Job Vacancies at RA Trading

Job Responsibilities

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.
• Manage large amounts of incoming phone calls.
• Generate sales leads.
• Identify and assess customers’ needs to achieve satisfaction.
• Follow communication procedures, guidelines, and policies.
• Take the extra mile to engage customers.

Job Requirements

• HND / B.Sc Holder.
• Minimum of 5 years experience in customer supportor as a Client Service Representative.
• Track record of over-achieving quota.
• Strong phone contact handling skills and active listening.
• Familiarity with CRM systems and practices.
• Customer orientation and ability to adapt/respond to different types of characters.
• Excellent communication and presentation skills.
• Ability to multi-task, prioritize, and manage time effectively.

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Job Responsibilities

• Assist with receiving, unloading, counting, and stocking physical inventory in the warehouse
• Ensure orders are processed efficiently and that the delivery of materials meets productionexpectations and business timelines
• Pick items according to the Order form
• Inspect items to ensure they’re not damaged or faulty and adjust inventory accordingly
• Pack items according to specified packing guidelines
• Operate forklifts and pallet jacks.
• Handle delicate and sensitive products with utmost care.
• Drive, vans, trucks, and passenger cars handling warehouse materials.
• Handle and operate necessary tools and accessories in maintaining and managing a warehouse.
• Integrate best practices in handling warehouse materials.
• Maintain safe and clean work environment by keeping shelves, inventory space, and workstations neat; sweep and vacuum
• Organise warehouse and work area for orderliness at all times
• Wear the proper safety equipment
• Communicate and collaborate with other team members
• Follow quality service standards and comply with procedures, rules, and regulations.

Job Requirements

• High school Diploma
• 4+ years relevant work experience.
• Proven working experience as a Warehouse Worker
• Proficiency in inventory software, databases, and systems
• Familiarity with modern warehousing practices and methods
• Good organizational and time management skills
• Ability to lift heavy objects
• Current forklift license.