Job Roles at Infinion Technologies

About The Role

• The CRM Consultant will be effective in determining practical solutions for both business and technical processes. The individual should have a proven track record of delivering high-quality projects that result in high customer satisfaction. The individual will work closely with resources at all levels. A successful consultant in this position will demonstrate strong relationships with internal clients in gathering business requirements, assessing business needs, and providing and implementing creative and effective solutions that conform to emerging technology standards. The consultant should be detail-oriented, able to multi-task, extremely organized, and able to prioritize multiple demands in a very fast-paced environment. We are looking for a self-motivated individual who has a passion for helping organizations solve complex business problems leveraging technology solutions.

Key Responsibilities

• Consult: Consulting, covering all aspects including presales and sales, product demonstrations, and implementation of primarily Dynamics 365 CRM applications.
• Writes specifications for customizations, data migration, and system integrations.
• Configure and customize the CRM system based on design specifications.
• Develop test plans and scripts.
• Conduct system and end-to-end testing of the application.
• Responsible for coding, unit testing, and creating supporting documentation for Dynamics 365 CRM Solutions.
• Collaboration: Liaise with sales and presales teams to prepare proposals, champion client presentations, and support business development and the sale of professional services when necessary.
• Liaise with prospects/clients to understand business requirements.
• Documentation: Documenting as-is and to-be within accurate and detailed scoping documents.
• Champion Engagement: Champion requirements gathering sessions, develop design specification documents and perform tasks such as configuration, testing, data manipulation, and documentation.
• Champion design review sessions with the customer to demonstrate completed work and gather adjustments and changes.
• Champion the Installation, setup, and configuration of Dynamics 365 CRM solutions.
• Champion data migration from external systems into Dynamics 365 CRM.
• Champion the migration from a legacy system to a newer version.
• Champion configurations within Dynamics 365 CE and/or Power Platform OOTB-functionality to implement business logic and automate business processes.
• Champion delivery of product training in a classroom or on-site setting.
• Advise: Advises customers on best practices for CRM processes, user interface, and architecture.
• Advise on complex Dynamics CRM business cases, propose, and implement comprehensive solutions based on CRM, 3rd parties, and customizations.
• Creates the functional and technical specifications documentation for the project.
• Provide Dynamics SME expertise to clients and mentor team members.
• Demonstrate expertise in Industry areas of focus and contribute to the development of Industry Solutions.
• Support: Support UAT with business users, capturing and reporting defects to the project to enable review, required remediation, and re-test.
• Maintain professional quality service. Earn the respect of our clients through demonstration of adaptability, commitment, resourcefulness, and proactive communications.
• Maintain best practices throughout Dynamics 365 projects.
• Keep abreast of new technologies and be aware of industry standards, best practices, and trends.

Required Skills And Qualifications

• Educational Background: Bachelor's Degree or equivalent.
• Certification: Microsoft Certifications on related platforms and products.
• Experience: Experience implementing Microsoft Dynamics CRM, and/or other CRM applications.
• Experience with Microsoft Dynamics 365, Microsoft Office 365, Microsoft Power Platform, Microsoft Azure, Visual Studio, .NET Core, JavaScript, C#.
• Previous work experience with small/mid/enterprise companies and comfortable talking with clients at all levels within an organization.
• Knowledge of current business processes, issues, and technology related to the operation of sales, marketing, and service departments within an organization as well as programming knowledge and experience.

General Requirements

• Communication Skills: Proficient in presenting to both large and small audiences with confidence. Excellent at interpersonal interactions and effectively conveying information, both in presentations and through written and verbal communication. Adept at explaining technical concepts clearly and concisely to both technical and non-technical audiences.
• Attention to Details: Meticulous attention to detail and accuracy.
• Teamwork and Independence: Capable of working both independently and collaboratively in a fast-paced, high-pressure, and time-sensitive environment.
• Problem Solving: Strong problem-solving, critical thinking, and analytics skills with a proactive approach to challenges.
• Professionalism: Always maintain a professional demeanor.
• Client Collaboration: Work effectively with clients to deliver high-quality results.
• Project Management: Manage multiple projects simultaneously, meeting tight deadlines in a dynamic environment.
• Self-motivation: Proactive and self-starting.
• Up-to-date knowledge: Stay informed about the latest tech, creative, and Industry trends. Programming knowledge and experience.
• Deadline-Oriented: Commitment to meeting project deadlines.

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About The Role

• Responsible for producing and driving analysis to answer complex business questions. You will build scalable insights and solutions, leverage data to identify service and process opportunities, measure impact, and collaborate with cross-functional stakeholders. You will also directly support INFINIONs business leaders to help us understand customer behavior across all our operations.

Key Responsibilities

• Provide thought leadership to key business stakeholders, translating data into actionable insights using appropriate analytical solutions.
• Support business performance in-depth searches to identify and seize opportunities for growth and efficiency, contributing to the strategic direction of the business.
• Understand business performance as well as answer product and business questions to drive product and marketing actions.
• Conduct repeatable and ad-hoc analyses to measure and interpret business trends and inform business partner decisions.
• Apply expertise in quantitative analysis and data visualization to see beyond the numbers and pull insights to help identify trends and opportunities to drive growth of our business, and measure impact.
• Interface with INFINION business leaders to gather and present data.
• Enable effective decision-making by retrieving and aggregating data from multiple sources and compiling it into a digestible and actionable format.
• Analyse and solve business problems with a focus on understanding root causes and driving forward-looking opportunities.
• Designing new metrics and enhancing existing metrics to support the future state of business processes and ensure sustainability.
• Communicating complex analysis and insights to stakeholders and business leaders, both verbally and in writing.
• Partner with all business leaders to solve problems at scale.
• Uncover customer usage insights and drive those insights into actions with our team.
• Be a thought leader for data-informed initiatives and contribute overall to the team's direction.
• Conduct in-depth investigations leveraging large and complex data sets.
• Design, develop, and establish KPIs to provide strategic insights to drive growth and performance and any other tasks assigned.
• Communicate complex insights to stakeholders, both verbally and in writing.

