Jobs at Metro Africa Xpress (MAX)

Job Summary

• We are looking for a Fleet Operations Manager who will strategically oversee all aspects of our Driver Welfare and Driver Operations
• You will be a strategic thinker with strong organizational and problem-solving skills
• You will have strong research experience, an analytical mind and outstanding presentation skills.
• You willbe highly analytical, a self-starter, results-oriented and able to thrive in an entrepreneurial and fast-paced environment.

What You’ll Do

• Create key performance index across all teams
• Ensure proper use of GPS systems
• Ensure optimal use of technology put in place by MAX in overseeing drivers driving patterns.
• Create strategies to reduce cost and increase the profits and also ensure increase in efficiency
• Ensure that proper report is made to the management on the maintenance of each vehicle
• Ensure compliance with all Federal, State and Local laws related to the repair of vehicles and equipment use and care
• Create and develop training modules for vehicles and equipment usage
• Ensure fleet availability to meet all request by preparing, overseeing and surveying current user trends
• Ensure the implementation and enforcement of transportation scheduling and policy changes
• Ensure operational efficiency in maintaining a regular schedule
• Ensure that there is compliancy to all current update and reviews of government rules and regulations
• Responsible for the maintenance of all vehicles and ensure that the schedules are up to date
• Oversee the registration, licensing of each vehicle to ensure the maximization of profit
• Ensure procedure and processes that has been laid down are being strictly adhere to in selecting champions from the Academy
• Create a budget for the team and present to the management for proper analysis and approval.

What You’ll Need

• A Degree in Sciences, Finance, Accounting or any related fields
• A minimum of B.Sc / HND
• 5+ years’ logistics or general transportation experience
• 5+ years in operations leadership, strategic planning, and management consulting in a fast-paced global organization
• Deep understanding of technology and change management
• Outstanding research and analytical skills
• A global leader and thinker with the ability to make quick strategic decisions
• Deep understanding of finance and operations
• Highly energetic, self-motivated and proactive
• Strong interpersonal and communication (Written and Oral) skills
• Excellent understanding of inventory control principles and practices
• Proficiency in MS-office/ Google Workspace
• Good understanding of fleet management
• Critical thinking
• Accuracy and attention to details
• Confidentiality and Thoroughness.

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Job Description

• We are looking for a Driver Operations Manager who will strategically oversee all aspects of our Driver Welfare and Driver Operations team. You will be a strategic thinker with strong organizational and problem-solving skills.
• You will have strong research experience, an analytical mind and outstanding presentation skills. You willbe highly analytical, a self-starter, results-oriented and able to thrive in an entrepreneurial and fast-paced environment.
• This is a full time, permanent and long-term position reporting to the GM Driver Operations with access to MAX’s executive team.

What You’ll Do

• Ensure operational adoption of all strategies that aid optimal Driver welfare management
• Ensure operational adoption of all strategies that aid Field Operations Management
• Improve External Customer Experience via targeted process improvement that ensures champions welfare are priority
• Ensure all Information Technology put in place by MAX are optimally used for real time location update for all champions with weekly/monthly reports done
• Build the Driver Setup Organization to effectively support the rollout of 20,000 Champions
• Ensure our driver onboarding verification processes is top notch and meet international standards
• Create Key Performance index across all teams
• Ensure Recruitment requirements attracts best Testers, Trainers, Data Entry, Welfare Analyst, Field Ops Analyst, Customer Service Agent, Verification Officers
• Create proactive and reactive solutions to champions complaints
• Ensure proper research is done to enable us negotiate and ensure we have the best service offerings from Insurance companies to provide Family HMO for drivers across the platform
• Ensure standard response protocols are put in place around emergency related issues and turnaround time across all MAX locations must be benchmarked at optimal industry standard
• Responsible for current updates and reviews of government rules and driving regulations and create policies that ensures champions are compliant
• Ensure laid down processes/specifications are adhered to in champion selection by the Academy
• Oversee operational cost of the department ensuring cost is within approved budget
• Co-ordination of champions to ensure timely pickup during activations.
• Ensure proper record management of personnel, expenditures.
• Create strategies that ensures we have in place a world class customer service team.

What You’ll Need

• 5+ years’ logistics or general transportation experience
• Degree in Logistics, Accounting or related field
• 5+ years in operations leadership, strategic planning, product development, and management consulting in a fast-paced global organization
• Deep understanding of technology, product management, and change management
• Deep understanding of marketing, sales, finance and operations
• High levels of energy and drive, willingness to work hard
• Experience in Mobility/Fintech/Gig-economy/eCommerce
• Excellent communication and interpersonal skills
• Strong planning, coordination and organizational skills
• Outstanding research and analytical abilities
• Strong Project and Program management skills.
• Global leader and thinker with the ability to make quick strategic decisions.
• Highly energetic, self-motivated & proactive.