Current Openings at PalmPay

Salary: Basic - 70k, KPI - (20-100K)

Customer Support via Inbound Channel

• Respond to customer inquiries through call platforms.
• Provide information about products, services, policies, and procedures.
• Assist customers with orders, payments, or account issues.

Problem Resolution

• Identify customer problems and provide solutions.
• Troubleshoot technical or service issues.
• Escalate complex cases to supervisors or specialized teams when necessary.

Multitasking

• Handle call conversations effectively.
• Navigate different systems (CRM, knowledge base, order system) while on call.

Documentation

• Record customer interactions in the system.
• Update customer records and case notes accurately.

Customer Experience

• Maintain a professional, polite, and friendly tone.
• Ensure quick response time and high satisfaction levels.
• Follow company communication guidelines and scripts.

Product/Service Knowledge

• Stay updated on company products, promotions, and policies.
• Use internal knowledge bases to provide accurate answers.

Performance Targets

• Meet KPIs such as:
  • Average handling time
  • Customer satisfaction (CSAT)
  • Resolution time
  • Average talk time.

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The Field Verification Officer will be responsible for conducting on-site verification of merchants and loan applicants, confirming business locations, and ensuring accuracy of information provided during the loan application process.

The ideal candidate should be detail-oriented, observant, and comfortable working extensively in the field. They will investigate discrepancies, prepare accurate verification reports, liaise with internal teams to support credit decisions, and ensure all verification activities are carried out in line with the Bank’s policies and operational standards.

Key Responsibilities

• Conduct physical visits to verify merchant and customer locations
• Confirm authenticity of business operations and provided information
• Document findings and submit accurate verification reports
• Support loan processing by ensuring verification timelines are met
• Escalate discrepancies or suspicious findings

Requirements

• Minimum of OND / HND / B.Sc
• 1-2 years experience in field verification, recovery, or direct sales in a fintech or commercial bank
• Must reside in Benue ( Kwande, Ukum or Oturpo)
• Must be willing to work in the field
• Good communication and observation skills
• Ability to follow instructions and submit accurate reports

Salary:

N150,000 

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This is a senior commercial leadership role requiring someone who can manage and scale a 200+ person field sales/offline business team, translate business objectives into clear execution plans, and deliver measurable business results.

Key Responsibilities

• Take full ownership of PWT’s revenue, transaction volume, merchant acquisition, deployment, activity, retention, and operating costs.
• Lead and manage a 200+ person field/offline team comprising BDs, BDMs, and regional management.
• Develop and execute strategies to grow PWT revenue, merchant base, transaction volume, and market presence.
• Drive deployment of Business Account Numbers and payment signage, while ensuring merchants remain active and productive after deployment.
• Identify high-potential markets and optimize workforce allocation based on business performance and market opportunities.
• Set and cascade regional, team, and individual targets while driving strong execution and accountability.
• Monitor business performance, identify operational gaps, and implement solutions quickly.
• Develop effective incentive and performance management structures to improve productivity and retention.
• Manage business investments, headcount, incentives, and other operating costs with a strong focus on ROI and cost efficiency.
• Work closely with Sales, Operations, Risk, Product, Marketing, and other teams to drive overall business performance.

Requirements

• Minimum 5 years of experience in senior sales, commercial, field operations, or business leadership roles.
• Proven experience managing 200+ employees, preferably within a large-scale field sales, merchant acquisition, or offline business.
• Strong experience in FinTech, payments, banking, merchant acquiring, agency banking, or related industries.
• Proven track record of driving revenue, transaction volume, merchant acquisition, deployment, or business growth through team and market management.
• Strong understanding of the Nigerian merchant and payments ecosystem and offline sales environment.
• Strong commercial and data-driven mindset, with the ability to manage revenue, GTV/transaction volume, merchant activity, retention, ROI, and operating costs.
• Excellent leadership, execution, problem-solving, and stakeholder management skills.
• Strong knowledge of major Nigerian markets and the ability to drive expansion across different regions.

Who We Are Looking For

We are looking for a business leader, not simply a team manager.

The ideal candidate must have demonstrated experience taking ownership of a large-scale business, managing 200+ people, driving field execution, expanding merchant presence, improving merchant activity and retention, and ultimately converting team performance into sustainable revenue and transaction growth.