Current Job Openings at Flutterwave

The Role: 

As a Manager, Switching Operations your primary responsibility is to ensure that all transactions through our different products get to their destination through the best available route, selecting from the variety of providers available. Simply put, when our customers initiate payments, we ensure the transaction gets to the provider and update the provide response on our system. Also ensure our systems are up, to always serve this purpose.

Responsibilities include but are not limited to:

• Support Payout/Funds transfer processing in a timely manner.
• Monitor transactions and ensure all rails are functioning optimally.
• Monitors transactions and for signs of fraudulent activity, promptly escalates potential issues to the fraud team for investigation and resolution.
• Collaborate with cross functional teams to resolve customer related issues.
• Handles escalations to the team lead or relevant stakeholders and ensures resolution in line with relevant SLA.
• Working with the CX and TAM team in investigating and resolving complaints relating to payout through assigned resolution channels.
• Assists with process improvement tasks such as creating processes, tracking progress and updating stakeholders.
• Transaction Reconciliation.
• Proactively think of strategic methods to improve processes.
• Any other duties assigned Process Improvement
• Work with all sub-teams to identify various touchpoints and design processes to optimize same
• Continuous evaluation of current processes vis-à-vis best industry practice

Required competency and skillset to be a waver

• Bachelor’s degree in business or relevant field required. 
• Minimum 7 years of proven experience in switching operations, preferably in the financial technology or payments industry.
• Understanding of the payment industry.
• Open-Mindedness and Result Oriented
• Ability to work with Microsoft suite.
• Ability to work in a cross-functional team.
• Excellent interpersonal, presentation skills and communication skills. 
• Strong analytical and problem-solving skills
• Ability to identify errors.
• Ability to manage multiple priorities and meet set deadlines.  
• Work goal-oriented based on minimum supervision 
• High sense of responsibility, accountability, integrity, and ethical standard

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The Role: 

Flutterwave is seeking a highly qualified and experienced VP, Enterprise Risk Management to join our team. The ideal candidate will be responsible for leading and overseeing the development, implementation, and maintenance of the enterprise risk management framework within the organization. This role will involve working closely with senior leadership to identify, assess, and mitigate risks across various business functions, ensuring compliance with regulatory requirements and best practices.

Responsibilities include but are not limited to:

• Lead the development, implementation, and enhancement of an enterprise-wide risk management framework aligned with organizational goals.
• Oversee the identification, assessment, and prioritization of risks across various business units and functions
• Oversee technology risk management initiatives, ensuring the identification and mitigation of risks associated with technology and information security
• Ensure compliance with regulatory requirements and industry standards, keeping abreast of changes and communicating implications to the leadership team.
• Develop and implement effective risk mitigation strategies to safeguard the organization's assets and interests.
• Develop and maintain crisis management plans, ensuring the organization is prepared to respond effectively to unexpected events.
• Communicate risk-related insights, findings, and recommendations to executive leadership and relevant stakeholders.
• Foster a risk-aware culture within the organization, providing training and guidance to employees on risk management best practices.
• Collaborate with various functional units, including Compliance, Legal, Operations, and Technology, to integrate risk management seamlessly into business processes.
• Collaborate with internal and external audit teams to ensure effective risk assurance and compliance with audit recommendations.

Required competency and skillset to be a waver:

• Bachelor's degree in Finance, Business, Risk Management or a related field; advanced degree (e.g., MBA, CFA, FRM) preferred.
• Minimum 15 years’ in progressive experience in risk management within financial technology companies, with a proven track record of successfully navigating complex risk landscapes.
• Minimum 5 years of people leadership experience, with demonstrated  ability to mentor and develop team members
• Demonstrated experience in integrating user-centric principles into risk management practices, resulting in enhanced user satisfaction and loyalty.
• Exceptional analytical skills with a strong capability to make data-driven decisions and anticipate risks through analytical insights.
• Ability to juggle multiple projects simultaneously and prioritize effectively, demonstrating agility and adaptability in a dynamic environment.
• Demonstrated ability and keen appreciation for operational processes, collaborating seamlessly with operational teams to integrate risk strategies.
• Deep understanding of backend and tech flows to inform the development and implementation of risk management strategies
• Strong experience in maintaining a commercially oriented approach, with a focus on margin maximization goals rather than risk minimization, aligning risk strategies with organizational profitability objectives.