Fresh Jobs at Catholic Relief Services (CRS)

Job Summary: 

The Communications and Graphics Design Officer will work closely with the CRS Country Program Communications Coordinator and support both the Improved ALERTS and Kyautata Rayuwa Project. He/She will create content and to ensure strategic alignment of communications, consistent messaging, and a strong brand identity for the projects. He/She will use effective communications channels to reach the project stakeholders, including the participants, government, media, and the donor. Key tasks would include developing stories, designing communications materials, multimedia and reports as required, as well as ensuring CRS’ compliance with donor branding and marking requirements.

Roles and Responsibilities:

• Write, design and manage the production of creative and compelling communication materials –stories, photos, video, factsheets, banners, posters etc. - for various audiences, including the community and state governments, local Church, partners, media and others as needed.
• Support the coordination and implementation of all assigned project activities as outlined in the detailed implementation plan in line with CRS program quality principles and standards, donor requirements, and good practices.
• Support the dissemination of relevant information among personnel, partners, and project participants or other relevant actors related to the project.
• Support project team to learn from and demonstrate the impact of our work including contributing to learning processes for all the project sector areas and the country program in accordance with the new MEAL Policies and Procedures (MPP 4.0)
• Complete project documentation for assigned activities. Assist with identifying information for case studies and reports on best practices.
• Provide communications support for events, in line with Project stakeholder communication plan, including banners, handouts, talking points, photos, liaising with media, etc., and convene local media whenever a project event takes place.
• Support the creation of processes, manuals and trainings for project staff and partners on issues related to communications, learning and impact documentation.
• Communicate findings of research studies and learning reviews through reports, case studies, impact stories, presentations, and other materials with the project key stakeholders (partners, peer organizations, media, etc). 
• Work with the accountability team to ensure feedback from participants and other stakeholders are documented and communicated in line with the country Program Feedback, Complaint and Response Mechanism

Preferred Qualifications

• Observation, active listening, and analysis skills with ability to make sound judgment.
• Good relationship management skills and the ability to work closely with local partners and community members.
• Attention to details, accuracy, and timeliness in executing assigned responsibilities.
• Proactive, results-oriented, and service-oriented

Required/Desired Language – Hausa/Kanuri

Key Working Relationships:  

• Internal: Communications Coordinator, Emergency coordinator, MEAL Coordinator, DHOP, COP,DCOP, Sector leads. 
• External: Bakhita initiative ,  Catholic Diocese, Implementing Partner , Government , Donor , Cluster

Basic Qualifications

• Minimum bachelor’s degree in communications, graphics design, branding, Journalism, or related studies.
• Minimum two years marketing and communication experience, ideally for an NGO or another organization in development and relief programming.
• Excellent English language oral and written communication skills is required.
• Individual must possess the ability to influence without direct authority.
• Ability and desire to work well with diverse employees, partners, media and vendors in a cooperative and friendly manner.
• Must possess ability to handle multiple priorities in a fast-paced environment.
• Demonstrated track record of successfully disseminating information to a variety of target audiences.
• Local travel is required.
• Highly proficiency in Microsoft Office applications and desktop publishing skills is required.
• Experience in using various design software such as Canva and Adobe Creative Suite (photoshop, lightroom and InDesign) is strongly desired.

go to method of application »

Job Summary: 

Under the direction of the MEAL Manager and the Emergency MEAL Coordinator, the MEAL Officer will be responsible for all MEAL related activities for the THRIVE consortium including, but not limited to: monitoring progress on project indicators, elaboration of M&E tools, conducting needs/market/post activity assessments, beneficiary database management, recalibration of beneficiary targeting at project mid-point, development and implementation of accountability mechanism as well as compilation of monthly, bi-monthly, and quarterly reports. The post will also provide technical support and capacity building to CRS partners and sub-recipients on MEAL processes and procedures. The MEAL officer will be based in Maiduguri with frequent trips to the project area in Jere LGA. The post will report to the MEAL Manager but will also work closely with the CRS Emergency MEAL Coordinator for technical support.

