Field Service Coordinator at Wartsila Marine

What will you be doing?

• Lead and coordinate Field Service activities, including personnel, spare parts, costs, and time.
• Be Responsible and accountable for results and deviations of all services handled in accordance with what is planned.
• Support field service personnel when they are assigned on a job.
• Act as the contact person for the customer during service work.
• Communicate with the customer, our engineers, and sales during the delivery of Field Service jobs.
• Promote effective communication with other departments (Technical Service, Sales Proposal, Sales, Contract and Project Management, etc.), according to needs and requirements, ensuring the satisfaction of internal and external customers.
• Follow up and supervise needed actions to secure customer satisfaction regarding Field Service jobs assigned.
• Follow up the service work orders until invoicing, including change orders, technical documentation, timesheets, travel expenses, and vendor invoices.
• Manage all jobs in SAP and CRM (Service Work Force) from an administrative standpoint.
• Take responsibility for briefing and debriefing of the engineers before and after the jobs.
• Ensure that engineers execute the work according to Wärtsilä Quality, Health, Safety, and Environmental guidelines and customer site procedures.

You will shine in this role when you have.

• BEng/MSc or equivalent in Mechanical or Electrical Engineering is an essential requirement.
• 5 to 7 years of relevant experience in the service, customer care, and 4 Stoke Engines.
• Professional Project Management skills (considered as an advantage)
• A safety-first mind-set.
• Passion about developing resources and excellent Customer Service.
• Experience in a customer facing role with responsibility for collection of costs and invoices.
• Excellent organizational skills and Customer Centricity.
• Demonstrable team working skills and the ability to adjust and re-plan in dynamic situations.
• Excellent communication skills and well-developed cultural awareness and sensitivity.