Job Roles at Netcom Africa

About the job

• Delivery of assigned field related works/activities as a managed Service Provider that provides services but not limited tthe below:
  • Connectivity Services
  •  Fiber
  •  DIA
  •  VSAT
  •  BIA
  • Security Services
  • Enterprise Security Applications
  • Related tFSE activities:
  • Survey
  • Installation
  • Relocation
  • Retrievals
• Preventive and Corrective Maintenance
• Technical assistance tour partners
• Related technical support tour internal and external clients.
• Mandatory Safety-First policy tbe adhered to.
• Timely adherence tagreed client schedule.
• Provides real-time updates tSupervisor/HOD on the assigned task from start of assigned activity tcompletion.
• Ensures that the clientele is well informed of the activity being carried out at the start and acknowledged confirmed completion.
• Submits timely activity reports and forms tFSE supervisor & HOD in line with FSE procedures, workflows, work instructions.
• Ensures that all activities assigned are carried out tthe letter.
• Ensure that all activities carried out are according tcompany defined standards.

Requirements

Experience, Education and/or Professional Qualifications 

• Bachelor’s degree in Electrical/Telecommunications Engineering or its equivalent.
• Preferred inclusive related hands-on experience in the telecoms and ISP.

Essential Skills / knowledge / Traits

• At least 2 years’ experience in the telecom or ISP industry (operations experience).
• Knowledge in Microsoft Office Applications as a tool requirement for creating reports and statistics.
• Basic Engineering knowledge and practice.
• RF engineering/installation knowledge and use of basic measurement equipment and tools.
• Customer oriented/focused in delivering services (field related works)
• Good communications skills (English and native) both oral and written tbe able tdeliver
• instructions tinternal and external clients.
• Excellent team player.
• Proficient in the use of communication tools for real-time reporting
• Excellent assessment skills.
• Able tuse, operate, assess, and interpret gathered data from
• Data Tester
• Spectrum analyser
• Ground tester
• Multi-meter, Voltage and current
• BW tester
• PC and test applications

Desirable Skills / knowledge / Traits

• Knowledge in IT related activities.
• Knowledge in basic networking and monitoring.
• Knowledge and experience in basic electrical circuits with hands-on preferred.
• Knowledge in telecom power systems with hands-on preferred
   

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Job Summary:

• This role is responsible for supporting the operation, implementation, optimization, and maintenance of the Core IP network infrastructure, ensuring high availability, security, and performance. The successful candidate will participate in network operations, project implementations, troubleshooting, and continuous improvement while supporting the growth of the Core IP network.

Key Duties & Responsibilities

• Participate in the operation and maintenance of the Core IP infrastructure, including wired, wireless, optical, and Datacenter network infrastructure. Support network design and implementation for enterprise and client networks
• Maintain high availability and security of the Core IP network to ensure operation within defined performance thresholds.
• Perform Level 2/Level 3 troubleshooting and support incident resolution within agreed SLAs.
• Collaborate with vendors and internal stakeholders during network upgrades, expansions, migrations, and change implementation activities.
• Maintain accurate documentation of network configurations, topology, and implemented changes. Perform any other duties assigned by management as required for the role
• Monitoring of Data Centre components to ensure maximums are adhered to (electrical systems, cooling and rack connectivity)

Requirements

Experience, Education and/or Professional Qualifications

• Bachelor’s degree in electrical/Electronics/Telecommunications/Network/Computer Engineering (or equivalent)
• IP Certification, preferably from Cisco on CCNA level equivalent or above.
• A minimum of 3 or 4 years of experience in Core Network
• Experience working within any of ISPs, Carriers, or Datacenter environments
• Strong written and oral communications skills in English

Essential Skills / knowledge / Traits

• Hands-on experience in the design and operation of LAN/WAN technology including TCP/IP (routers, configuration and setup), Security (firewalls – Cisco, Juniper, Barracuda), Network management (switches, hubs, fiber-optic, cabling, packet sniffing)
• Strong knowledge in Router, Catalyst, Load Balancer, Firewall, Security, Internet Connection, EIGRP, OSPF, BGP4, VPN, Frame Relay, TCP/IP, LAN/ WAN, VLAN, Spanning Tree, Ethereal
• Knowledge in Unix/ Linux, Shell script
• Experience with last mile access solutions for different environments (DSL, microwave radio, PTP and PTMP radio, fibre etc.)
• Strong written and oral communications skills in English
• Willing to perform work or provide support outside office hours
• Highly motivated and resourceful
• Must be a team player and be able to prioritise different requests and requirements.
• Hand-on design and operation of network like BGP and MPLS

Desirable Skills / knowledge / Traits

• Previous experience working within an ISP, Carrier provider, Data Center is a plus
• Experience in liaising with Regional IP Registry (APNIC, RIPE, AfriNIC etc)
• Project management knowledge is a plus (not compulsory but desirable)
• Knowledge of IDS, QoS, Video/ Streaming Protocols structured cabling and VoIP