Fresh Jobs at Dunn & Braxton

Job Summary:

• The company is looking to hire an experienced Odoo System Support who will be responsible for developing and implementing backups and disaster recovery procedures.
• As an Odoo System Support, you will be responsible for troubleshooting and resolving technical issues related to the Odoo platform. Also, s/he will ensure to provide ongoing support and training to users on utilizing Odoo functionalities and stay informed about Odoo updates and best practices.

Key Responsibilities:

• Provide training and technical support to end-users, ensuring they understand and can effectively use the Odoo system.
• Create user manuals, document ERP processes, and prepare deployment progress updates for stakeholders.
• Assist in the creation and management of master data, including Customer, Supplier, Products, and Material records.
• Investigate Technical Issues.
• Quantify an issue’s scope and propose a solution
• Own support tickets and troubleshooting within our organization for Odoo, tools, and services.
• Working with internal cross-functional teams to solve technical problems for our customers and strategic partners
• Acting as a technical advisor to our staff and strategic partners
• Solving technical problems, demonstrating Odoo modules and services, and communicating clearly and effectively to technical and non-technical audiences
• Troubleshoot areas of poor performance and identify effective solutions to resolve issues both in the immediate future and for the longer term.
• Meet or exceed customer expectations on response quality, timeliness of responses, and overall customer experience
• Comfortable working with Python, JavaScript, and PostgreSQL in self-hosted, SaaS, and PaaS environments.
• Document support ticket resolution and apply these fixes for customers.

Requirements

• Bachelor's degree in Business, Information Technology, or a related field.
• Minimum of 2 years of hands-on experience with Odoo ERP.
• Excellent communication skills, strong interpersonal abilities, problem-solving skills, ability to work under pressure, and exceptional time management.
• Must be self-initiative and self-driven, capable of taking proactive steps to address challenges and improve processes within the scope of the role.
• Creative thinker and strategic problem solver
• Knowledge of coding/scripting (Bash, Python, JavaScript, etc...).
• Familiarity with database concepts/scripting
• Ability to communicate technical concepts clearly and effectively, both written and verbally.
• Demonstrate an affinity for SAAS products that handle CRM, Accounting, Inventory, Sales, and other software verticals

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Job Summary: 

• The company is looking to hire a highly skilled Odoo Functional Consultant who will play a key role in understanding our clients' business requirements, configuring Odoo to meet those requirements, and providing ongoing support and guidance.
• As an Odoo Functional Consultant, you will work on different projects at the same time, depending on the type of industry your client works in or the type of apps that need to be implemented. You will be an essential part of a team delivering high-quality services to clients and this would require that you work closely with other teams to ensure client satisfaction. 
• The ideal candidate must have in-depth knowledge, and excellent track records in implementing and supporting Odoo with a strong background in business analysis, a deep understanding of Odoo modules, and excellent communication skills.

Key Responsibilities:

• Collaborate with clients to understand their unique business requirements, goals, and challenges, translating them into effective implementation plans
• Guide clients through the entire implementation process, from initial setup and configuration to data migration, system integration, and user training
• Configure and customize software solutions to meet each client's specific needs, ensuring a seamless fit within their existing infrastructure
• Develop and deliver comprehensive training materials and sessions, empowering clients to effectively utilize and manage our software solutions
• Proactively identify potential issues and challenges, collaborating with cross-functional teams to devise and implement appropriate solutions
• Establish and maintain strong relationships with clients, providing exceptional post-implementation support and fostering long-term partnerships
• Conduct thorough analysis of client needs to recommend effective Odoo solutions.
• Collaborate with technical teams for seamless deployment.
• Offer ongoing support and troubleshooting assistance.
• Create detailed functional and technical documentation.
• Maintain documentation for future reference and training purposes.
• Demonstrate proficiency in presenting, discussing, and providing Odoo functional consulting services to our clients.
• Delivers solutions that practicalize project delivery according to the scope of the working document within the planned budget and timeframe.
• Provides project progress reports to clients and management.

Requirements

• Bachelor's degree in Business, Information Technology, or a related field.
• Proven experience as an Odoo Functional Consultant or similar role.
• In-depth knowledge of Odoo modules such as Sales, Purchase, Inventory, CRM, Accounting, and others.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and collaboratively in a team environment.
• Odoo certification is a plus.
• Experience with additional business applications and integrations.
• Familiarity with agile project management methodologies.