Jobs at EHA Clinics

• The Driver is responsible for operating EHA Clinics’ motor vehicles. S/he is responsible for safely and responsibly performing all official travel using official vehicles, regularly servicing and looking after official vehicles while taking account of all available information on road conditions, accessible routes and locations. S/he would run official errands and assist with other office assignments.

Duties And Responsibilities 

PURPOSE

• Ensure compliance with company regulations and established internal policies and guidelines.
• Transport employees and other individuals as directed in a safe and responsible manner.
• Shuttle transportation for campaigns, driving patients in an ambulance, projects, airports, and distribution runs.

ENGAGEMENT

• Report all safety, security, and driving incidents to the supervisor immediately, where possible. Present a professional demeanor at all times and approach others in a tactful manner.
• Maintain a professional and friendly approach to management, supervisors, and colleagues.
• Greets individuals warmly.

DELIVERY

• Maintain schedules of pick-up and drop-off assignments. Ensure that all relevant notification procedures are followed during absence from work. Frequently travel between company worksites.
• Ensure vehicles are in a proper and safe condition prior to use. Reports any damages or mechanical malfunctions and provides recommendations for repairs. Keep assigned vehicles clean, free from damage, and in acceptable condition consistently.
• Ensure routine check-up of vehicles and comply with relevant laws and company policies regarding the use of mobile phones, smoking in company vehicles, and/or the use of prohibited equipment whilst on duty.

Targeted Specialized Knowledge  

• Proficiency in (specify) essential to understanding written and spoken instruction.
• Knowledge of basic automobile repair and maintenance;
• Some prior experience as a Chauffer, good knowledge of local streets and primary destinations;
• Completion of Secondary School; Certificates/Licenses for vehicle operation

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Duties and Responsibilities
Job Purpose:

• Provide technical support to clinic staff and projects. Maintain confidentiality of collected information. Alert supervisor to any special concerns of members/users.
• Respond to telephone calls, emails, and personnel requests for technical support. Record customer data on Odoo. Log appointments and raise tickets on Odoo as required. Collect caller records and family member contact information.  

Engagement:

• Practice proper handover with incoming operators before logging off after shift.
• Respond to telephone calls, emails, and personnel requests for technical support. Ensure calls are picked up and maintain average talk time. Other duties as required to ensure customer satisfaction.                      

Delivery:

• Document, track, and monitor problems to ensure timely resolution.
• Relies on instructions and pre-established guidelines to perform job functions.

​Requirements
Targeted Specialized Knowledge:

• B.Sc. / HND qualification in relevant course from a reputable institution 
• 2-3 years' experience of relevant customer service experience 
• Knowledge of commonly-used concepts, practices, and procedures within a help desk setup

Key Areas of Note:

• Keep up to date with relevant medical research, technology, and evidence-based medical practice by attending continuing education courses and professional meetings, reading journals, etc.
• Research unusual symptoms and treatment options, through consultation with physicians and other medical specialists.

Key Skills and Attributes:

• Hold Computer literacy
• Excellent Communication and Customer Service
• Caring, Compassionate, Dedicated and Professional
• Working Under Pressure
• Humane, Empathetic and Supportive Bedside Manner
• Leadership and Teamwork
• Problem solving and Initiative
• Time Management and Organization
• Attention to Detail.