Jobs at StrongMas Auto Limited

Job Description

• Achieving spare part field procurement KPIs.
• Procurement of quality certified used parts and OEM parts from reputable vendors at rock bottom market prices from all the key spare part markets in Lagos.
• Onboarding new certified suppliers/vendors with part catalogue interpretation proficiency to improve efficiency in line with Kaizen Spirit.
• Ensuring that procured spare parts are speedily delivered to the workshop.
• Preventing supply of wrong or failed spare parts to the workshop.
• Supervising and monitoring shipment issues of spare parts ordered.
• Looking out for new suppliers offering better quality products and better prices across Strongmas brand focus.
• Developing workable models to eliminate return jobs due to part failure.
• Maintaining a strong relationship with spare part vendors and suppliers.
• Preparing Daily, Weekly and Monthly spare part sales reports.
• Adhering to all the rules and regulations of the company.
• Ordering parts that meet the cost and quality standards of the company.
• Employ strong negotiation and communication skills to secure the most competitive price for replacement parts that can yield a profitable ROI when used for repairs or retail sales.
• Pricing spare parts to maintain profitability.
• Overseeing special spare part orders.
• Collaborating with service managers to ensure all parts are available for repair jobs in line with JUST- IN-TIME Philosophy.
• Other tasks as assigned by Management.

Requirements

• Interested candidates should possess a BSc Degree qualification with 7 - 15 years work experience.

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Job Description

• Communicate with clients in a respectful manner
• Pickup and delivery of food and other items
• Organize item orders by editing for price and weight compliance
• Arrange deliveries by checking stock to determine inventory levels; anticipate delivery requirement, placing and expediting orders
• Deliver items by examining items, destination, route, rate and delivery time
• Verify items delivered by submitting acknowledgement copies; note discrepancies
• Keep customers informed by forwarding notice of item availability, shipment date, method, status and responding to enquiries as it relates to delivery.

Requirements

• Candidates should possess an SSCE / GCE / NECO qualification with 3 - 6 years work experience.

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Job Description

• Achieving individual sales activity KPIs.
• Achieving monthly revenue targets.
• Prospecting potential corporate clients and selling Strongmas automobile products and services.
• Penetrating new corporate accounts against competition activities.
• Signing up insurance companies and partnering with tow vehicle operators for continuous workshop patronage.
• Planning new marketing initiatives, and strategies and studying competition activities.
• Researching organizations and individuals to find new opportunities for Strongmas automobile’s products and services.
• Acquiring new corporate accounts and retaining existing corporate accounts.
• Finding and developing new markets and improving sales conversions.
• Attending conferences, meetings, and industry events.
• Developing winning proposals for acquiring new corporate clients and retaining existing corporate clients.
• Building and maintaining strong relationships with corporate clients.
• Generating new corporate leads, identifying, and contacting decision-makers of corporate accounts for sustainable sales conversions.
• Submitting daily/weekly/monthly sales activity/forecast reports.

Requirements

• Interested candidates should possess a BSc Degree qualification with 6 - 15 years work experience.

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Job Description

• Safely transporting company staff as well as various products and materials to and from specified locations in a timely manner.
• Adjusting travel routes to avoid traffic congestion or road construction
• Promptly informing the company of any tickets issued against the company vehicle during work hours.
• Ensuring that the company vehicle is always parked in areas that permit parking in order to avoid towing.
• Keeping the company vehicle clean and properly maintained by performing regular washing, cleaning and vehicle maintenance.
• Providing accurate time records of the company vehicle’s coming and goings.
• Reporting any accidents, injuries, and vehicle damage to management.

Requirements

• Interested candidates should possess an OND qualification with 3 - 7 years work experience.

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Job Responsibilities

• Greet and welcome guests as soon as they arrive at the office.
• Direct visitors to the appropriate person and office.
• Answer, screen and forward incoming phone calls.
• Ensure reception area is tidy and presentable, with all necessary materials.
• Work with Front office Manager to receive client’s complaints/vehicles, recommend possible. solutions as well as convince clients to carry out the recommendations.
• Work with Front office Manager to ensure that all customer information is regularly keyed into the system and Strongmas customer database is consistently updated.
• Work with Front office Manager to translate all customer-reported problems to actionable work orders for technicians to complete.
• Work with Front office Manager to profile clients, inspect vehicles and prepare/deliver repair estimates for the recommended job, thereby achieving client satisfaction and profitability.
• Work with Front office Manager to ensure that customers are received in a timely/friendly manner and detailed notes/walk -around inventory record signed by the customer is taken upon vehicle reception.
• Work with Front office Manager to provide timely update position/explanation on job progress/picture & video reports to customers and providing suggestion for future maintenance thereby achieving customer satisfaction.
• Work with Front office Manager to maintain electronic and / or paper records of completed service work.
• Work with Front office Manager to carry out payment reconciliations, provide billing/invoice statements and explain billing details vis-à-vis collect payment from customers for services rendered and issuing gate pass for all paid transactions.
• Work with Front office Manager to schedule/book appointments, arrange vehicle drop-off, and vehicle pick-up.
• Work with Front office Manager to reach out to customers advising them about feedbacks, service changes, or car pick-up times.
• Work with Front office Manager to ensure that all details on services rendered/costs are related to customers.
• Work with Front office Manager to ensure that post service follow up calls and service reminder alerts is put across to customers in line with retaining existing customers.
• Work with Front office Manager to ensure that Strongmas customers get the best of relaxation at the front office while waiting for their vehicles (Tea, sweet, etc)
• Work with Front office Manager to provide customers with information and advice on warranty protections, potential cost savings, ongoing promo drive and the advantages of patronizing Strongmas.
• Provide basic and accurate information in-person and via phone/email
• Receive, sort and distribute daily mail/deliveries.
• Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)
• Scheduling meetings, preparation of letters/Coordination of special events and event communications
• Track and order office equipment and supplies.
• Work with Front office Manager to ensure that automotive work provided to customers meets company quality standards and customers expectation.
• Work with Front office Manager to draw up job orders.
• Escalate difficult service advisory/front office challenges to Front office Manager for immediate intervention/resolution.
• Escalate admin related challenges to Admin Manager for immediate resolution.
• Submit daily/weekly/monthly front office reports to Front office Manager.
• Other duties may be assigned by the Front Office Manager, Admin Manager, GM and MD.

Job Requirements

• Candidates should possess a Bachelor's Degree qualification.
• 2 - 5 years work experience.