Fresh Jobs at Wartsila Marine

What will you be doing?

• Lead and coordinate Field Service activities, including personnel, spare parts, costs, and time.
• Be Responsible and accountable for results and deviations of all services handled in accordance with what is planned.
• Support field service personnel when they are assigned on a job.
• Act as the contact person for the customer during service work.
• Communicate with the customer, our engineers, and sales during the delivery of Field Service jobs.
• Promote effective communication with other departments (Technical Service, Sales Proposal, Sales, Contract and Project Management, etc.), according to needs and requirements, ensuring the satisfaction of internal and external customers.
• Follow up and supervise needed actions to secure customer satisfaction regarding Field Service jobs assigned.
• Follow up the service work orders until invoicing, including change orders, technical documentation, timesheets, travel expenses, and vendor invoices.
• Manage all jobs in SAP and CRM (Service Work Force) from an administrative standpoint.
• Take responsibility for briefing and debriefing of the engineers before and after the jobs.
• Ensure that engineers execute the work according to Wärtsilä Quality, Health, Safety, and Environmental guidelines and customer site procedures.

You will shine in this role when you have.

• BEng/MSc or equivalent in Mechanical or Electrical Engineering is an essential requirement.
• 5 to 7 years of relevant experience in the service, customer care, and 4 Stoke Engines.
• Professional Project Management skills (considered as an advantage)
• A safety-first mind-set.
• Passion about developing resources and excellent Customer Service.
• Experience in a customer facing role with responsibility for collection of costs and invoices.
• Excellent organizational skills and Customer Centricity.
• Demonstrable team working skills and the ability to adjust and re-plan in dynamic situations.
• Excellent communication skills and well-developed cultural awareness and sensitivity.

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What will you be doing?

• Perform Field Service activities according to the work plan.
• May act as a commissioning engineer and may lead the related commissioning activities.
• Take responsibility as Team Leader supervising service engineers/sub-contractors at Power plant locations.
• Take a leading role and assist with all work being carried out. Maintaining good morale and team spirit.
• Independently perform major/complex repairs and complete overhauls on various Wartsila Portfolio Engines and OEM Turbocharges.
• Be aware of the local work instructions for overhauling components and ensure they are understood and adhered to.
• Provide accurate and timely solutions whilst maintaining a high level of quality and service across all allocated jobs.
• Liaise with customer on site handling inquiries and technical queries.
• Actively advise and promote available products and solutions to customers.
• Liaise closely with the Service Coordinator to provide progress status of the assigned work and ensure service deadlines are met.
• Ensure that all activities on-site are carried out in accordance with the site safety rules and in compliance with the Company's Health and Safety obligations and are in line with applicable Quality, Health & Safety, and Environmental Standards.
• Act as a mentor to less experienced Engineers within the team. Coach and train them, assist in competence monitoring and improvement.
• Ensure that all timesheets (signed by the customer) and expense sheets are submitted on a weekly basis; when supervising Wärtsilä Engineers, ensure that all timesheets and expense reports are completed correctly, signed by the customer, and also submitted on a weekly basis.
• Submit accurate and high-quality service work reports within 48 hours of returning home from assigned jobs.
• Adopt a pleasant, adaptable attitude to assist Company staff with any "ad-hoc" duties that may be required.
• Carry out all tasks in such a way as to ensure maximum (internal and external) satisfaction at all times to the extent that this is within the employee's control.
• In addition to the above duties and responsibilities, the post holder must be prepared to undertake such additional duties within their capabilities which may result from changing circumstances, but which may not of necessity, change the general character or level of responsibility of the post.

You will shine in this role when you have.

• A proven background within an engineering/service environment.
• Sound knowledge of Wartsila quality, safety, and environmental skills.
• A formal qualification within engineering e.g., BEng, HND/HNC or equivalent experience.
• Minimum 10 years relevant experience in Wartsila power plants.
• Pro-active and independent individual with a team player attitude.
• High attention to detail with a methodical approach & practical problem-solving skill.
• IT literate with knowledge of MS Office suite.
• Excellent communicator, written and verbal.
• Fluent in English, verbal and written.
• Willingness to learn, develop and gain a broad knowledge of Wartsila products.