Fresh Jobs at Crowd Force

Job Purpose

• You will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
• The target is to ensure excellent service standards and maintain high customer satisfaction.
• If you are a problem solver with good communications and time management skills, we would like to meet you.

Key Areas of Responsibility

• Supervise a team of customer support agents.
• Ensure customer support team maintain standard quality of service.
• Assist field agents to solve transaction issues.
• Effectively manage large amounts of incoming calls.
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow-up to ensure resolution.
• Ensure to maintain open communication and customers thorough regular feedback via discussions, questionnaires, phone calls etc.
• Take records of all customer inquiries and complaints, capturing and disseminating technical and business information.
• Create and manage customer database.

Requirements

• A B.Sc. in Economics, Marketing, Finance or equivalent role.
• Minimum of 2 years’ Previous experience as a Customer Service Officer.
• Experience in banking or micro finance is an added advantage.
• Knowledge of product management and product development.
• Seasoned knowledge of the IT / Finance industries is an added advantage.
• Proficiency in the use of MS Outlook and Office suite of products (Word, Excel & PowerPoint).
• Excellent interpersonal and relationship building skills.
• Able to communicate ideas clearly.

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Job Purpose

• This role is responsible for building innovative technology solutions in accordance with documented or otherwise communicated requirements; ensuring that all work is optimal, to time and bug free.

Key Areas of Responsibilities

• Defines product objectives by gathering and analysing user requirements; envisioning system features and functionality.
• Develops user interfaces to online and offline, web, desktop and mobile applications.
• Manages product development expectations, attaches priority to features, using an appropriate development methodology and life cycle. Build and test software products.
• Outlines system architecture for new software products.
• Coding/programming of software products and solutions.
• Involves in code review and optimization, and implements review made on products.
• Be involved in regular testing of software products; unit testing and final testing.
• Writes and updates software test processes and procedures.
• Assists to develop training schedules and support manuals and ensure weekly presentations in existing products and areas of research/discoveries.
• Performs products usage monitoring and analysis.
• Supports users by developing documentation and assistance tools.
• Ensures the installation and configuration of systems.

Requirements

• A degree in Computer Science, Information Science, Mathematics or any closely related filed is required.
• A professional certification is an added advantage
• Proven experience as a Software Engineer
• Good knowledge of relational and structural databases and how to create database schemas that represent and support business processes
• Understands design principles behind a scalable application
• Sound knowledge of version control tools such as git
• Strong knowledge of web server exploits and their solutions
• Passion for best design and coding practices, and a desire to develop new interesting ideas
• Top-notch programming skills and in-depth knowledge of modern web development technology
• Web Programming Skills using C Sharp.Net, Java Script and Python