objectives, timelines, and deliverables.
• Identify opportunities to streamline processes, optimize resources, and improve operational efficiency. Implement best practices and tools to support scalable growth.
• Facilitate effective communication across all levels and departments, fostering transparency and alignment.
• Represent the CEO in meetings and internal & external communication, delivering clear and concise messaging.
• Stay abreast of trends and market dynamics, proactively providing relevant insights to the leadership team.
• Oversee the financial and operational performance of the company, and implemented data-driven strategies to optimize growth and profitability

Qualifications:

• Education: BA/BS, with a preference for MBA
• 5 - 7 years of overall experience with at least 3 years in an operations role within a high-growth technology business or a minimum of 2 years in a strategy consulting role or similar role with a rigorous approach to analytical thinking
• Strong analytical and problem-solving skills, with the ability to identify and address bottlenecks.
• Exceptional communication and interpersonal skills, building trust and rapport across all levels.
• Demonstrated project management expertise, with a track record of successful execution.
• Deep understanding of the B2B FinTech landscape and emerging trends.
• Ability to work independently and prioritize effectively in a high-pressure environment.
• Strong organizational skills and attention to detail.

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• The Reconciliation and Settlements Manager is responsible for managing the end-to-end settlement and reconciliation process for payments.
• The primary focus of this role is to ensure the timely and accurate processing of all settlements and reconciliations, while also overseeing the team responsible for these tasks.

Responsibilities:

• Lead and oversee the reconciliation process for financial records across all payments methods.
• Identify, investigate and determine root cause of discrepancies as well as collaboration with other stakeholders to ensure prompt resolution.
• Utilize analytical tools and methodologies to enhance the accuracy and efficiency of the reconciliation and settlement process.
• Identify opportunities for process improvements and automations as relates to reconciliation and settlement processes.
• Implement strategies to minimize chargeback rates and fraud risk, including monitoring transactions trends.
• Monitor the reconciliation of income/fees with the Settlement bank and ensure value is transferred to Duplo’s account promptly
• Manage relationships with partners and clients related to settlement and reconciliation processes.
• Liaise with the Bank reconciliation team to ensure reconciled funds are transferred to Duplo’s account.
• Correctly log all incidents related to reconciliation, monitor the incident cycles, and document solutions after resolutions
• Ensure daily reconciliation of all settlement transactions and resolve any discrepancies in a timely and accurate manner.  
• Verify the incoming and outgoing payment reports.
• Training of Reconciliation and Settlements team when required.
• Collaborate with internal stakeholders to identify and resolve any settlement or reconciliation issues, escalating issues as necessary to ensure timely resolution.
• Monitor industry trends and developments in settlement and reconciliation processes, recommending changes or improvements as necessary.
• Prepare regular reports on settlement and reconciliation activities, providing insights and analysis to management and other stakeholders as required.
• Oversee the day-to-day settlement and reconciliation process, ensuring all transactions are accurately settled and reconciled within the agreed timelines.
• Develop and maintain policies, process documents, and procedures for the settlement and reconciliation process, ensuring compliance with regulatory requirements.
• Work closely with the Finance team to ensure accurate and timely recording of all settlements and reconciliations in the company’s financial systems

Requirements:

• Minimum of 5 - 7 years working experience in cards/mobile/payment finance, fully integrated with all aspects of settlement and daily reconciliation process.
• Detailed understanding of the operational aspects of payment cards, mobile payments, and the banking industry.
• Have a good understanding of Payments Processes as well as Settlement, Reconciliation, Disputes and Chargeback processes.
• Previous experience within a Reconciliation, Cash Control, and Settlement environment.
• Highly analytical and data driven