Jobs at Mwanga

Reports To: Chief of Staff (day-to-day); dotted lines - Country Lead & CEO (strategic decisions)

Context

• Financial discipline is existential.
• This role protects that discipline of revenue management while supporting the growth plan.
• The role is the financial intelligence engine of a company in transformation.

Key Responsibilities

• Produce monthly management accounts (P&L by service line, cost variance, summary with recommendations) and quarterly financial reviews covering full P&L, cash position, and forecast.
• Maintain the rolling financial model with monthly actuals, and deliver financial scenario models (base, growth, and risk cases) plus unit economics for any new service line or client proposal within an agreed turnaround time.
• Lead the annual budget process, compile HOD inputs, build the consolidated budget, present for CEO approval, and monitor performance against it monthly including revenue diversification tracking across all service lines.
• Own all bookkeeping - chart of accounts, fixed asset register, bank reconciliations, and journals, in the company's accounting software, configured by service line, with all financial documents filed consistently in SharePoint and accessible to the CEO and auditors at all times.
• Manage invoicing across all clients and currencies, chase overdue payments within agreed timelines, update accounts receivable in the financial model regularly, and maintain a rolling cash flow forecast with adequate early warning on any cash pressure.
• Process payroll accurately and on time with correct tax and pension deductions, and handle petty cash and expense claims within agreed timelines.
• Own all tax and statutory filings (VAT, CIT, PAYE, and pension), submitted on time, and manage relationships with external auditors and tax advisors for annual accounts, audit preparation, and tax planning.
• Monitor foreign exchange exposure on hard-currency client revenue, advise on Naira conversion timing, and manage multi-currency reconciliation and payout optimization through international payment platforms.
• Ensure financial records comply with data protection requirements, and build a structured ROI case for every significant spend decision before CEO approval.
• Integrate the accounting system with the financial model so actuals flow automatically, and own the finance component of staff onboarding - bank details, pension enrolment, expense policy, and payroll setup completed before every new hire's first day.

Requirements / Skills / Qualifications

• Interested candidates should possess a Bachelor`s Degree 
• 2 - 3 years experience in a finance or accounting role with management accounts, payroll, invoicing, and cash flow all hands-on experience
• Professional qualification or progress toward one - ICAN, ACCA, CPA, or equivalent
• Strong Excel or Google Sheets experience. Also, knowledge of Microsoft office tools like SharePoint and OneDrive is an advantage
• Experience in using Sage accounting software is a plus.
• Experience with Nigerian tax compliance (VAT, CIT, PAYE), pension, filed without external prompting
• Attention to detail that borders on obsessive, professional, organized and good with presentation.
• Experience in a services business, understands revenue recognition, project-based costing, and multi-client billing
• Takes initiative and is cut-throat with order in the books.

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Job Summary

• We are looking for a detail-oriented and analytical Junior Data Analyst to support business operations by collecting, analyzing, and interpreting data to generate actionable insights.
• The role will also support workforce management activities, including scheduling, performance tracking, and operational reporting to ensure efficiency and optimal resource utilization within a 24/7 BPO environment.
• The successful candidate will receive onboarding and guidance on workforce management processes within the organization.

Key Responsibilities

• Collect, clean, and organize data from multiple sources, including CRM systems, call logs, and operational tools
• Analyze operational performance data such as customer engagement, recovery rates, and service levels
• Prepare daily, weekly, and monthly reports and dashboards
• Track and report key performance indicators (KPIs) across teams
• Identify trends, patterns, and anomalies in business data
• Support decision-making through data-driven insights
• Ensure data accuracy, consistency, and integrity

Workforce Management (WFM) Responsibilities:

• Support staff scheduling and shift planning based on workload forecasts
• Monitor agent availability, productivity, and schedule adherence
• Generate workforce performance reports, including attendance, utilization, and efficiency metrics
• Analyze call volumes and workload trends to support staffing decisions
• Provide insights to improve workforce efficiency and service levels

Requirements / Skills / Qualifications

• 0–2 years of relevant experience
• Experience with reporting or data analysis is an advantage
• Exposure to call center/BPO operations is a plus
• Basic understanding of workforce management concepts is an added advantage
• Proficiency in Microsoft Excel/Google Sheets (advanced Excel preferred)
• Ability to adapt in a fast-paced, 24/7 operational environment
• Knowledge of Power BI, Tableau, or other data visualization tools
• Basic SQL knowledge is an advantage
• Strong analytical, critical thinking, and problem-solving skills
• Strong attention to detail and reporting/documentation skills
• Good communication and computer literacy skills