Jobs at Sun King (Formerly Greenlight Planet)

The Team You Will Join

• The Sun King Operations team makes sure Sun King products are produced, shipped, imported, and distributed to consumers around the world and ensures that warranty products are promptly attended to, and end of life products are disposed of.
• The Operations team is comprised of innovative, solutions oriented people that work closely with Sun King’s global and regional Research and Procurement, Sales, Finance, and Marketing teams to make sure hundreds of thousands of Sun King products reach last-mile consumers each month.

About the Role

• The FAE performs in-depth FA and Verification at the levels of Products usage, Mechanical, Printed Circuit Board Assembly (PCBA), Component with the technical guidance from R&P team (China).
• This position requires good assessment  skills to identify and attribute failures to the DESIGN, COMPONENT or PROCESS levels as well as good communication skills to provide feedback to both internal and external Quality teams regarding all failures.
• The FAE will be also required to provide technical assistance for all levels of FA, including Home system installation, installation procedure established, local Failure Troubleshooting by the Technicians from the after sales team.

What You Would Be Expected To Do

• Perform Product and Electronic component failure assessment using appropriate tools and methods.
• Regular field visit to collect / investigate / verify / resolve customer’s complaints. 
• Regularly maintain West-Africa troubleshooting result done by other teams (after sales team).
• Assist in the critical quality risk product control, deploy immediate actions locally for mitigating the risk.
• Coordinate and work with the service team for a continuous improvement troubleshooting process. 
• Give guidance (Qualification & Failure assessment) to the partner once claim occurs. 
• Provide training and guidance to ensure continuous improvement of the team's technical capabilities and knowledge. 

Requirments
You might be a strong candidate if you have:

• Bachelor's Degree or above, major in Engineering or equivalent applicable experience. 
• Good Assessment and problem-solving skills with a focus on failure assessment.
• Failure assessment experience in lithium ion battery, solar panel, LED, and PCBA.
• Experience in electronic component failure assessment, familiarity with common electronic component failure modes and assessment methods.
• Excellent communication and teamwork skills, able to work with multiple teams and coordinate work effectively.
• At least 2 years’ experience in customer quality or service.
• Proven track record of delivering excellent results in past experiences
• Familiar with the assessment skill, 5W, 8D, fishbone
• Familiar with the common electronic equipment, e.g: multimeter, AC/DC power supply, oscilloscope.
• Positive and proactive can-do attitude. Willing to be hands-on. Good presentation and communication skills and able to work cross-functionally. 
• Be willing to visit field / customer regularly.

What Sun King Offers

• Professional growth in a dynamic, rapidly expanding, high-social-impact industry
• An open-minded, collaborative culture made up of enthusiastic colleagues who are driven by the challenge of innovation towards profound impact on people and the planet.
• A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
• Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Sun Center for Leadership.

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The Team You Would Join

• Sun King's partnership and business development team covering our partnerships business in West and Central Africa has been growing consistently over the last 5 years at remarkable scale with a large partner base of over 300 partners. 

About the Role

• The Sales Executive will work closely with the Commercial team (Partnership Sales) to serve existing and potential Microfinance Institution partners by providing product and service information, supporting trade activations while resolving product issues effectively.

What You Would Be Expected To Do

• Drive sales across consumer sales channels in the assigned territory.
• Branch level inventory management
• Receiving client queries and resolving consumer and channel queries with stipulated guidelines and timelines.
• Ensuring sales are closed out during trade activations and marketing campaigns as per set plans.
• Planning and conducting product and sales trainings to partner staff.
• Fulfilling within reasonable time aftersales and warranty requirements.
• Consolidating reports on companies selling similar products, routes travelled, branches visited and activated, sales and stock position etc.
• Performing any other duties that may be assigned.

Requirements
You might be a strong candidate if you:

• Have HND/B.Sc. in a Business Administration / Sales and Marketing.
• Have at least one year sales experience in service/ FMCG or Renewable Energy industry.
• Are Proficient in MS Excel, MS Word, and MS PowerPoint
• Strong customer focus and keen to deliver high standards of service.
• Are ready to travel 75% of the time.
• Have excellent people skills.
• Have good communication skills with fluency in both written and spoken English and spoken local language corresponding to the allocated area.
• Are results oriented and able to prioritize measurable goals.
• Possess an Android phone

What Sun King Offers

• Professional growth in a dynamic, rapidly expanding, high-social-impact industry
• An open-minded, collaborative culture made up of enthusiastic colleagues who are driven by the challenge of innovation towards profound impact on people and the planet.
• A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
• Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Sun Center for Leadership.

