Latest Vacancies at ipNX Nigeria Limited

Category: Outsourced

Purpose of the Job (Brief):

The Direct sales executive (DSE) is responsible for driving sales increase of all ipNX retail products (FOS) within the territory he works in. She/he must recruit new subscribers through personal engagement and follow up. The DSE must be able to develop relationships with Estate managers, facility managers and any key stakeholder. DSE’s must be able to win back churned customers and re-build broken relationships.

Responsibilities:

• Achieve set sales targets.
• Manage, maintain and grow a pipeline of qualified prospects almost completed deals.
• Work in collaboration with the team, developing good working relationships.
• Must develop good relationships with ipNX customers.
• Ensure compliance with ipNX values, policies and standards, and ensure compliance will all local statutory requirements.

Educational Qualifications & Functional Skills:

• HND Engineering / Computer Science / Marketing / Sales / related disciplines.
• Understanding of communications Network, Experience in a b2b, B2C sales environment; field sales, consistent track record of success in achieving product effectiveness and customer experience targets.
• Demonstrate a high level of organization and quality with multitasks, efficiency & priority setting.
• Good Microsoft office suite competence.
• Exemplary communication skills – both face to face and over the telephone. Ability to communicate effectively at all levels of an organization.

Work Experience:

• At least 2 years’ experience within the telecoms or FMCG space; knowledge of retail market, competitor behavior and strategy, including related product dynamics and product management.
• Must demonstrate interpersonal capabilities and leadership.

Other Requirements:

• Customer Focus.
• Tech savvy.
• Action orientation.
• Drive results.
• Cultivate Innovation.
• Ability to optimize work processes.

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CATEGORY: Outsourced 

JOB RESPONSIBILITIES:

• Can drive understanding and engagement with the customer.
• Respond to queries, customers need and rendering before and after sales service.
• Demonstrated ability to multi task.
• Escalating all issues that can’t be solved at experience center to appropriate department or Supervisor and also follow up on such cases.
• Build and maintain client relationships and internal communication flows.
• Handle sales Transactions.
• Prepare and daily/monthly reports.
• Be key touch point (point of contact) for all customer-facing business functions, e.g. customer acquisition and retention.
• Able to give and receive feedback effectively.
• Creative and detail oriented and highly motivated team player.
• Experience using computers to develop materials, presentations and use of email. Knowledge of Internet/ Intranets.
• Perform other duties as Assigned.

ACADEMIC & PROFFESSIONAL QUALIFICATIONS:

• HND Business Admin & Mgt or related field Experience.
• -2 Years relevant experience.
• Skills Knowledge Personal Attributes:
• Good oral and written communication Skills.
• Top notch Customer Service Skills.
• Team player.
• Typing Skills.
• Telephone Etiquette.
• Knowledge of Microsoft office. (Excel, PowerPoint, Word, etc).
• Internet – surfing, etc.
• Responsible
• Honest
• Commitment to work
• Good Listener
• Proactive.
• Hardworking.
• Fast Learner.
• Mannerism.

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Purpose of the Job (Brief) :

To provide first-level off-site technical support for all ipNX wire-line infrastructure, including backbone, FTTx, and outside plant, among others. To consistently provide high-quality customer service and support while ensuring customer satisfaction.

Responsibilities:

• Incident Management (First Level Support): Identifies the root-cause of customer issue & advice’s on how to resolve the issue.  Identifies resources needed to solve the issue and estimates the effort required. Receive, log and take ownership of all faults. Respond
• Run on 24*7*365 network monitoring operation.
• Proactively escalate issues to the Infrastructure team for capacity planning and Network optimization
• Ensure daily updates of all complaints not closed (open tickets) by following up with person(s), units and organizations responsible.
•  Liaise with the OSP on updates of progress on link restoration and Incidents reports ensuring they are kept up to date. Dissemination of information regarding corrective maintenance, causes, planned outage period for repair/preventive maintenance.
• Prepare daily incidence summary reports.
• Prepare weekly/monthly link availability reports for Backbone, P2P & FTTx.
• Produce periodic error-free link reports in order to inform both management and our customers of service levels achieved and areas of service improvement required.