Current Job Openings at Flutterwave

The Role: 

We are building a pipeline of experienced and motivated Reconciliation Specialists for future opportunities within Flutterwave to ensure that our payment commitments are delivered on-time to our merchants. The right candidate for this role will play a critical role in enabling the realization of this opportunity and simultaneously ensuring optimal validation of balances and the reasonableness of each of the accounts that Flutterwave uses for its transactions.

Responsibilities include but are not limited to:

Conduct Reconciliation:

• Lead and oversee the reconciliation process for financial records across all payment methods, including collections and payouts.
• Examine incoming and outgoing funds to ensure accurate recording and processing in accordance with organizational standards and procedures.

Discrepancy Identification and Resolution:

• Identify and investigate discrepancies or errors encountered during the reconciliation process.
• Determine the root causes of discrepancies and work collaboratively with relevant teams to resolve them in a timely manner.

Financial Analysis:

• Research and analyze financial data to identify trends, patterns, and potential issues requiring further investigation.
• Utilize analytical tools and methodologies to enhance the accuracy and efficiency of the reconciliation process.

Reporting and Communication:

• Prepare comprehensive reports summarizing the results of reconciliations, highlighting any issues or discrepancies, and recommending corrective actions.
• Effectively communicate findings and recommendations to management and relevant stakeholders.

Cross-Functional Collaboration:

• Collaborate with other teams, including finance, operations, and customer support, to ensure the accuracy and consistency of financial data across all areas of the business.
• Work closely with Flutterwave partners and internal teams to address issues and optimize reconciliation processes.

Recordkeeping and Documentation:

• Maintain accurate records of all reconciliations performed, ensuring proper documentation and filing for future reference and audit purposes.

Continuous Improvement:

• Identify opportunities for process improvement and efficiency gains within the reconciliation function.
• Implement best practices and recommend enhancements to reconciliation processes and procedures.
• Ensure personal information of customers, employees, and other individuals the company conducts business with is processed and protected in line with applicable data privacy policies, privacy laws, and global best practices.

Ad Hoc Responsibilities:

• Undertake any other duties or special projects as assigned by management.

Required competency and skillset to be a Waver

• Bachelor’s degree in Finance, Business Administration or a related field
• Minimum of 3 years working experience in reconciliations or internal/external auditing
• High attention to detail, well organised and excellent analytical skills.
• Deep understanding in payments and knowledge of card scheme operations
• Strong SQL & Excel skills (Macros, Pivot tables etc.), ability to handle large amounts of data and compile detailed reports highly preferred
• Strong understanding of financial principles, accounting standards, and reconciliation methodologies.
• Ability to adapt to change quickly and multi-task.
• Fintech and Client engagement experience.
• Ability to work as part of a team and manage projects.

You’ll love this job if you

• Have an intellectual curiosity about payments and technology
• Have high aptitude to quickly understand customer use cases and requirements
• Have the ability to drive cross-functional teams from ideation to solution
• Have the ability to manage proactive and reactive tasks effectively
• Are self-driven, self-starter, extremely passionate, goal-getter
• Are passionate about process improvements
• Are comfortable managing relationships within every aspect of the organization from senior executives to engineers
• Embrace the challenge of managing multiple activities simultaneously
• Are comfortable working in ambiguity and the constant change of life at a startup experiencing hyper growth

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The Role: 

Flutterwave is seeking a stellar Senior Associate, Settlement to join our Global Operations team. This role is pivotal in ensuring the smooth processing of settlements and managing chargeback disputes effectively.  This individual will play a crucial role in ensuring accurate and timely settlement of transactions effectively.

Responsibilities include but are not limited to:

• Merchant Settlements:
  • Oversee daily, weekly, and monthly merchant settlements and reconciliation processes.
  • Review and approve transaction details from merchants, ensuring accuracy and compliance with internal policies and procedures.
  • Manage multiple merchant settlements and transaction details on a daily basis
• Chargeback Management:
  • Develop and maintain a comprehensive understanding of chargeback regulations and procedures across different payment networks and regions.
  • Investigate and respond to chargeback disputes in a timely manner, ensuring compliance with relevant regulations and maximizing the chances of successful resolution.
  • Implement strategies to minimize chargeback rates and fraud risk, including monitoring transaction patterns and identifying potential fraudulent activities.
• Stakeholder Communication:
  • Serve as the primary point of contact for internal stakeholders, including customer support, sales, and product teams, regarding settlement related inquiries.
  • Collaborate with external partners, including banks, payment networks, and regulatory bodies, to address settlement issues effectively and ensure compliance with industry standards.
• Risk Management and Compliance:     
  •  Establish and enforce strong risk and operational controls to mitigate fraud and ensure compliance with regulatory requirements
  • Track and maintain fraud incident reports and related analyses.
• Reporting and Analysis:
  • Generate regular reports on settlement processing metrics,  merchant settlement activities, chargeback statistics, and refund trends., providing insights to inform strategic decision-making.
  • Analyze data to identify trends, patterns, and areas for improvement, and make strategic recommendations to optimize performance
  •  Report on fraudulent vs. service-related chargebacks, refunds, actions taken, and results obtained.
• Process Improvement: 
  • Lead initiatives to streamline settlement and chargeback processes, enhance efficiency, and optimize resource allocation.
  • Identify opportunities for automation, innovation, and technology enhancements to improve operational effectiveness.

