Customer Care Roles at Willers Solutions

Our Client, a MULTINATIONAL FIRM located in Lagos is looking to fill the role of a CALL CENTER AGENT (PORTUGUESE).

JOB DESCRIPTION

• Obtains client information by answering telephone calls; interviewing clients; verifying information.
• Determines eligibility by comparing client information to requirements.
• Establishes policies by entering client information; confirming pricing.
• Informs clients by explaining procedures; answering questions; providing information.
• Maintains communication equipment by reporting problems.
• Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
• Updates job knowledge by studying new product descriptions; participating in educational opportunities.
• Accomplishes sales and organization mission by completing related results as needed.

Essential Skills

• Verbal Communication
• Phone Skills
• Listening
• Data Entry Skills
• People Skills
• Informing
• Customer Focus
• Customer Service
• Attention to Detail
• Professionalism
• Multi-tasking

QUALIFICATION

• B.Sc. or its equivalent in Portuguese or any related discipline.
• .Must be through with NYSC
• .Must be fluent in Portuguese and English Language.

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Details:

Our Client, a MULTINATIONAL FIRM located in Lagos is looking to fill the role of a CUSTOMER CARE (FRENCH).

JOB DESCRIPTION

• Obtains client information by answering telephone calls; interviewing clients; verifying information.
• Must be a Female.
• Determines eligibility by comparing client information to requirements.
• Establishes policies by entering client information; confirming pricing.
• Informs clients by explaining procedures; answering questions; providing information.
• Maintains communication equipment by reporting problems.
• Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
• Updates job knowledge by studying new product descriptions; participating in educational opportunities.
• Accomplishes sales and organization mission by completing related results as needed.

Essential Skills

• Verbal Communication
• Phone Skills
• Listening
• Data Entry Skills
• People Skills
• Informing
• Customer Focus
• Customer Service
• Attention to Detail
• Professionalism
• Multi-tasking

QUALIFICATION

• B.Sc. or its equivalent in French or any related discipline.
• Must be through with NYSC
• Must be fluent in French and English Language.