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The Team You would join

• Sun King Learning delivery team consist of highly skilled, passionate and devoted professionals, who are in charge of the transfer of products and services knowledge, processes, soft skills, systems and applications and the promotion of professional attitudes amongst Field and Office Based staff, in order to facilitate learning and development for immediate and future business growth.

About the Role

• We are seeking skilled and experienced people to join our team. As the Zonal Training Manager you will manage project implementation and drive impactful field training in Sun King.
• You will also oversee training programs on a zonal level. The Zonal training manager will work with field teams, Training manager and other stakeholders to realize practical training solutions for optimized business performance.

What You Would Be Expected To Do
Supervise and or deliver training sessions in the field:

• Attendance of classroom training sessions for major initiatives e.g. new roll outs and pilots as per the KPI and schedule.

Coordinate Field Audits:

• Work with the Country Training Manager to drive field audits on knowledge retention and application of training programs on agents.

Audit onboarding agent process:

• Work with ABMs on the agent recruitment process, improve agent activity, completion of phase 1 and 2 of the phased learning approach and keep attrition levels MoM in their regions at a maximum of 1%. Audit all new initiatives, pilots and roll outs

Litmos Hygiene:

• Ensure 90% data hygiene on litmos, raise any red flag issues on user data directly with the Country Training Manager. Ensure all activations and deactivations are closed within 24 hours from escalation.

Develop Field Training Programs:

• Work with the Country Training Manager and relevant stakeholders to design, develop, and update agent training content and programs tailored to the specific needs of Energy Officers.
• Identify and update key skills and proficiencies for agents required for success in the field.
• Fast track learning to achieve %age completion metrics in 10 days.

Supervise the implementation of field onboarding and policy training:

• Work with HR team, oversee the onboarding of ABMs through the 90 Day program and provide feedback reports. Steer refresher training with field teams.

Culture Ambassador & Policy:

• Drive adherence and cascade the policies.

Regional Mentor Onboarding and Supervising:

• Practical Field onboarding and shadowing for new Regional mentors.
• Observe Regional Mentor field training activities in relation to Field Staff and Energy officers. Ensure Regional Mentors work with sales managers and team managers to ascertain and report on the most suitable training locations and schedules based on regions, areas and clusters as well as Energy Officer availability.
• Provide guidance and coaching to Regional Mentors on effective training techniques, product demonstrations, and resolving field issues. Improve Regional Mentor KPIs. Ensure Litmos course adoption and completion maintain consistency of 80% Litmos engaged users and Litmos users MoM in their regions, accelerate learning  team effectiveness and maintain performance standard.

Evaluate EB Performance:

• Observe and assess Energy officer and Field Staff performance after field training activities, identifying strengths, areas for improvement, and development needs.
• Provide constructive feedback and recommendations to enhance Field Staff and Energy Officer skills and overall performance. 

Work with Sales Team:

• Market company training opportunities to Field Staff and provide information on benefits to encourage participation.
• Work closely with Zonal Business Managers to align field training activities with overall sales training goals and strategies.
• Work closely with Zonal Credit Managers to align field training activities with overall collections goals and strategies.
• Communicate and work with Zonal Managers to ensure a seamless integration of field training initiatives with sales and collections initiatives.

Documentation and Reporting:

• Maintain accurate records of field training activities, attendance, and training outcomes on launches and pilots for the Country Training Managers.
• Prepare regular reports on training progress, key findings, and recommendations for improvement on ongoing training and development efforts.

Stay Updated on Industry Trends:

• Stay informed about the solar industry, market trends, and changes in technology to ensure the field training programs remain relevant and aligned with industry developments.

Requirements
You might be a strong candidate if you have:

• Proven experience in sales and collections training, preferably in the solar energy or paygo industry.
• Strong knowledge of sales and collections techniques and customer engagement
• Excellent communication and presentation skills.
• Ability to provide constructive feedback and coaching to improve sales and collections performance.
• Proficiency in communicating and coordinating field training activities.
• Familiarity with CRM systems and sales tools and data related tools.
• Flexibility to travel 50% of the time to various locations for field training sessions and assessments.
• Bachelor's Degree in a relevant field is preferred
• Past experience in managing teams will be an added advantage.

What Sun King Offers

• Professional growth in a dynamic, rapidly expanding, high-social-impact industry
• An open-minded, collaborative culture made up of enthusiastic colleagues who are driven by the challenge of innovation towards profound impact on people and the planet.
• A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
• Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Sun Center for Leadership.