Jobs at County Finance Limited

In the Customer Service Representative role, your primary function is to provide excellent customer service through the provision of the company’s products and services.

Duties / Responsibilities

• Provide a high level of Customer Service – consistently receiving 90% or better in the Customer Service Sequence.
• Sell and receive cash and record properly and enter into the Point of Sale system (fine count all monies received and given out).
• Register new customers quickly and efficiently in the Point of Sale system.
• Promote all products and services.
• Complete all product and service transactions in the Point of Sale system.
• Cash checks quickly and efficiently ensuring risk assessment strategies are utilized.
• Sell benefits of ancillary services to customers and ensure all sales are correctly recorded.
• Reconcile cash float at the completion of shift.
• Have an extensive knowledge of all safety and security procedures relating to the store and role-play on a regular basis (at least quarterly).
• Knowledge of who to call in the case of an emergency.
• Understand and implement all procedures relating to Recordable Transactions.
• Extensive understanding of all company policies and procedures.
• General office duties and proper use of all office equipment.
• Daily maintenance and upkeep of store.
• Successfully, open and close the store and complete all paperwork accurately.
• All other job-related duties as directed by Management.

Qualifications

• OND / HND / Bachelor’s degree

Experience:

• 1-2 years customer service and cash handling

Skills:

• Friendly, outgoing, confident / problem solver, flexible, self-motivated, team player
• Job Knowledge
• Customer Service Orientation
• Sales Focus
• Problem Solving
• Accountability
• Strong Communication skills
• Organization

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• Approach customers with the aim of winning new business
• Meet with existing customers to strengthen business relationships with a view to increase financial growth of the company.
• Aggressively market the company’s products to ensure favorable market response and optimum build-up of revenue.
• Implement marketing strategies / programs laid out by the company to boost profit.
• Listen to customer requirements and present appropriately to make a sale.
• Achieve set disbursement targets and investment deals from Private, Public, Individuals and Corporates.
• Prepare documentation on the creation of risk assets to increase business office profitability
• Sell / Cross-sell and upsell the company’s products.
• Market the brand.
• Perform other related duties as assigned by the management.

Requirements  / Desired Skills

• Candidates should possess a Bachelor's Degree qualification with 1 - 3 years work experience.
• Ability to evaluate needs of customers and determine what products or services would best serve those needs
• Good interpersonal skills
• Excellent Communications skills (written and oral)
• Marketing and Selling skills
• Leadership and negotiation skills
• Good Relationship management skills
• Confident and must possess excellent networking skills.

Salary
N80,000 - N150,000 / month.