Latest Jobs at IpNX Nigeria Limited

Job Summary:

• The Field sales executive (FSE) is responsible for driving sales increase of all ipNX retail products (FOS) within the territory he works in. She/he must recruit new subscribers through personal engagement and follow up. The FSE must be able to develop relationships with Estate managers, facility managers and any key stakeholder. FSE’s must be able to win back churned customers and re-build broken relationships.

Responsibilities:

• The FSE must recruit 30 subscribers or more every month.
• Must be able to negotiate terms of an agreement to a satisfactory Level and close sales with minimal supervision.
• The FSE must maintain and grow a prospect list. This pipeline report must be submitted on a daily basis – 10 unique prospects everyday.
• Must carry out route mapping to identify potential and existing customers with given territory.
• Cold call potential customers in a bid to get a foot in the door
• Effectively act as brand ambassadors and first point of contact to potential customers
• All sales reports must be submitted every week.
• Must be able to maintain a good working relationship with Team Lead and other FSE’s.
• Must be polite at all times to customers and report any customer feedback during weekly meetings.
• Must be willing to work at least 3 weekends every month.
• Must be present at all sales training and weekly meetings.
• Must abide by the ipNX policies and standards when on ipNX premises and in dealing with customers.

Qualifications & Experience:

• HND Engineering / Computer Science / Marketing / Sales / related disciplines
• At least 2years’ experience within the telecoms or FMCG space; knowledge of retail market, competitor behavior and strategy, including related product dynamics and product management.
• Understanding of communications Network, Experience in a b2b, B2C sales environment; field sales, consistent track record of success in achieving product effectiveness and customer experience targets.
• Demonstrate a high level of analytical thinking, gather and analyze information and provide viable insight about market trends and customer behavior.
• Demonstrate a high level of organization and quality with multitasks, efficiency & priority setting.
• Must demonstrate interpersonal capabilities and leadership.
• Exemplary communication skills – both face to face and over the telephone. Ability to communicate effectively at all levels of an organization and favorably project ipNX products & services
• Good Microsoft office suite competence.

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Job Summary:

• Provide first level off-site technical support and resolution for all ipNX services: Voice, Data connectivity, Internet services, services etc. To consistently provide a high level of excellent customer service and support, ensuring customer satisfaction.

Responsibilities:

• Manage Service request life-cycle: receive, log and take ownership of all incident request and faults and progress to resolution. Respond to and provide timely, complete and accurate resolution to customer inquiries via email, phone or web calls.
• Resolve first-level fault-type within 10mins and/or escalate where applicable.
• Monitor and escalate based on SLAs, coordinate with other teams as may be necessary to resolve customer issues within the contracted SLAs.
• Ensure initial call assessment, resolution (if possible) or escalate to the appropriate technical group.
• Identify, document and alert supervisor of trends in customer calls.
• Ensure daily updates of all complaints not closed (open tickets) by following up with person(s), units and organizations responsible.
• Liaise with clients on updates of progress on Service Requests and Incidents reports ensuring they are kept up to date. Dissemination of information regarding network faulty condition, causes, planned outage period for repair/preventive maintenance.
• Produce periodic error-free service reports in order to inform both management and external clients of service levels achieved and areas of service improvement required.
• Prepare daily incidence summary reports.
• Prepare monthly availability reports and reconciliation for customers.
• Generate outage, fault and utilization reports as well as cause analysis/ reason for outage reports.
• Prepare RCA (Root cause analysis) and RFO (Reason for outage) reports for customers.
• Identify problem incident based defined SOP.
• Track to closure identified problem incidents based on defined SOP (Standard Operating Procedure).
• Track internal changes from service partners and internal network operation teams based on defined SOP.
• Initiate and manage change control as required.
• Proactively monitor all ipNX owned & installed network elements in corporate customers’ premises.
• Analyze link usage trends: including uptime, downtime, and bandwidth utilization.
• Onboard new services on the Network management and service Management tools.
• Update changes to links on monitoring tools.

Requirements:

• B.Sc/B.Eng Computer Science/Computer Engineering /Electrical-Electronics engineering (2.2/Upper Credit at minimum).
• CCNA , CCNP (Desired), iTIL (Desired).
• Strong telecommunications, IP design skills, & in-depth knowledge of IP Network.
• Good knowledge Network Monitoring Systems (NMS), Ticketing Systems, Service Management platforms.
• Excellent business communication skills both verbal and written.
• A hands on experience with the following is a must: IP Routing, MPLS, QoS, VPN, VoIP.
• Experience with Wireless Point-to-Point and Point-to-Multipoint technologies is desirable.
• A hands-on experience with network monitoring platforms and Incident management tools.
• Candidate must possess excellent customer interface, analytical and presentation skills and be able to influence internal and external organizations.
• 1-5 Years relevant experience.

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Responsibilities

• Receive goods to the store and generate Good Received Note GRN.
• Issue stock to requesting staff with duly approved Store Requisition Note.
• Making entries of receipt and issues on SUN Systems.
• Record equipment returns form user department.
• Quarterly stock count and periodic stock spot-checking.
• Sourcing for quotes from vendors.
• Market survey and engagement.
• Materials logistics.
• Stores management.
• Collate and forward copies of Purchase Orders and other related documents to Finance Department.

Qualification / Experience

• ND in Business Admin or related field
• Minimum of 2 years industry experience
• Store keeping and Inventory Management
• Warehousing and Logistic
• Application: SAGE line 500, EWMS, SUN Accounting.