Job Openings at International Breweries

The key purpose of this role is to drive a consistent Customer service experience by ensuring superior in-trade execution of the Distribution lever while executing our competition strategy responsibly. Grow profitability by exploiting delivery mode opportunities. Ensure DPO Delivery Pillar and Good Operating Practices are adhered to.

Key outputs and responsibilities:

Enhanced Customer Service:

• Implement DPO management routines
• Operational work diagnosis (OWD) done to check compliance to all SOP's and standards
• Dedicated work area 5's inspection / audit , visual boards updated with 5's scores and gaps
• OWD's done for Quality , truck departure , truck arrival and truck delivery process at POC
• Track Customer delivery performance (CDP) reasons & action plans developed and implemented    
• Driver feedback analysis done and feedback given to drivers
• Relevant customer service training conducted for delivery team

Driver Productivity:

• Refusals tracked , analysed and action plans created and implemented
• OWD's done for Quality , truck departure , truck arrival and truck delivery process at POC
• Transport labour productivity - GOPS completed and action plans developed
• Delivery process standardized and SOP's implemented
• Plan vs actual km analysed , action plans developed and implemented

Stakeholder Engagement:

• Maintain open communication channels with CiC and Centralised Planning
• Track and adhere to SLA with stakeholders to leverage appropriate relationships

Key attributes and competencies:

• Knowledge of customer service principles
• Strives for customer service excellence
• Demonstrates reliability
• Good interpersonal skills / builds good relationships
• Ability to work under pressure
• Verbal ability and communication skills
• Excellent self-management and planning skills
• Strong achievement orientation
• Ability to adapt to change effectively
• Excellent coaching capability
• Strives for continuous improvement

Education and Experience:

• Relevant 3 year tertiary degree/diploma, preferably in Supply Chain and or Logistics
• 2 years’ experience in a customer service role within an FMCG Supply Chain and or Logistics
• Advanced proficiency in Microsoft Office
• Valid Code 08 Drivers License

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The key purpose of this role is to manage employees to efficiently execute both T1 and T2 load plans to satisfy internal and external Customer service levels.

Key outputs and responsibilities:

Enhanced people capability:

• Adherence to the health, safety and environmental standards
• Department of Labor stacking exemption inspections conducted
• Site housekeeping standards (5S) maintained and adhered to
• Appropriate personal protective equipment used as designated by site
• safety standards
• Ensure adherence to site safety standards

Load plan execution:

• Management and allocation of work as per load plans
• Allocate work to pickers to enable correct split assembly to meet the
• order lead time
• Accountable for accuracy of shipment documentation and collate into shipment packs

T1 Shipments:

• Dispatching and receipting of loads
• Sequence appropriately through statuses to Dispatch all loads in ERP
• Upload handheld devices with shipment information or print required documentation
• Cross reference driver check with ERP to ensure correct quantities of
• finished product on shipment
• Provide driver with delivery / shipment documentation
• Amend load and documentation correctly in the event of product non
• availability
• Verify that all invoices and delivery documentation are signed and fully completed upon receipt of vehicle
• Register entry to be made for all missing and unsigned invoices
• Load Summary and invoices to be collated
• Understand shipment differences and record reasons for discrepancies

T2 Shipments:

• Despatching and receipting of loads (T1)
• T1 load plan printed and reviewed per shift
• Adhere to Brewery empty container plan
• Assignment of picking and loading tasks for T1
• Management of primary distribution receipting and dispatch

Inventory Management:

• Inventory management
• Carry out daily inventory office procedure as per inventory management
• guidelines
• Communicate, investigate and resolve all stock variances
• Collate all stock office documentation and invoices as per procedure
• Maintain on-going, clear and effective communication with Inventory Controller, Checker Operators and Distribution Manager

Fleet Management:

• Driver trip sheet feedback collated and handed to Delivery Service
• Manager
• Safety critical items checked and signed off prior start of shift
• Ensure physical vehicle dispatch matches the system vehicle

VPO:

• Conversant with relevant business information, policies, processes and procedures
• Adherence to the Management Pillar requirement

Key attributes and competencies:

• Good interpersonal skills / builds good relationships
• Superior planning ability
• Good problem solving skills
• Ability to work under pressure
• Good verbal and communication skills
• Good self-management practices
• Strong achievement orientation
• Ability to adapt to and implement change effectively
• Excellent coaching capability
• Strives for continuous improvement
• Shows initiative

Education and Experience:

• University degree
• Relevant 3 year tertiary degree/diploma, preferably in Supply Chain and/or Logistics.
• At least 3 years in Warehouse and or logistics experience
• Proficient in SAP/SYSPRO and MS Office