Required Skills And Qualifications

• Educational Background: Bachelor's degree in a numerate field (e.g., Economics, Statistics, Computer Science, Mathematics, Physics, Engineering), or equivalent practical experience.
• Experience: Minimum of 4 years of work experience in business analysis within the tech sector.
• Strong understanding of business decisions on various internal/ external stakeholders.

Key Competence and Behavioural Expectations

• Self-starter, experience initiating and driving projects with minimal oversight and guidance.
• Passionate about data and Advanced experience with data reporting tools.
• Experience defining requirements and using data and metrics to draw business insights.
• Ability to synthesize data into useful formats and bring actionable insights through effective communication.
• Ability to handle multiple projects simultaneously and to tight timelines in a high-paced and dynamic environment.
• Proven problem-solving and project management skills.
• Communication experience in articulating issues to both technical and non-technical audiences.
• Ability to deal with ambiguity and competing objectives in a fast-paced environment.
• Demonstrated experience in preparing and executing presentations of technical and business-level data.

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Responsibilities

• As a Customer Success Account Manager, you are the primary customer-facing role responsible for customer success by managing program deliveries and strong customer relationships.
• Our priority is the customers' successful adoption and productive use of Microsoft cloud technologies.
• You are front and center with our customers supporting their digital journey and empowering them to achieve more!

Responsibilities

• Fulfill Support contract obligations by driving quality planning and delivery of Support services to realize customer business outcomes and overall experience with Microsoft solutions.
• Partner with your customer and Account Team to prioritize and plan customer engagements and programs across Cloud and on-premises workloads.
• Define outcomes to improve the prioritized workloads' health, performance, and business capabilities to drive customer value realization.
• Orchestration, customer sponsor management, and stakeholder communication of prioritized engagements and programs.
• Track, escalate and plan to remediate technical blockers and provide engineering feedback to further our product and solutions as appropriate.
• We are always learning. Insatiably curious. We lean into uncertainty, take risks, and learn quickly from our mistakes. We build on each other's ideas because we are better together.
• We admire what humans dare to achieve and motivate each other every day to empower others to achieve more through technology and innovation. Together we make a difference.

Qualifications

• Bachelor's Degree or equivalent work experience.

Experience: 2-3 years of success in engagement management and program management is essential. Prior work experience in a Program Manager position focused on Cloud and software/services solutions preferred.

• Leadership: This role requires effective communication and collaboration skills and displays executive presence and confidence in varying levels of customer situations. The CSAM must show leadership in collaborating with multiple teams and critical stakeholders who may deliver complex customer success solutions.
• Program Management: The ability to manage multiple tasks, prioritize activities, and determine outcomes is essential. Also, the capability to drive both customer and Microsoft activity is critical to achieving results.
• Collaboration and Communication: A proven history of driving decisions collaboratively, resolving conflicts, and ensuring follow-through with verbal and written communication. Good presentation skills with various levels of management (Senior Executives and IT management).
• Technical: Knowledge of/Experience with Cloud and hybrid infrastructures, and migrations preferred. Knowledge of market trends and competitive insights preferred. Understanding of partner ecosystems and the ability to utilize partner solutions to solve customer needs.
• Relationship Building: A proven history of building relationships with senior customer executives in Commercial accounts. Experience in managing various stakeholder relationships to get a consensus on solutions/engagements is essential.
• Awareness of all Microsoft solutions with a focus on Cloud, mobile, web application development, cloud-native application architecture is desirable, however a passion for technology is a requirement.

What We Offer

• Competitive Salary: Market-related compensation package.
• Professional Growth: Opportunities for professional development and career advancement.
• Innovative Environment: Work in a forward-thinking company that values creativity and innovation.
• Collaborative Team: Be part of a supportive and collaborative team that values your contributions.

General Requirements

• Communication: Clear and effective communication skills.
• Attention to Detail: Meticulous attention to detail and accuracy.
• Team Player: Strong team collaboration skills.
• Up-to-Date Knowledge: Stay informed about the latest workplace technology trends and best practices, including AI and Copilot advancements.
• Deadline-Oriented: Commitment to meeting project deadlines.

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About The Role

• As a Cloud Infrastructure Engineer, you would handle complex infrastructure issues and challenges, apply automation, and help both the team and the clients further in their cloud journey
• You must have a strong knowledge of engineering your way around Microsoft Azure and on-premises environments.

Key Responsibilities

• Identify: Identify the organizational impact (for example, on skills, processes, structures, and culture) and financial impact.
• Identify, integrate, monitor, and improve security controls by understanding business processes and requirements.
• Design: Assist in design and implementation of enterprise solutions.
• Evaluate, test, develop, and implement complex technical solutions.
• Response: Develop and implement procedures and documentation for ensuring ongoing operations and proactive maintenance of the environment consistent with industry standards.
• Facilitate the evaluation and selection of software technology and product standards.
• Provide leadership on all design and standards issues including analysis, development, and implementations.
• Perform advanced troubleshooting of complex issues.
• Documentation: Responsible for the thorough documentation of implementations, via technical documentation and running books.
• Feedback: Responsible for input and providing feedback on cloud architectures.

Required Skills And Qualifications

• Educational Background: A minimum of a BS in Computer Science, Engineering or a related field.
• Experience: 3+ years' experience as a cloud administrator.