Required competency and skillset to be a Waver:

• Bachelor's degree in Business Administration, Finance, or a related field; advanced degree preferred.
• Minimum of 5 years of experience in settlements, chargeback processing within the payments industry.
• In-depth knowledge of payment processing systems, settlement procedures, and chargeback regulations.
• Strong analytical skills with the ability to interpret complex data and derive actionable insights.
• Excellent communication and interpersonal skills, with the ability to liaise effectively with internal and external stakeholders.
• Proven leadership experience with the ability to motivate and inspire a team to achieve exceptional results.
• Detail-oriented and highly organized, with a commitment to accuracy and efficiency.
• Proficiency in relevant software and tools, such as payment processing platforms, CRM systems, and Microsoft Office suite (Strong Excel skills, ability to handle large amounts of data and to compile detailed report).
• Client engagement experience
• Ability to work as part of a team and manage projects

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The Role:

We are building a pipeline of experienced Settlement Operations Professionals for future opportunities within Flutterwave. This role is pivotal in ensuring the smooth processing of settlements and managing chargeback disputes effectively.  This individual will play a crucial role in ensuring accurate and timely settlement of transactions effectively.

Responsibilities include but are not limited to:

• Merchant Settlements:
  • Oversee daily, weekly, and monthly merchant settlements and reconciliation processes.
  • Review and approve transaction details from merchants, ensuring accuracy and compliance with internal policies and procedures.
  • Manage multiple merchant settlements and transaction details on a daily basis
• Chargeback Management:
  • Develop and maintain a comprehensive understanding of chargeback regulations and procedures across different payment networks and regions.
  • Investigate and respond to chargeback disputes in a timely manner, ensuring compliance with relevant regulations and maximizing the chances of successful resolution.
  • Implement strategies to minimize chargeback rates and fraud risk, including monitoring transaction patterns and identifying potential fraudulent activities.
• Stakeholder Communication:
  • Serve as the primary point of contact for internal stakeholders, including customer support, sales, and product teams, regarding settlement related inquiries.
  • Collaborate with external partners, including banks, payment networks, and regulatory bodies, to address settlement issues effectively and ensure compliance with industry standards.
• Risk Management and Compliance:     
  •  Establish and enforce strong risk and operational controls to mitigate fraud and ensure compliance with regulatory requirements
  • Track and maintain fraud incident reports and related analyses.
• Reporting and Analysis:
  • Generate regular reports on settlement processing metrics,  merchant settlement activities, chargeback statistics, and refund trends., providing insights to inform strategic decision-making.
  • Analyze data to identify trends, patterns, and areas for improvement, and make strategic recommendations to optimize performance
  •  Report on fraudulent vs. service-related chargebacks, refunds, actions taken, and results obtained.
• Process Improvement: 
  • Streamline settlement and chargeback processes, enhance efficiency, and optimize resource allocation.
  • Identify opportunities for automation, innovation, and technology enhancements to improve operational effectiveness.
  • Ensure personal information of customers, employees, and other individuals the company conducts business with is processed and protected in line with applicable data privacy policies, privacy laws, and global best practices.
  • Perform any other duties that may be assigned

Required competency and skillset to be a Waver:

• Bachelor's degree in Business Administration, Finance, or a related field; advanced degree preferred.
• Minimum of 3 years of experience in settlements, chargeback processing within the payments industry.
• Knowledge of payment processing systems, settlement procedures, and chargeback regulations.
• Analytical skills with the ability to interpret complex data and derive actionable insights.
• Excellent communication and interpersonal skills, with the ability to liaise effectively with internal and external stakeholders.
• Detail-oriented and highly organized, with a commitment to accuracy and efficiency.
• Proficiency in relevant software and tools, such as payment processing platforms, CRM systems, and Microsoft Office suite (Excel skills, ability to handle large amounts of data and to compile detailed report).
• Client engagement experience
• Ability to work as part of a team and manage projects

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The Role: 

We are building a pipeline of experienced and motivated Treasury Assurance Specialists for future opportunities within Flutterwave. You will play a crucial role in ensuring the accuracy, efficiency, and compliance of our treasury operations. The ideal candidate will have a strong background in treasury management, risk assessment and financial analysis.