Roles and Responsibilities:

• Support the MEAL team in facilitating SMILER workshops as required.
• Track sector performance on indicators against monthly, semi-annual, annual and LoA targets. 
• Maintain and support THRIVE’s database to record and track and generate reports on registered beneficiaries and their history of engagement with and benefits received from the program. 
• On a monthly basis, check and confirm that all data reported from sector teams from all THRIVE consortium partners is supported by the mandatory means of verification (MoV).
• Support the MEAL team in the conduct of   household level baseline and endline surveys and the analysis of data and drafting of narrative reports. 
• Plan, organize, conduct, and prepare analysis reports of onsite monitoring and post distribution on THRIVE redemptions.
• In coordination with sector leads, collect and analyze market price data for THRIVE commodities in advance of price negotiation with contracted vendors. 
• Coordinate with CRS CAT team on the creation of beneficiary lists and the printing of cards. 
• Carry out regular updating training for THRIVE enumerators. Maintain the MEAL enumerator tracker to record enumerator attendance, technical capacity, and performance. 
• Review, clean and analyze all project data, including but not limited to beneficiary registration, baseline study, onsite monitoring, post activity monitoring, price data, final evaluation.
• Support the conduct of THRIVE’s mid-term review and final evaluation.
• In coordination with ICT4D team and sector teams develop or amend field data collection tools for CommCare. 
• Support the testing and implementation of data collection tools by field teams and provide trouble shooting as required. 
• Support the training of THRIVE sector staff, community mobilisers and enumerators on the use of CommCare tools and IC4D data collection devices; e the project final evaluation is timely conducted.
• Elaborate, review, and test all M&E tools.
• Ensure compliance with all CRS and donor protocols for data protection and privacy in record collection and record keeping. 
• Support the sector teams in the development of content for monthly, semi-annual, and annual reporting to the donor. 
• Train enumerators and community mobilisers on the correct utilization of iPads and/or android devices for data collection and transmission.
• Supervise data collection exercise in the field.
• In coordination with the ICT4D Specialist, maintain the project’s stock of IT equipment (including vendor phones, program phones, solar panels, Bluetooth printers, etc.).
• Collect and share lessons learned, best practices, success stories and innovations stemming from program implementation.
• Formulate and share clear recommendations for improved programming implementation. 
• Compile yearly beneficiary data.

Required Languages: English and Hausa are required and proficiency in Kanuri or any other local language used in Jere would be an advantage. 

Travel: Must be willing and able to travel up to 20% of the time to field locations throughout the work week.

Knowledge, Skills and Abilities

• Excellent interpersonal skills must be able to interact in a mature, professional, and friendly manner with local and international colleagues of differing religious and cultural backgrounds.
• Ability to maintain confidentiality and privacy.
• Ability to work effectively under pressure and to organize and prioritize a variety of initiatives.
• Demonstrated commitment to gender-responsive and safe/dignified programming.
• Attention to details, accuracy, and timeliness in executing assigned responsibilities.
• Proactive, results-oriented and service and customer-oriented.
• Understanding of NGOs’ and other entities responsibility to protect beneficiaries from sexual exploitation and abuse.

Preferred Qualifications

• Familiarity with GIS and GPS technology.
• High degree of competency and comfort with information and communication technology used for MEAL.
• Strong group process design and facilitation skills, including developing and leading workshops.
• Demonstrated commitment to gender responsive programming.
• Excellent organizational, analytical, oral, and written communication skills.
• Team-oriented and strong interpersonal skills.
• Ability to work effectively under pressure and to organize and prioritize a variety of initiatives.
• Demonstrable experience working with Information and Communication Technologies (software and hardware).

Supervisory Responsibilities (Yes)

Key Working Relationships:

• Internal:THRIVE MEAL team and program teams in CRS and consortium partners, THRIVE CAT and ICT4D Team, Accountability team, Communications and Learning SPO, Maiduguri Operations team in Fleet, Admin and Finance. 
• External: THRIVE enumerators, community mobilizers, external consultants, and other key stakeholders

Basic Qualifications

• Bachelor’s or master’s degree in information and technology Management, Statistics or any other relevant equivalent degree;
• At least 3 years full time experience in MEAL, preferably with an international NGO. 
• Thorough technical knowledge and experience in MEAL.
• Demonstrated experience in database management.
• Demonstrated appropriateness of quantitative statistical management programs including Microsoft Access, SPSS, EPI-INFO, STATA, and Microsoft Excel. Knowledge of Microsoft Power BI will be an added advantage.