Latest Jobs at Mkobo Microfinance Bank Limited

Location: Yaba, Lagos

Job Role

• Lead a high-caliber team of software engineers to build and maintain our products/solutions.
• Ensure your team consistently makes and meets commitments to deliver value and actively remove roadblocks for your team.
• Motivate and focus your team to deliver the most important work while keeping them aligned with the overall direction of the company.
• Iterate rapidly on features, tooling, and processes as we launch the first versions of new products.
• Debug production issues across all our products and services at multiple levels of the stack and ensure any issues are promptly resolved within agreed SLA’s.
• Ensure that technical decisions support Mkobo’s quality, performance, scalability, reliability, availability, and security goals.
• Working cross-functionally to identify system requirements, designing the architecture, and develop components supporting Mkobo’s application features.
• Responsible for directing the Engineering team in the design, development, coding, testing, and debugging of applications to meet business and performance-related goals.
• Work closely with the Product management to ensure that products are delivered to specifications and set milestones are achieved.
• Review/implement software development processes and optimize wherever necessary to enable us to model the best practices for software development and ensure the adoption of these processes by the team.

Qualification and Experience

• Ideally University Degree in Information Technology, Computer Science, Software Engineering or a related subject otherwise demonstratable equivalent experience
• 6+ years’ software engineering experience ideally across organizations, industries, and technology stacks.
• 2+ years hands-on technical leadership and people management experience
• Experience building backend RESTful APIs
• Proven ability to drive large scale projects with a deep understanding of Agile SDLC, high collaboration, and leadership
• Experience in recruiting a high-performance team, providing mentorship and helping others to reach their full potential.

Knowledge:

• Comfortable with a variety of languages such as Java, Nodejs/Express, GO, Ruby, React as well as MongoDB, SQL, and Postgres databases etc.
• Deep knowledge of the cloud infrastructure (Heroku, AWS, Digital Ocean etc.) microservices, and development of APIs
• Demonstratable track record of success in developing and implementing a comprehensive technology strategy that is aligned with and supports the current and future business goals of the company.
• Strong Engineering background with previous hands-on development and deployment of production-level code.
• Possess a broad understanding of how software fits into the overall system.
• Well-versed in Software Architecture and Design - You should be able to spot flaws in the existing architecture and design. You would help us refactor and re-architecture the code for easier and faster development.
• Experienced with cloud-native application, deployment & development.
• Continuous deployment & integration

go to method of application »

Location: Yaba, Lagos

Job Description

• Mkobo is currently pivoting to a full-service digital bank/Neobank by launching mkobobank.com.
• Our goal is to help hard-working people grow their wealth by making it easy for them to Earn, Save, Spend and Invest their hard-earned money.
• To this end, we are recruiting an Operations Associate who shall have the responsibility to oversee the day-to-day business operations for the business.
• The ideal candidate will have had some hands-on experience working within a Commercial or Microfinance or Fintech within the Operations team.
• This role will assist in the setup/implementation of banking operations and the policies required to support the launch of a new challenger/Neobank and also providing solutions that drive both customer and business value.
• Ensure all operations team functions are carried out in accordance with laid down procedures & policies in the manuals and SOPs.
• Ensure that all customer support requests are assigned and attended to within the SLA
• Provide prompt, error-free and quality customer service.
• Respond to customer enquiries promptly through all channels
• Processing of savings, Fixed deposit, and other customer applications/requests
• Manage customer complaints through an effective customer complaints resolutions process.
• Develop strategies to minimize customer complaints and suggest ways of managing the perception of the Company.
• Providing business and operational support to all departments
• Define, measure, monitor, and report on operations KPI and metrics on a weekly and monthly basis
• Liaise with 3rd party IT vendors for the support and maintenance of systems.
• Any other corporate administrative duties may be required from time to time.

Qualifications / Skills Required

• Interested candidates should possess a Master's Degree with 2 - 4 years of work experience.
• Understanding of operational control methodologies in Microfinance banks.
• Excellent skills in impact analysis and measurement.
• Proficient English skills in writing and speaking.
• Excellent critical thinking and solution-oriented, self-starter results-oriented person.
• Strong planning, organizational and time management abilities
• High-level influencing and interpersonal skills
• Relationship building, negotiation, problem-solving and troubleshooting.