Latest Jobs at IpNX Nigeria Limited

Job Summary:

• We are seeking a Data Analyst to join our team.
• This role is to drive the organization's data-driven decision-making by collecting, analyzing, and interpreting complex datasets.
• As a key member of our team, the incumbent will collaborate with cross-functional teams to identify business needs, design data solutions, and implement strategies for effective data management. From constructing data pipelines to generating actionable insights, this role plays a pivotal part in shaping the organization's data infrastructure.
• The successful candidate will leverage advanced analytical skills, programming proficiency, and a strategic mindset to contribute to the optimization of processes and support informed business strategies.

Responsibilities and Deliverables:

• Develop and implement robust data collection processes, ensuring accuracy through regular validation checks
• Design and maintain databases to store and retrieve data efficiently. Optimize database performance, troubleshoot issues, and ensure data integrity.
• Utilize statistical methods and tools to analyze large datasets. Interpret trends, patterns, and anomalies, providing actionable insights for decision-making
• Implement Extract, Transform, Load (ETL) processes to transform raw data into usable formats. Streamline and automate data workflows for efficiency.
• Create visually compelling reports and dashboards using tools like Google Looker Studio, Zoho Analytics, Power BI, and other data visualization platforms. Communicate complex findings to both technical and non-technical stakeholders.
• Work closely with teams from various departments to understand their data needs. Collaborate on projects and provide data-driven insights to support business goals.
• Monitor data systems for performance and efficiency. Identify opportunities for optimization and implement improvements to enhance overall data processing.
• Document data processes, methodologies, and best practices. Share knowledge within the team and contribute to the development of a robust data knowledge base.

Qualifications, Functional Skills and Experiences:

• Bachelor's degree in computer science, Data Science, Statistics, or a related field.
• Post Graduate Degree (MBA, M.Sc., etc.) an added advantage
• Certifications will be an added advantage
• Experience in extracting, cleaning, and analyzing data to generate actionable insights. Proficient in creating reports and dashboards for various stakeholders.
• Proven track record in designing, implementing, and maintaining databases. Knowledgeable in database optimization, indexing, and troubleshooting.
• Hands-on experience with Extract, Transform, Load (ETL) processes, ensuring efficient data transformation and integration across systems.
• Proficient in creating compelling visualizations using tools such as Google Looker Studio, Zoho Analytics, Power BI, and other data visualization platforms. Ability to communicate complex findings through visual representation.
• Demonstrated ability to work collaboratively with teams from various departments, understanding their data needs, and providing valuable insights.
• Managed and prioritized multiple data-related projects, ensuring timely delivery and meeting business objectives. - Ability to manage multiple priorities and deliver high- quality results within deadlines.

go to method of application »

Job Summary:

• We are seeking a team lead, network monitoring centre to join our Lagos team.
• The purpose of this role is to proffer innovative solutions to various network problems and ensures that customer needs are properly defined and satisfactorily met. Implements and evaluates the working of systems / applications / network and stays abreast of new technologies emerging in the industry.
• S/He provides supervision of all first-level active and passive on-site and off-site technical support for all ipNX infrastructure, including fibre backbone, FTTx, wireless networks, inside and outside plant infrastructure, among others.
• To consistently provide high-quality customer service and support while ensuring customer satisfaction.

Responsibilities:

Working closely with the Infrastructure team. The primary duties and responsibilities will include but not limited to:

• Responsible for managing and coordinating the NOC team. The main aim for this coordination is to ensure that the systems runs efficiently without interruption.
• The NMC Lead must keep upper management informed about what is happening on the infrastructure.
• NMC Lead oversees the work of NOC and FTTx Backend engineers to ensure that system requirements have been properly implemented and procedures carefully followed.
• Responsible for informing Management, partners and peers about service performance and service availability
• Primarily deals with customers, Co-lo providers, engineers and the whole technical team
• Coordinates the duty shift table for the NMC operations and carefully allocates staff members (NOC and backend engineers) on different shift duties for ensuring the whole shift works in an efficient and effective manner.
• To ensure maximum possible service availability and performance
• Seeks out and develops innovative tools and applications for automation of the systems monitoring operations
• Monitoring of the entire network to identify when defined thresholds are reached and triggers upgrades as required.
• Supervises Incident Management (First Level Support): Identifies the root- cause of customer issue & advice’s on how to resolve the issue. Identifies resources needed to solve the issue and estimates the effort required. Receive, log and take ownership of all faults. Respond
• Run on 24*7*365 network monitoring operation.
• Proactively escalate issues to the Infrastructure team for capacity planning and Network optimization
• Ensure daily updates of all complaints not closed (open tickets) by following up with person(s), units and organizations responsible.
• Liaise with the Outside Plant Supervisiors on updates of progress on link restoration and Incidents reports ensuring they are kept up to date. Dissemination of information regarding corrective maintenance, causes, planned outage period for repair/preventive maintenance.
• Prepare daily incidence summary reports.
• Supervises and approves prepared weekly/monthly link availability reports for Backbone, P2P & FTTx.
• Produce periodic error-free link reports in order to inform both management and our customers of service levels achieved and areas of service improvement required.
• Prompt Response to inbound calls and emails
• Follow up on unresolved complaint/ open tickets to closure.
• Timely Escalation/feedback to relevant units.
• Preparing Technical Reports.
• Develop innovative and automated systems for proactive systems monitoring and incident reporting.
• Team building and Development

Qualifications and Requirements:

• B.Sc / B.Eng in Computer Science / Computer Engineering / Electrical / Electronics Engineering, CCNA, CCNP (Desired)
• A hands-on experience with the following is a must: Routing, Switching and GPON Technology
• 3 – 6 years work experience with Wired, Wireless Point-to-Point and Point-to-Multipoint technologies
• Candidate must possess excellent customer interface, analytical and presentation skills and be able to influence internal and external organizations.
• Strong telecommunications, IP design skills, & in-depth knowledge of IP Network.
• Understanding of iTIL v4 service management
• Excellent business communication skills both verbal and written.