Jobs at Raeanna Limited

Department: Technical
Division: NOC
Unit: Network Operations
Grade Level: NA
Reports to: Manager, Network Operations
Supervises: Nil

Roles and Responsibilities

• Escalation and management of network faults.
• Supporting and following up on the execution of Work Orders and Change Requests.
• Providing technical support to the field teams.
• 24x7 Monitoring, Supervision and Reporting.
• Liaising with Customer Teams to resolve Network Outages
• Liaising with equipment vendors and other service providers regarding outages on leased and interconnect lines.
• Assists in providing reports for service outages and recommended follow up actions.
• Review Trouble Ticket reports against Service Level Agreements and recommend follow up actions.
• Support in providing Major Service outage investigations and follow up
• Assist in the coordination and control of all the Trouble Tickets raised in the network.

Education And Experience

• First degree or equivalent in Electrical Engineering
• Two(2) years post NYSC relevant experience

Required Capabilities
Knowledge:

• Control Network Technologies
• Radio Access Technologies
• BSS Network sub-system

Skills:

• Problem Solving & Communication

Behaviour:

• Integrity
• Teamwork & Customer Focus

Internal Relationships

• Technical team

External Relationships

• Vendors – OEMs & Managed Services Teams
• Customer

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Department: Technical
Division: Field Support
Unit: Field Operations
Grade Level: NA
Reports to: Manager, Field Operations
Supervises: Nil

Roles and Responsibilities

• Install, Operate and Maintain Radio, Transmission and power element to achieve network availability targets
• Track and new change implementation , faults escalation, fault resolution and ensure TTs are accurately closed within MTTR
• Conduct acceptance of new site, MW, VSATs and power installations according to scope and BoQ. within assigned cluster
• Maintain accurate sites database within assign cluster (with detail information)
• Monitor vendor to execute monthly routine and corrective maintenance schedule for all active and passive elements on site
• Conduct monthly sites supervision, spot check, external alarm simulations and cheek mate vendor team activity to enhance Quality of Service and improve customer experience effectively ensure non-functional alarms are corrected before next visit
• Follow up with both active and passive vendors to ensure re-occurrence outages are cleared within assigned cluster
• Liaise with Government/Local agencies. to resolve environmental, regulatory, states, local government, landlord and community issues within 48 hours and follow up for permanent solution
• Follow up for timely replacement of faulty components on base stations, Transmission and Power equipment, weekly link assessment/alignment for MW & VSAT links with deviated RSL as well as replacement of faulty components to reduce MTTR
• Supervise timely Capex replacement for sites
• Perform other duties as assigned by the Manager, Field Operations

Education and Experience

• First degree or equivalent in Electrical, Electronics or similar Engineering
• Two(2) years post NYSC relevant experience

Required Capabilities
Knowledge:

• Control Network Technologies
• Radio Access Technologies
• BSS Network sub-system

Skills:

• Problem Solving & Communication

Behavior:

• Integrity
• Team Work & Customer Focus

Internal Relationships:

• Technical team

External Relationships

• Vendors