Job Openings at MTN Nigeria

Job Identification: 7661

Mission

• Lead project technical team to deliver Consumer and enterprise solutions to meet MTNN business requirements and needs. Working with the Engineering and delivery teams to design & Integrate IT/IS Solutions in adherence to architecture and design specifications.

Description

• Develop designs that support the functional requirements business application projects and include the conceptual, high-level, and detailed design specifications for build, implementation, and support of these business solution
• Code applications in accordance with good security coding practices to ensure the application is free of most common coding vulnerabilities.
• Create and execute/coordinate technical test plans for application change, new deployment, and upgrades.
• Participate in transitions of the application or technical architecture components to the testers.
• Fix any defects and performance problems discovered in testing.
• Effectively work with other dependent teams such as Vendors, Service Management, Security team, Operations teams, and Architecture & Engineering teams.
• Effective access controls to supported systems.
• Broad knowledge of the business processes within the Telecommunications sector.
• Specialized knowledge of IT support procedures, application construction, hardware technologies, systems integration, and development techniques.
• Software Delivery Methodologies especially Waterfall & Scrum

Requirements
Education:

• First Degree in Computer Science, Information Technology, or related fields
• Fluent in English

Experience:
3-7 years’ experience which includes:

• Minimum of 3 years’ experience in an area of specialization; with experience in supervising others
• Experience working in a medium organization.

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Description:

• Map trends and provide reports on various medical schemes 
• Support quality assurance of health care providers 
• Support case management – maintain trackers for proactive intervention, reporting and cost management
• Enforce claims management SLAs and manage relationship with vendors
• Implement innovative ideas on bill management and guide management/educate staff on measures that will reverse negative trends   
• Support prompt resolution of staff issues 
• Support International evacuation of employees and dependants when applicable 
• Provide pre-travel support for employees on international assignment 
• Support implementation of pre-employment within company approved timelines. 
• Implement Expatriate management health care services
• Support sick leave tracking, investigation and reporting
• Support chronic sick leave implementation and monitoring and lost time monitoring
• Support management of MTNN work-site clinic
• Contribute to the monthly employee services operational report.
• Prepare monthly bills for management approval – vet, analyse, compile monthly bills in approved format  

Education:

• Registered Nurse/BSc Nursing
• Fluent in English

Experience:

3 – 7 years of work experience from a reputable organisation

• Experience in claims management 
• At least Intermediate proficiency in the use of Microsoft Office suite i.e. Word, Excel, PowerPoint etc.

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Description:

• Develop and implement data protection and ethics management frameworks, strategies, policies, and governance structures across the organisation.
• Oversee annual data privacy compliance audits and ensure timely regulatory filings and reporting obligations.
• Develop and maintain privacy notices, cookie notices, and other compliance documentation across products, websites, and data processing touchpoints.
• Conduct Data Protection Impact Assessments (DPIAs), privacy risk assessments, and ethics risk assessments, and monitor remediation actions.
• Establish and maintain Records of Processing Activities (RoPA), privacy registers, and ethics governance documentation.
• Review information security controls, assessments, and testing activities from a privacy and regulatory compliance perspective.
• Prepare privacy, ethics, compliance, and assurance reports, dashboards, and metrics for Management, Governance Committees, the Board, and Group stakeholders.
• Coordinate ethics and privacy awareness programmes to strengthen regulatory compliance, ethical conduct, and organisational culture.
• Manage the whistleblowing programme and support the objective, confidential, and timely investigation and resolution of ethics-related concerns.
• Monitor ethics and compliance trends, emerging risks, and case outcomes, and recommend appropriate mitigation measures.
• Manage conflict-of-interest disclosure processes and other ethics governance requirements.
• Promote a strong speak-up culture, ethical decision-making, accountability, and protection against retaliation.
• Review and update ethics, privacy, and compliance policies, standards, and procedures to ensure alignment with regulatory requirements and leading practices.
• Embed Privacy by Design and Default principles into products, services, and customer-facing processes.
• Develop and maintain policies, procedures, and controls that safeguard customer information throughout its lifecycle.
• Conduct Data Protection Impact Assessments (DPIAs) and privacy risk assessments to identify and mitigate risks to customer data.
• Establish and manage processes for handling data subject rights requests, including access, correction, erasure, restriction, and portability.
• Serve as a trusted advisor on data privacy regulatory requirements, and industry best practices.
• Engage with regulators, business units, vendors, suppliers, and strategic partners on privacy and ethics matters.
• Support the integration of privacy and ethics requirements into business initiatives, products, services, and strategic decision-making.
• Coordinate regulatory registrations, filings, and compliance submissions with relevant data protection authorities.

Education:

• First degree in any related field 
• Data Protection certification (e.g., CIPP, CIPT).
• Ethics Officer Certification will be an added advantage
• Fluent in English

Experience:

6 - 13 years’ experience which includes:

• At least 3 Years of experience in data protection, privacy, or related field
• Proven experience in leading data protection programs and managing data breaches
• Experience working with senior management 
• Experience working with cross-functional teams and stakeholders
• Experience in change management initiatives, and privacy implementation
• Familiarity with data protection technical controls
• In depth experience and understanding of the Nigerian telecommunications industry and regulatory framework 
• Effective stakeholder relationship management experience in a telecom’s regulatory environment
• Knowledge and experience of best practice ethics and governance frameworks, methodologies and emerging practice, risk assessments in the context of the Nigerian and global telecommunications industry.  
• Experience in policy governance and development of ethics related programs
• Strong and effective business communication (verbal and writing skills)

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Description:

• Confirm  that  sub dealers and dealer branches are contacted and stock receipt/movement verified. 
• Provide informal training in shops on products, services and promotions being run by marketing, channel or region and on-the-spot training/coaching of all visited outlets in territory (100% of all visited outlets in call cycle)
• Manage events and promos, generate sub-dealer promo specifications and perform post-promo evaluation
• Provide weekly/monthly sales activity report and market intelligence report to field service engineers
• Monitor and report back on network quality and other sales impacting indices in territory covered
• Ensure call cycle time of 8 - 10 visits a day per territory or as business requires
• Identify, classify and support all players in channels of distribution and ensure  weekly/monthly database update
• Ensure MTN product availability in channel is >95% at all times and provide weekly product availability report of all visited outlets during call cycles
• Direct all channel participants to MTN identified growth area within your territory
• Establish consistent channel standards including branding as per channel recommendation.
• Increase brand awareness – Signage, POS distribution and target 65% visibility in the channel of distribution (Trade marketing team will measure)
• Support all identified outlets with 100% merchandizing as appropriate and defined.
• Build relationship between lower and upper levels (i.e. authorized distributors and sub dealers), support trade partners and Sub dealers and link subs, retailers etc. to Trade Partners and help nurture the relationship
• Resolve all issues/queries with regards to activations, products and promotions
• Gather market information and provide feedback to management.

Education:

• First degree Preferably social sciences
• Fluent in English 

Experience:

1–3 years’ experience in an area of specialization, with experience working with others

• Experience working in a medium organization
• Sales and Marketing experience in a fast-moving consumer goods environment