Fresh Jobs at Apex Network Limited

About the job

• We are hiring a customer service representative to manage customer queries and complaints.
• You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels.
• To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

What You Will Do

• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support

What You Should Have

• High school diploma, general education degree, or equivalent.
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• excellent english written and speaking skills
• Self starter and Keen to details
• Experience working with customer support.

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Job Description

• Perform relevant legal research for active cases. Assist in reviewing and summarizing legal documents. Assist in preparing legal documents, including contracts, agreements, and other relevant paperwork.
• Some Of Your Functions Would Be
• Organizing and maintaining records, meeting minutes and legal archive. 
• Organizing and maintaining Corporate household. 
• Reading, researching, reviewing, verifying, and routing correspondence, reports and legal documents 
• Drafting letters and documents as required. 
• Taking ownership on issues as assigned by the Managing Counsel 
• Implementing legal policies and business practices. 
• Interacting with regulators on compliance issues. 
• Co-ordination of legal services within relevant groups and functions. 
• Attending internal and external meetings 
• Provide end-to end legal advice on business matters 
• Perform all other tasks that are appropriate for and required by an in-house Legal Department

Requirement

• L.L.B. & B.L. - Bachelor of Laws 
• Certificate of Call to the Nigerian Bar.
• National Youth Service Completion Certificate or yet to go for service
• Basic computer skills in Word, Excel and PowerPoint
• Sound understanding of regulatory laws and procedures.

Attributes

• Collaborative team member, able to build strong work relationships. 
• Ability to take ownership-of issues, decisions and escalations and to work autonomously on matters. 
• Solution oriented and pragmatic problem solver. 
• Proactive, prioritizes and delivers results. Offers 
• Competitive pay & benefits 
• Premium Health insurance cover 
• Frequent performance chats & reviews and professional development opportunities 
• High performing & passionate team members + fun work culture! 
• Premium work tools 
• Conducive Work Space