Jobs at Lheon Consulting Limited

Role Summary

• The Finance Operations Lead is responsible for coordinating and overseeing daily finance operations activities within the accounting department.
• The role ensures that financial transactions are processed accurately, reconciliations are completed on time, and financial documentation is maintained in line with established financial procedures and internal controls.
• The role also provides operational leadership to junior finance operations staff, ensuring efficient execution of finance processes and maintaining high standards of financial accuracy and compliance.

KeyResponsibilities
Finance Operations Oversight:

• Coordinate and supervise day-to-day finance operations activities within the unit.
• Ensure financial transactions are processed accurately and within approved timelines.
• Monitor finance operations workflows to ensure efficiency and consistency.

Transaction Review & Financial Controls:

• Review financial transactions processed by finance operations staff for accuracy and completeness.
• Ensure all transactions are supported by proper documentation and approvals.
• Maintain compliance with financial policies and internal control procedures.

Bank & Account Reconciliation Oversight:

• Oversee preparation of bank reconciliations and account reconciliations.
• Review reconciliation reports prepared by team members.
• Investigate and resolve complex discrepancies in financial records.

Financial Documentation & Record Management:

• Ensure all financial documentation is properly maintained and stored.
• Maintain organized records for finance operations activities to support internal audits and financial reviews.

Operational Reporting:

• Prepare operational finance reports and summaries for management review.
• Track finance operations activities and report on operational performance metrics.

Team Supervision & Support:

• Provide guidance and supervision to finance operations trainees, officers, and senior officers.
• Support training and development of junior finance operations staff.
• Ensure team members adhere to established finance operations procedures.

Process Improvement:

• Identify opportunities to improve finance operations processes and workflows.
• Support the implementation of automation, improved documentation processes, and operational efficiency initiatives.

Requirements & Qualifications

• Bachelor’s Degree or ongoing Degree in Accounting, Finance, Economics or related discipline
• Demonstrated experience in financial transaction management, reconciliations, and operational finance supervision
• Strong knowledge of finance operations and accounting procedures
• Experience performing and reviewing bank and account reconciliations
• 3 - 5 years of experience in finance, accounting, or administrative support roles.
• Excellent written and verbal communication skills.
• Proactive, organized, and detail-oriented.
• Basic understanding or proficiency in Google Workspace & Microsoft Office Tools.
• Strong communication, positive attitude, collaborative mindset, and open to feedback.
• Good written and verbal communication skills
• Time management. Willingness to learn and ability to meet deadlines
• Professionalism, integrity, and confidentiality with the ability to manage sensitive information with discretion and integrity.
• Comfortable working in a fast-paced environment.

Benefits

• Salary: N400,000 - N600,000 monthly.
• Health Insurance
• Flexible work style
• Access to lifestyle management & therapy sessions monthly
• Opportunity to work with a leading consulting firm and contribute to its growth.
• A collaborative and supportive work environment with the opportunity to work with a highly collaborative team.
• Professional development and growth opportunities.
• Great company culture & access to a strong network of industry professionals.

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Qualifications

• Minimum Requirement: Higher National Diploma (HND) or Bachelor of Science (BSc) degree in any relevant field.

Work Experience:

• A minimum of 4 years of continuous experience in customer service or contact centre management, with at least 2 years at a supervisory or team lead level.
• Demonstrated experience in lending, microfinance, or a related financial services environment is a mandatory requirement.

Knowledge:

• Working knowledge of lending products, borrower onboarding processes, repayment structures, and early-stage delinquency indicators.
• Understanding of customer data handling obligations and the importance of accurate CRM record-keeping in a regulated lending environment.

Skills and Abilities:

• Minimum Standard: Strong verbal communication and interpersonal skills. Confidence handling borrower complaints, repayment conversations, and escalations professionally and without escalating tension.
• Developmental Maximum: Ability to interpret contact centre performance data, identify conversion pattern trends, and recommend campaign adjustments to the Head of Sales & Marketing based on field intelligence.

Personality and Motivation:

• Thrives in a target-driven environment that combines service accountability with commercial output. Comfortable being measured on both simultaneously.
• Resilient, organized, and motivated by tangible results. Finds satisfaction in building a high-performing team and watching conversion rates move.

Circumstances:

• Based on-site at the Igbo Efon, Lekki office. Lagos-based candidates should factor commute time when applying. This role is fully on-site.

Competencies and Behaviours:

• Accountability: Owns team performance numbers without deflection. When a target is missed, the response is a diagnosis and a plan, not an explanation.
• Commercial Awareness: Understands that the contact center is a revenue channel, not just a support function. Every call is an opportunity.
• Process Discipline: Maintains CRM accuracy, reporting cadence, and escalation protocols consistently, even under volume pressure.

Remuneration and Benefits:

• Monthly performance-based incentive tied to reactivation conversions, team conversion rate, and outbound call volume compliance. Incentive details confirmed at offer stage.
• Comprehensive Health Insurance Scheme (HMO).
• Statutory monthly pension contribution.
• Direct exposure to the commercial leadership of a fast-growing Lagos NBFI. Strong performers are visible and progress quickly.