Responsibilities include but are not limited to;

Treasury Operations Oversight:

• Manage day-to-day treasury operations, including cash management, liquidity forecasting, and fund disbursement processes.
• Implement and maintain treasury policies and procedures to ensure compliance with internal controls and regulatory requirements.

Financial Analysis:

• Conduct thorough financial analysis to identify potential risks and opportunities in treasury activities.
• Develop and maintain financial models to support decision-making processes related to liquidity management and investment strategies.

Risk Management:

• Identify, assess, and mitigate risks associated with treasury operations.
• Monitor market trends and provide recommendations to optimize the company's risk exposure.

Compliance and Reporting:

• Ensure compliance with local and international regulations related to treasury operations.
• Prepare accurate and timely reports for internal and external stakeholders.

Collaboration:

• Collaborate with cross-functional teams, including finance, accounting, and legal, to ensure alignment of treasury activities with overall business objectives.
• Build strong relationships with financial institutions and other partners.
• Ensure personal information of customers, employees, and other individuals the company conducts business with is processed and protected in line with applicable data privacy policies, privacy laws, and global best practices.

Required competency and skillset to be a waver;

• Bachelor's degree in Finance, Accounting, or a related field
• Master's degree or professional certifications (e.g., CTP, CFA) is a plus
• Minimum 3 years of experience in treasury management, financial analysis, or a related field.
• Strong understanding of financial markets, risk management, and compliance requirements.
• Experience & understanding of international payments, banking systems, Crypto and Defi workflow platforms
• Good understanding of the foreign exchange operations and local regulations
• Advanced proficiency in Excel
• Experience or familiarity with all or some of Emerging Markets, FX, and remittances a plus
• Proficiency in financial modeling and analysis tools
• Excellent communication and interpersonal skills
• Ability to work independently and collaboratively in a fast-paced environment

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The role: 

We are building a pipeline of experienced and motivated Data Analytics Specialists for future opportunities within Flutterwave.  We require individuals who are passionate about data, driven to make a  difference, and eager to solve complex problems. In this role, you will have the opportunity to analyze data, provide insights, and drive decision-making. You will be a key member of the team and will play a vital role in shaping the future of our company.

Principal Duties and Responsibilities:

• Develop and deliver analytics reporting and Business Intelligence dashboards and reports as required by business areas
• Interpreting data and analysis into impactful, action-orientated insights for internal stakeholders
• Promote a data-driven mindset and collaborate with stakeholders in defining business problems and delivering analytics solutions that produce tangible business results
• Develop strong cross-functional partnerships across the company (Engineering, Product, Finance, Marketing, Operations, etc.)
• Support the team and/or other analysts in the design, construction, and implementation of appropriate analytical processes which support business objectives.
• Interface with business teams to understand their data requirements and provide them with actionable insights and reports.
• Communicate key findings and insights to both technical and non-technical stakeholders using storytelling techniques
• Develop predictive models and machine learning algorithms to address business challenges (e.g., customer churn, fraud detection, revenue forecasting).
• Conduct statistical analyses, hypothesis testing, and A/B testing to support decision-making processes.
• Implement and optimize machine learning models using tools such as Python or R.
• Ensure personal information of customers, employees, and other individuals the company conducts business with is processed and protected in line with applicable data privacy policies, privacy laws, and global best practices.

Qualifications:

• Bachelor’s or Master’s degree in Data Science, Computer Science, Statistics, Mathematics, Economics, or a related field.
• 3+ years of experience in data analysis, data science, or a similar role.
• Proven track record of applying data science techniques to solve business problems.

Skills & Competencies

• Experience with Power BI, Tableau, or similar tools for data visualization.
• Expertise with SQL with knowledge of cloud data warehouses. 
• Experience with Python is highly desirable
• Experience in building statistical models and machine learning is a strong plus.
• Understanding of machine learning algorithms and their practical applications (e.g., regression, classification, clustering).
• Experience with cloud platforms (e.g., AWS, Azure, Google Cloud) and their associated data services is a plus.
• Ensure personal information of customers, employees, and other individuals the company conducts business with is processed and protected in line with applicable data privacy policies, privacy laws, and global best practices.

Soft Skills:

• Excellent communication and presentation skills, with the ability to explain technical concepts to a non-technical audience.
• Strong stakeholder management skills, with the ability to work across multiple teams.
• High attention to detail and commitment to accuracy.
• Strong attention to detail, results-driven with high accuracy of output
• A strategic and tactical thinker with strong problem-solving and analytical skills.
• Able to manage multiple cross-functional projects across different departments.