Fresh Jobs at M-KOPA

• M-KOPA is looking to hire a Field Sales Manager to manage all sales activities within Abeokuta and its environs.

Responsibilities

• Monitor and deliver set sales targets within the designated territory.
• Achieve and surpass sales targets of M-KOPA products by developing local networks.
• Uphold the brand values of M-KOPA, including ensuring the M-KOPA retail point standard and guidelines are adhered to.
• Recruit, train, coach, mentor & supervise a field-based team of Direct Sales Representatives (DSR) to meet the set targets in line with M-KOPA business goals.
• Keenly monitor and evaluate the performance of DSRs to meet the performance standards.
• Manage DSR inventory and resolve audit recommendations in line with M-KOPA audit resolution guidelines.
• Design Sales and Marketing Strategy for the team to ensure Weekly, Monthly, and Quarterly sales targets are reached.
• Monitor and analyze the performance of Marketing campaigns.
• Prepare and submit weekly activity plans and reports to the Regional Sales Manager

Requirements

• B.Sc. or a Higher National Diploma Holder in any related field
• 3 years of Sales experience in FinTech Microfinance, Insurance, Telecommunications, Mobile money, FMCG, or other products/services in Nigeria.
• Excellent sales and negotiation skills
• Ability to motivate and lead a team.
• Planning, Organization, and Conflict-resolution skills
• Excellent Presentation, Communication, Coaching, and People Skills
• Great at leading a wide array of people to perform.
• Ability to work calmly under pressure.
• Should have a process-oriented mindset.

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About the job

• We are looking for a Telesales Representative to join our Customer Retention team as we scale up and drive digital and financial inclusion across our markets.
• As a Telesales Representative, you will play a key role in driving sales growth by connecting with existing customers over the phone. You will effectively introduce and sell M-KOPA's innovative products, achieving and exceeding sales targets while building strong and lasting customer relationships. Your contributions will directly support our mission of making essential products and services accessible to all.
• Your work will go beyond sales—it will involve building meaningful customer connections, providing an exceptional experience, and fostering loyalty that drives repeat business. This is your opportunity to thrive in a dynamic, fast-paced environment and be part of a team committed to making a real impact.
• You will report directly to the Telesales Team Lead.

Expertise

Our ideal candidate is passionate about sales, customer engagement, and achieving targets. You will have:

• Qualifications: HND/Bachelor’s degree in Business Management or a related field.
• Experience: At least 2+ years in a corporate environment, with experience in the BPO or call center industry preferred.

Skills:

• Strong verbal and written communication skills.
• Proficiency in MS Excel.
• Excellent presentation, coaching, and people skills.
• Result-oriented mindset with a focus on achieving and exceeding sales targets.
• High ethics and integrity in all customer interactions.

Key Responsibilities

• Sales Excellence: Drive sales growth by proactively introducing and selling additional M-KOPA products to existing customers. Implement effective sales techniques to achieve and exceed campaign conversion and sales goals.
• Customer Engagement: Build and maintain strong relationships with customers to foster loyalty. Handle inquiries, concerns, and objections professionally and promptly.
• Quality Standards: Maintain high call quality benchmarks by delivering accurate and complete information to customers.
• Productivity Goals: Meet expected talk time and call handling benchmarks while managing interactions efficiently to achieve daily and weekly targets.
• Feedback and Reporting: Maintain accurate records of customer interactions and provide regular feedback to the Telesales Team Lead on campaign progress.