Job Openings at Traction Apps

Role Overview:

We are looking for driven passionate problem solvers and self-starters to join our team. In this role, you will be responsible for 1st level engagements with customers on WhatsApp, calls and other social media platforms concerning Traction POS and Bank Transfer issues.

What you’ll do:

• Adopt standards/procedures for ensuring optimal customer experience
• Utilize social media platforms in reaching out to customers to help resolve issues and provide quick response to inquiries
• Utilize customer relationship management (CRM) tools in coordinating and monitoring customer experience operations
• Attend to the customer's queries on our social media platforms and incoming phone calls
• Cross sell Traction's products and services while engaging the customers.

What you’ll need (Requirements):

• At least 1 year experience in a relevant role
• Thorough understanding of the Fintech industry
• HND/BSc degree preferred
• Ability to relate professionally with merchants/customers, attending to their needs in a proactive manner
• Strong communication skills

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Role Overview:

We are looking for driven passionate problem solvers and self-starters to join our team. In this role, you will be responsible for bringing in key merchants and clients with ambition and passion to achieve high sales in order to maximize revenue and profit for the organization.

What you’ll do:

• You will be responsible for acquiring and managing relationships with our high-value client base in the assigned location
• Understand customer needs to help them achieve their business goals through Traction Apps and its ecosystem
• Translate technical details into benefits for the user
• Identify and build Up-selling and cross-selling opportunities within your existing accounts
• Through collaboration with Product/Tech teams, provide consulting services for a specific set of customers and maximize their ROI
• Follow and analyse market trends to position products
• Work with our Sales, Customer Success, Support, and Product teams to make sure customers have the best possible experience across all aspects of Traction
• Effectively and strategically address customer concerns and issues
• Advise clients on the most effective ways to use the Traction Apps Products

What you’ll need (Requirements):

• Bachelor's Degree or HND in a related field
• Experience and results in Payment Terminal Services, and other fintech sales
• Strong communication and presentation skills
• Projection and forecasting skills
• Ability to work independently and with cross-functional teams
• Perceptive and a fast learner: you’re able to quickly understand the technology that powers
• Traction Apps, and able to help customers achieve their goals, even if they’re unable to articulate those goals
• A positive, polite, confident, sincere, and friendly disposition
• The ability to solve problems and to think quickly on your feet
• Flexibility – we’re growing and evolving, and you’ll need to come along for the ride