Current Openings at Flutterwave

The Role

Flutterwave is looking for a Senior Software Engineer who will be responsible for managing and seamlessly blending front-end and back-end web development. The ideal candidate will build new, improve, and manage existing integrations and applications with external partners.

What Your Day-to-Day Activities Will Be

• Design, develop and deliver code that can support new product feature/enhancements in an agile environment
• Develop microservices using RESTful APIs
• Create database schemas that represent and support new products/ enhancements
• Maintain quality and ensure optimum performance of developed applications.
• Collaborate in design and development with the rest of the team.
• Maintain code integrity, organization, versioning, and apply object-oriented design principles
• Carry out unit tests of developed applications as well as setup automated testing of applications to ensure correctness, robustness, and scalability
• Maintain code and application security at all times. Ensure data protection.
• Develop applications in Java with little knowledge in web technologies such as HTML, CSS, JavaScript, Jquery
• Guide and mentor new engineers and interns

Required competency and skillset to be a Waver

• In-depth knowledge and understanding of the organisation’s strategy, product and service offerings
• In-depth understanding of Java as a back-end language for application development
• Excellent knowledge and use of supported frameworks such as Spring and Spring Boot
• Excellent knowledge of database and ORM technologies
• Ability and interest to quickly learn new languages and technologies
• Excellent organisational and people management skills
• Excellent problem-solving, troubleshooting and quality assurance skills
• Excellent time management and analytical skills
• Excellent agile delivery knowledge including branching, testing and continuous development. Collaborate with other engineers to deliver sprint goals
• Excellent Devops knowledge including Source Control, Continuous Integration, Configuration Management, Deployment Automation, Containers, Orchestration and Cloud Platforms like AWS, Azure etc

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The role: 

Support the effective & efficient management of customer experience by providing first-level support and ensuring adequate resolution of customer issues received from various channels. The ideal candidate will be responsible for all customer inquiries as it relates to Risk and Compliance

Principal Duties and Responsibilities

• Ensure prompt and effective handling of customer, merchant, and partner queries on all risk and compliance-related cases.
• Act as the first point of contact for all internal and external customer queries and complaints on risk & fraud received via channels such as email, social media, chat, phone calls, etc.
• Ensure prompt escalation of risk & fraud complaints to the appropriate risk team.
• Ensure all risk & fraud queries and complaints from existing and new customers are effectively and adequately resolved within set SLAs (service level agreements)
• Provide relevant and appropriate answers to questions and inquiries from customers about Flutterwave’s products and services.
• Build trust, loyalty, and long last relationships with customers by understanding their pain points and resolving their issues no matter what.
• Provide insights about customer feedback to internal stakeholders to allow for product and process improvements.
• Maintain clear and open two-way communication with all internal Flutterwave teams to allow for great service for customers.
• Cross-sell other Flutterwave products and services to customers
• Send out customer feedback surveys, analyze results, and share with CX and firm leadership.
• Any other duty assigned by the Risk/CX Leadership

Competency and Skill Requirement

• At least 2 years of relevant background in a Risk & Compliance function
• Excellent written and verbal communication
• Aptitude, ability, and passion to solve customer queries.
• Strong negotiation, influence, and persuasion skills
• Ability to deliver even in high-pressure, time-sensitive situations.
• Experience with contact center tools
• Ability to work in teams to deliver on set goals.
• Result-oriented – always focused on completing tasks on time, accurately, and efficiently.
• Excellent interpersonal skills
•  Ability to work with minimal supervision.
• Integrity and honesty

Other requirements

• Must be willing to work on shifts (including nights, weekends & public holidays)
• Authorization to work in the country without sponsorship