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  • Posted: May 14, 2021
    Deadline: Jun 1, 2021
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  • ProCloud Prostars Limited (PPL) is an Engineering, Technology, Investment, and Consultancy Company that provides a strategic, flexible, experience, and innovative approach to delivering excellent services for its clients.
    Read more about this company

     

    Customer Service Representative

    Job Summary

    • The customer Service Representative shall be clients/customer’s point of contact for the company and shall be responsible for managing incoming calls and customer service inquiries, generating sales leads that develop into new customers, and identifying and assessing customer needs to achieve satisfaction.
    • The Customer Service Representative will servecustomersby providing product and serviceinformation and resolving product and serviceproblems.
    • Attracts potential customersby answering product and servicequestions and suggesting information about other products and services.

    Responsibilities

    • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
    • Manage large amounts of incoming phone calls.
    • Generate sales leads.
    • Identify and assess customers’ needs to achieve satisfaction
    • Build sustainable relationships and trust with customer accounts through open and interactive communication.
    • Provide accurate, valid and complete information by usingthe right methods/tools.
    • Meet personal/customer service teamsales targets and call handling quotas.
    • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
    • Keep records of customer interactions, process customer accounts and file documents.
    • Follow communication procedures, guidelines and policies.
    • Responding promptly to customer inquiries.
    • Communicating with customers through various channels.
    • Acknowledging and resolving customer complaints.
    • Knowing our products inside and out so that you can answer questions.
    • Processing orders, forms, applications, and requests.
    • Keeping records of customer interactions, transactions, comments, and complaints.
    • Communicating and coordinating with colleagues as necessary.
    • Providing feedback on the efficiency of the customer service process.
    • Ensure customer satisfaction and provide professional customer support.

    Requirements and Experience

    • B.Sc in Marketing or any related discipline.
    • Minimum of 2 years work experience in relevant field.

    Required Skills:

    • Good teamwork skills.
    • Communication skills and networking ability.
    • Adaptability.
    • Strong attention to detail.
    • Commercial awareness.
    • Proven customer support experience or experience as a Client Service Representative.
    • Track record of over-achieving quota.
    • Strong phone contact handling skills and active listening.
    • Familiarity with CRM systems and practices.
    • Customer orientation and ability to adapt/respond to different types of characters.
    • Excellent communication and presentation skills.
    • Ability to multi-task, prioritize, and manage time effectively.

    go to method of application »

    IT Administrator

    Job Summary 

    • The candidate is responsible for the upkeep, configuration, and reliable operation of the company’s computer systems, servers, and data security systems. The IT administrators will oversee organizations' computer systems and manage IT teams, maintain information systems and networks, upgrade and install new hardware/software, and perform troubleshooting. Also, back up data, manage network security, and company/its clients’ website.

    Responsibilities

    • Manage the company’s website
    • Install the software, maintain and introduce training as needed.
    • Monitoring and maintaining networks and servers.
    • Upgrading, installing, and configuring new hardware and software to meet company objectives.
    • Implementing security protocols and procedures to prevent potential threats.
    • Creating user accounts and performing access control.
    • Performing diagnostic tests and debugging procedures to optimize computer  systems.
    • Documenting processes, as well as backing up and archiving data.
    • Developing data retrieval and recovery procedures.
    • Designing and implementing efficient end-user feedback and error reporting systems.
    • Supervising and mentoring IT Team, as well as providing IT support.
    • Keeping up to date with advancements and best practices in IT administration.
    • Maintain and secure passwords, file system security and data integrity for the desktop environment.
    • Maintain and update documentation of procedures and configurations.
    • Manage the entire purchase of inventory related to hardware, software and other IT supplies.
    • Recommend and coordinate training on website development and digital marketing
    • Maintain, manage and coordinate the company’s Google page, Facebook,
    • Instagram, Twitter, newsletters, blog, Jiji, Snapchat and any other online presence
    • Create website layout/user interface by using standard HTML/CSS practices
    • Integrate data from various back-end services and databases
    • Recommend software and hardware solutions comprising of upgrades and new acquisitions.
    • Carry out other assignments with respect to this position

    Requirements and Experience

    • Bachelor's degree in computer science, information technology, information systems, or similar.
    • Applicable professional qualification is an added advantage
    • Minimum of two years experience in a similar role.
    • Extensive experience with IT systems, networks, and related technologies.
    • Solid knowledge of best practices in IT administration and system security.
    • Exceptional leadership, organizational and time management skills.
    • Strong analytical and problem-solving skills.
    • Excellent interpersonal and communication skills.

    Method of Application

    Interested and qualified candidates should send their CV to: [email protected] using the Job Title as subject of the email.

    Note: Only shortlisted candidates will be contacted.

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

  • Send your application

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