Current Job Placements at the Montaigne Place

Functionally reports to: Head, Human Resources & Administration
Administratively reports to: Head, Human Resources & Administration
Supervises: None

Job Objective

• Ensure the safety and security of the office premises

Duties & Responsibilities

• Monitor and authorize entrance and departure of employees, visitors, and other persons
• Write reports of daily activities and irregularities such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.
• Call the relevant authorities in cases of emergency, such as fire or presence of unauthorized persons.
• Operate detecting devices to screen individuals and prevent passage of prohibited objects/articles into restricted areas.
• Warn persons of rule violations, and apprehend or evict violators from premises, using force when necessary.
• Maintain a register for company items moved out of the premises, after ensuring proper documentation and authorization

Key Performance Indicators:

• Security of lives and property
• Minimal distraction during business hours.

Minimum Qualifications and Experience

• Secondary School Certificate
• 1-2 years in a similar role.

Required Competencies:

• Knowledge
• Public safety & security Skills
• Communication Skills
• Active listening skills.

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Job objective(s)

• Overall store management, supervision, and policy implementation including, Sales and inventory management, Employee on the job training, and development, Financial management, Customer service leadership.
• Grow sales through the implementation of marketing and merchandising systems
• Responisble for the store’s or outlet’s revenue quota.

Reporting Relationships:

• Functionally reports to: Head of Retail Operation
• Administratively reports to: Head of Retail operation

Duties & Responsibilities
Management:

• Lead others and work effectively with store team
• Supervise, assign and direct activities of the store’s team
• Effectively communicate information to store team and supervisors in an open and timely manner
• Support Store team with actions plans for operational and service improvement

Customer Service:

• Assist customers with their questions, problems and complaints
• Promote the company's customer service culture (greet, offer help, and thank)
• Provide colleagues personalized customer service feedback and coaching
• Handle all customer relations issues in accordance with company policy
• Promote a positive shopping experience for all customers
• Maintain customer privacy by not sharing customer data without authorization.

Merchandising/Presentation:

• Stock shelves
• Manage re-order levels & restocking from HQ for the store
• Conduct merchandizing activities in line with approved brand guidelines
• Account for promotional and sales support materials
• Organize and execute the display and maintenance of off-shelf merchandise.

Minimum Education Qualifications

• Bachelor's degree
• Masters Degree an advantage

Required Experience:

• 3-4+ years of retail store experience.
• Experience as store or outlet manager related retail environment and/or Luxury, boutique or fashion related industry experience with a client book is strongly preferred. Experience with retail point of sale system very necessary
• Accuracy and attention to detail.
• Ability to organize and prioritize a variety of tasks/projects.
• Ability to work a full-time flexible schedule, including some early morning and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise.

Required Competencies:

• Deep Knowledge of the different product categories & brands
• Analytical competencies
• Skin types
• Strong presentation skills
• Negotiation skills
• Persuasion Skills
• Adept business knowledge
• Abilities to organize
• Strong written and verbal communication. Strong problem-solving skills
• Bilingual+ English Speaker, Preferred. A polyglot with high fluency in English
• Above average Telesales/Phone Skills
• IT skills
• Customer service skills
• Team skills
• Excellent communication skills
• Time Management skills

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Job Objective(s)

• Primarily responsible for leading and managing the entire company owned-retail organization
• A key role in establishing and implementing a standard retail based outlet management system that ensures all the company owned retail outlets work together as one cohesive chain to drive set targets for product and services emphasis and determined periodically by the retail business leadership team.
• Tailor strategy and solutions to meet the needs of the outlet managers who are challenged to achieve outlet sales targets, with a corresponding customer satisfaction indicators on a rolling basis.

Duties & Responsibilities

• Will be responsible to drive best-in-class retail execution, observing specific contractual obligations with the company’s partners for their brands.
• Be responsible for retail execution in all of company-owned outlets assigned, and will prepare then implement a rolling “Market Visit Business Plan" to cover all of the company’s own-retail outlets year-round
• Will deliver on sales revenue achievement, volume, share; as represented by the Merchandising, Assortment, Pricing and Shelving (MAPS) goals
• Frequently utilize &analyze data from retail operations to provide insights upwards (to company leadership) and downwards (to the retail operations team) in order to drive better execution.
• Establish a unified selling methodology across all our stores and for our products.
• Work with Marketing for the on-going evaluation of retail merchandisers in own-retail outlets
• Develop reporting templates and ensure timely reporting of all retail sales, including providing insight on retail issues to Management
• Monitor individual outlet performance and request improvement plans from Outlet Managers where applicable.
• Develop people through training and direct organizational and team development initiatives using performance management tools, including: performance reviews, in-store assessments, individual store executives development plans & succession planning documentation.
• Manage expense and/or revenue/operating income budget for the Company-Owned Retail stores.

Reporting Relationships:

• Functionally reports into: National Sales Manager- Retail
• Administratively reports to: National Sales Manager- Retail

Key Performance Indicators

• Retail Space Capacity Utilization rate
• Retail Sales as a Percentage of Total Sales
• Online Sales as a Percentage of Total Sales
• Average Order Value
• Units/door/week sold per own-retail outlet
• % Sales order change per outlet, weekly/monthly/Quarterly
• Weeks of inventory on hand per retail outlet
• Weeks of inventory on hand per retail outlet
• Product returns by retail window
• Retailer ROI and trade-spend
• Commission/Rebate Pay-outs to Trade
• Out of stock percentage
• Training delivered to Store Managers
• % Skills development plan executed for each store team
• % of Customers Master Data Accuracy, as captured in Loyalty system
• Performance Management Ratings Completed
• Product knowledge of outlet staff & operatives
• Standard sales procedure across all outlets.
• # of new Loyalty scheme members acquisition
• # of active loyalty card holders
• Inventory Turns
• Conversion rate of email generated online traffic
• Marketing spend
• Volume of outlet visitor walk-throughs
• Sales Conversion rate per outlets
• % Outlet compliance with Health & Safety Standards
• % Outlet compliance with aesthetics & ambiance standards
• Degree of corporate-wide retail team employee engagement
• % of Stock out on fast moving inventory
• Time-to-restock for heavy traffic outlets
• Time-to-redistribute from low traffic outlets to heavy traffic outlets
• % Inventory/merchandise Theft/Pilferage reporting & remediation
• Net Promoter Scores (for store visit experience tracking)
• # of In-Store Promotions planned versus completed
• Logistics costs to revenue ratio
• Store Technology Uptime
• Time-to-resolution for store support requests

Minimum Education Qualifications

• Master's Degree

Required Experience:

• 7+ years of work experience in retail execution within the FMCG or Consumer Packaged Goods (CPG) Industry.
• Candidate should have experience with P&L, budgeting and forecasting,
• Proven team leadership skills
• Ability to manage client expectations either personally or through a team.

Required Competency:

• Organizing Skills.
• Customer/Client Focus.
• Business Acumen.
• Results Driven.
• Communication Proficiency.
• Results Driven.
• Initiative.
• Technical Capacity.
• Performance Management.
• Leadership.
• Problem Solving/Analysis.
• Presentation Skills.
• Teamwork Orientation.