Jobs at M-KOPA

About the job

• We are looking for an experienced Field Auditor to join our team in Nigeria, to influence how audit findings impact customer trust and business performance.

The Role

• As a Field Auditor, you will visit field locations, test whether operations match policy and regulation, and turn what you find into clear recommendations.
• You will work with teams across the business to make sure fixes are implemented.
• This is an on-site role, you would be working from our offices in Nigeria, partnering with a diverse group of employees from our different markets and locations across the UK, Europe and Africa.
• You will be reporting to the Senior Field Auditor.

What You'll Do

• Conduct field audits at various locations and review operational procedures and documents
• Ensure compliance with company policies and regulatory requirements
• Identify discrepancies, inefficiencies and areas for improvement, and run risk assessments with mitigation strategies
• Recommend corrective action and follow up until it is implemented
• Help develop and deliver field audit plans, completing assignments on time
• Prepare detailed audit reports, present findings to stakeholders and work with other departments to gather what you need.

What You'll Need

• A Bachelor’s degree in any field. Your audit expertise and operational acumen matter more than the subject
• Minimum 2-3 years of demonstrable experience in stock management and operations auditing, including retail audits, inventory variance analysis and compliance checks in similar environments
• Proficiency in Microsoft Office, with Excel and Word essential for data analysis and report preparation
• A sharp eye for detail and strong organisational skills: you catch inconsistencies others miss, juggle overlapping timelines and keep clear schedules and task systems
• Clear, professional communication by email, phone and in person with a wide range of stakeholders
• Self-direction and integrity: you work independently without micromanagement, bring a strong work ethic and strictly follow company anti-bribery and corruption policies

The Reality

• This role requires precision under pressure.
• You'll work with tight deadlines, manage multiple audit schedules simultaneously, and navigate field contexts across Nigeria.
• You'll balance detailed documentation with field problem-solving.
• You'll operate independently, often in retail environments with competing demands.

Why M-KOPA?

• At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training.
• We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility.

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About the job

• Join our expanding Product Growth team!
• We’re actively recruiting a Senior Growth Marketing Manager as we continue to scale at M-KOPA.
• Most senior growth hires get one channel and one pod for years.
• This role is built differently: you’ll own two of our core growth pods in your first year, then land where you’ve had the most impact.
• It’s a fast track to pod leadership, not a support seat.

The Impact

• You’ll drive the conversion growth that turns customers into long-term, high-value ones, creating financial inclusion for Africa’s traditionally excluded.
• We’ve already helped over 10 million customers access over $2 billion in credit.

The Opportunity

• Real ownership from day one. You'll be the one accountable for delivery in Repeat Phones, not shadowing or supporting someone else's plan.
• Two growth motions, one year. You'll take on Digital Lending mid-way through, working directly with one of our strongest performers to understand cash loans end to end, then carry that pod solo for a defined stretch. Few people get this breadth this early.
• A defined path, not indefinite floating. You'll build real expertise in our two conversion pods first, then move into Lifecycle in the second half of next year, reporting to the Lifecycle CRM Lead once you're there. The destination is set. What you bring to it is up to you.
• Work inside a proven CLV engine. M-KOPA has helped more than 10 million customers access over $2 billion in credit. You'll be executing inside systems that already work, not guessing at what might.

What You'll Do

• Phase 1: Repeat Phones. Take ownership of reactivation and upgrade campaigns in CleverTap, working closely with the Growth Lead there to understand what's driving the pod's numbers and where the next opportunity is. You'll be trusted to make real calls here, not just execute a checklist.
• Phase 2: Cross into Digital Lending. Work directly with the Digital Lending lead, one of our top performers, to understand cash loan growth end to end before taking it on yourself.
• Phase 3: Own Digital Lending. Carry primary responsibility for Digital Lending for a defined period, with the Repeat Phones lead available if you need a second opinion.
• Phase 4: Move into Lifecycle. In the second half of next year, join the Lifecycle pod full-time, reporting to the Lifecycle CRM Lead. You'll bring a year of hands-on conversion experience into a pod that's still being built, real currency for shaping what Lifecycle does next.
• Throughout all phases, you will:
  • Build and run multi-channel campaigns (SMS, WhatsApp, push, in-app) in CleverTap against pod goals
  • Track funnel performance and flag drop-off points to the pod lead you're supporting
  • Run structured experiments (creative, audience, incentive, or timing) with clear hypotheses
  • Turn what works into documented playbooks the next person can pick up
  • Keep data quality and campaign tracking clean enough that leadership can trust the numbers.

Key Metrics You'll Influence

• Repeat Phones: Reactivation rate, upgrade conversion %, unit economics per sale
• Digital Lending: Approval → disbursement rate, digital loan volume, approval quality
• Campaign ROI and payback period across both

Your Environment:

• Tech Stack: CleverTap (primary), Looker Channels: WhatsApp, SMS, push, in-app messaging
• Markets: Kenya, Nigeria, Uganda, Ghana

What You Need

• 5+ years in growth, performance, or lifecycle marketing, ideally in fintech, telco, or e-commerce, with real ownership over what a campaign or a pod achieved, not just involvement in it.
• Judgment as much as skill. You can walk into a pod, understand what's working and why, and make calls on where to push, not just follow a brief.
• Genuine appetite for pod leadership. This is a deliberate path toward owning a pod outright, and the breadth here is designed to get you there faster than a single-channel role would.
• Hands-on fluency in CRM platforms like CleverTap, Braze, or similar, and comfortable reading a funnel or cohort without translation.
• Energized, not unsettled, by ambiguity. You'll work across two pods and land in a third decision point by mid-year. If that sounds like an opportunity rather than a risk, you'll thrive here.
• Strong enough presence to build trust quickly with senior leads across two different pods.

Location & Benefits

• Fully remote role within UTC -1 to UTC +3 time zones
• Work with diverse teams across UK, Europe, and Africa
• Professional development programmes and coaching partnerships
• Family-friendly policies and flexible working arrangements
• Well-being support and career growth opportunities.