Jobs at Elsadave

Responsibilities 
As the Divisional Head, you will be responsible for:

• Direct all operational aspects including distribution operations, customer service, human resources, administration and sales in allocated Bracnhes.
• Assess local market conditions and identify current and prospective sales opportunities in allocated braches
• Develop forecasts, financial objectives and business plans forallocated braches
• Meet goals and metrics
• Manage budget and allocate funds appropriately acorss allocated braches
• Bring out the best of branches'personnel by providing training, coaching, development and motivation
• Locate areas of improvement and propose corrective actions that meet challenges and leverage growth opportunities
• Share knowledge with other branches and headquarters on effective practices, competitive intelligence, business opportunities and needs
• Address customer and employee satisfaction issues promptly
• Adhere to high ethical standards, and comply with all regulations/applicable laws
• Network to improve the presence and reputation of the branch and company
• Stay abreast of competing markets and provide reports on market movement and penetration

Experience

• Interested candidates should possess a Bachelor's Degree in relevant fields with 5 - 8 years work experience.
• Proven experience in a similar role within the finance industry, especially a Microfinance Bank is strongly preferred.
• Experience in developing and implementing strategic plans is required.
• Master's Degree is a plus.
• Microfinance Certification is an added advantage.

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Job Description

• Proficiency in the use of Microsoft office suite
• Installation and configuration, repair of computer hardware, software, systems, networks, printers, and scanners and monitoring and maintaining computer systems and networks
• Network administration and configuration of device management.
• Ensure all IT assets are accounted for and in good working order at all times.
• Log and monitor service requests from both internal and external Customers until resolved
• Onboarding and off-boarding Employees as requested and ensuring new staff has access to the right applications for their job.
• Provide IT support to internal staff to include hardware, software, and application support
• Maintain and ensure up to date disaster recovery plan
• Liaise with 3rd party IT vendors for the support and maintenance of systems

Requirements

• Minimum of OND / HND / Bachelor Degree in a related discipline.
• Hardware and networking experience (must be good in the repair and maintenance of computer hardware and networking)
• Proficiency in the use of the Microsoft office suite
• Minimum of 2 years experience in a similar role
• Excellent organizational and multitasking skills
• Ability to maintain a calm and polite manner in stressful situations
• Good time management skills and ability to work under pressure
• Previous IT Support and customer service experience is a plus
• Good command of written and verbal English
• Ability to understand and explain complex concepts in a clear, simple manner to customers

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Description 
The responsibilities of an Internal Control Officer in a microfinance bank are critical to ensuring the institution's compliance, risk mitigation, and operational integrity:

• Conduct regular risk assessments to identify potential risks to the bank.
• Evaluate the impact and likelihood of identified risks.
• Prioritize risks and communicate findings to relevant stakeholders.
• Review financial records, operational processes, and internal controls to ensure compliance with policies and regulations.
• Prepare comprehensive control reports detailing findings and recommendations.
• Monitor the microfinance bank's adherence to regulatory requirements, internal policies, and industry best practices.
• Keep abreast of changes in regulations to ensure timely updates to internal controls.
• Implementing laid down strategies to detect and prevent fraud within the bank.
• Investigate and report on suspicious activities, recommending corrective actions.
• Collaborate to identify opportunities for process improvement and operational efficiency.
• Implement measures to enhance internal controls while maintaining streamlined operations.
• Maintain accurate and up-to-date documentation of internal control processes and procedures.
• Ensure that relevant stakeholders have access to the latest documentation.
• Prepare regular reports for management, summarizing key control metrics, audit findings, and recommendations.
• Communicate the results of internal audits and assessments to the appropriate stakeholders.
• Collaborate with different departments to ensure that internal controls are integrated into various operational processes.
• Track the implementation of corrective actions based on audit findings.
• Ensure that identified weaknesses or deficiencies are addressed promptly.
• Assess the effectiveness of information systems and technology controls.
• Ensure that technology-related risks are identified and mitigated.