Engineer, Network Operations Centre at Raeanna Nigeria Limited

Department: Technical
Division: NOC
Unit: Network Operations
Grade Level: NA
Reports to: Manager, Network Operations
Supervises: Nil

Roles and Responsibilities

• Escalation and management of network faults.
• Supporting and following up on the execution of Work Orders and Change Requests.
• Providing technical support to the field teams.
• 24x7 Monitoring, Supervision and Reporting.
• Liaising with Customer Teams to resolve Network Outages
• Liaising with equipment vendors and other service providers regarding outages on leased and interconnect lines.
• Assists in providing reports for service outages and recommended follow up actions.
• Review Trouble Ticket reports against Service Level Agreements and recommend follow up actions.
• Support in providing Major Service outage investigations and follow up
• Assist in the coordination and control of all the Trouble Tickets raised in the network.

Education And Experience

• First degree or equivalent in Electrical Engineering
• Two(2) years post NYSC relevant experience

Required Capabilities
Knowledge:

• Control Network Technologies
• Radio Access Technologies
• BSS Network sub-system

Skills:

• Problem Solving & Communication

Behaviour:

• Integrity
• Teamwork & Customer Focus

Internal Relationships

• Technical team

External Relationships

• Vendors – OEMs & Managed Services Teams
• Customer