Latest Jobs at BrainShare Technologies

Main Responsibilities

• Manage large incoming calls from customers, and respond promptly to customer inquiries through various communication channels.
• Identify and assess customers’ needs to achieve satisfaction, and acknowledge and resolve customer complaints.
• Introduce new networking technologies or improve existing technologies to add value to existing services and capabilities.
• Provide accurate, valid, and complete information to customers by using the right methods and tools.
• Troubleshoot with customers over the phone and resolve issues promptly.
• Generate sales leads, and process orders, forms, applications, and requests.
• Maintain records of customer interactions, transactions, comments, and complaints, and provide prompt feedback on the efficiency of the customer service process.
• Liaise with technical team, engineering, and account departments on fault resolutions and customer account reconciliation.
• Manage a team of IT trainees or junior customer support representatives in NOC.
• Ensure customer satisfaction and provide professional customer support at all times.

Requirements

• Candidates should possess a Bachelor's Degree with 2-4 years experience.
• Proven customer support experience or experience as a client service representative.
• Ability to work on Day and Night shifts.
• Excellent communication skills, both written and verbal, with a positive and empathetic attitude.
• Ability to manage large incoming calls from customers, and respond promptly to customer inquiries through various communication channels.
• Knowledge of networking technologies, and the ability to introduce new networking technologies or improve existing technologies to add value to existing services and capabilities.
• Ability to identify and assess customers’ needs to achieve satisfaction, and acknowledge and resolve customer complaints.
• Ability to generate sales leads, and process orders, forms, applications, and requests.
• Knowledge of customer service principles and practices, and the ability to provide accurate, valid, and complete information to customers by using the right methods and tools.
• Ability to troubleshoot with customers over the phone and resolve issues promptly.
• Ability to manage a team of IT trainees or junior customer support representatives in NOC.

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Description

• In a bid to expand and maintain our business reach, the company is currently looking for strategic and creative individuals to join the Team.
• We are seeking the services of fresh Graduates with minimum of Second Class Upper from your reputable Institution, which will undergo our Graduate Training Program and develop their careers in the various Departments of the company.

Requirements

• Below are the requirements and disciplines that we are looking for;
  • Electrical Electronic Engineering
  • Telecommunication Engineering
  • Computer Science
• Graduates/Candidates must just complete his NYSC in 2023.
• Graduates/Candidates must reside around Lekki Phase 1 axis.