Current Job Openings at CrossBoundary

Job Description

The CrossBoundary team is recruiting a full-time Information Technology Specialist to join our IT team. We are seeking a resourceful, innovative, and creative problem-solver to implement solutions in response to the firm’s growing technology needs. The Information Technology Specialist will be responsible for administering the different technology systems; ensuring the satisfactory resolution of any user-reported technology incidents; and employing their broad curiosity and creativity to build robust digital solutions. This person will also play a key role in ensuring the firmwide adoption of new systems and functionalities as they are rolled out.

The Information Technology Specialist will report to the Information Technology Manager and work closely with the CrossBoundary Group and firm leadership to implement the firm’s objectives. 

Who You Are

• A self-starter who is passionate about creating lasting change in underserved markets
• Excellent analytical ability and discipline; ability to think clearly, structure problems logically, and then design and implement solutions that focus on the core issues.
• Comfortable with risk management, vulnerability management, and cloud security.
• Service-orientated: focused on empowering and serving the people order to help them achieve their goals, reach their potential, and maximize their contributions to the organization
• Strong understanding of computer systems, networking concepts, and desktop troubleshooting techniques.
• Excellent interpersonal skills to effectively interact with customers, cross-functional groups, senior management, team members, and vendors/partners.
• Proactive, Adaptable, and flexible to meet demands. You are relentless and passionate to get the job done.
• Good oral and written communication skills to handle day today’s queries and provide support to the business.
• Excellent problem-solving and critical-thinking capabilities.
• Accountability – you take responsibility and own the solution within a collaborative team environment.
• Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
• Willing to continually learn and find ways to improve the overall user experience.

Required Qualifications

• 5+ years of experience working in information technology providing network and end-user desktop support
• BSc/BA in Computer Science, Information Technology, Engineering, or relevant field
• Proven knowledge of SaaS-based business applications (Microsoft 365, Azure, DealCloud).
• Proven knowledge of managing cloud-based user directories, IAM, Multi-Factor authentication, Intune, and Single Sign-on Service
• Deep knowledge of Microsoft 365, SharePoint Online, Teams, Power Apps, Power Automate, Power BI, and Dynamics 365 (Fin & Ops and CRM)
• Proven knowledge of networking and security protocols and concepts - TCP/IP, DNS, VPNs, SDWAN, SDN
• Advanced understanding of Incident Management, Root Cause Analysis, and Change Management.
• Solid understanding of enterprise AV and networking infrastructure design, administration, and troubleshooting
• Experience working in a Microsoft and Apple environment

Key Responsibilities

In this role, you will:

• Work with different user groups to understand their needs, find potential solutions, and partner with them through the successful implementation of the same
• Create and leverage metrics and reporting to identify trends within the environment and collaborate effectively with other stakeholders to build valued add and scalable solutions.
• Work with different user groups to understand their needs, find potential solutions, and partner with them through the successful implementation of the same
• Administer the different systems that CrossBoundary Group is using such as Azure, Microsoft 365, DealCloud, and Adobe Enterprise
• Ensure that user onboarding, cross-boarding, and offboarding processes are seamless from a technology standpoint
• Monitor, troubleshoot, resolve, and continually enhance the offices’ network and audio-visual (AV) systems thereby ensuring consistent user experience across the firm
• Work with network and AV engineers to perform required onsite support activities
• Provide high-quality hardware and system support to users and escalate issues to the IT Manager when necessary
• Conduct technology awareness sessions
• Perform other related duties as requested or assigned
• Be required to travel for business when the need arises.

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Job Description

CrossBoundary is recruiting a full-time Data Scientist. We are seeking candidates with proven skills in managing large data sets; applying statistics, machine learning, and other techniques to drive towards meaningful insights; and presenting these insights to varied stakeholders.

CrossBoundary is not a development firm and is not seeking typical development skills. As a Data Scientist, you will be a part of a cross-disciplinary team that has the potential to create a significant positive impact on underserved communities. You will work with data sets of vastly varying size, granularity, and quality and connect that information to concrete recommended actions. Data Scientist candidates should have at least 3 years of work experience (or applicable post-graduate education), with 1 year of experience working in high-caliber data science or consulting organizations. Experience working in developing countries will be regarded favorably.

Who We Are

The CrossBoundary team is a unique group made up of people who are genuinely excited by the opportunity to make a difference in some of the most challenging yet exciting markets in the world. Team members come from diverse backgrounds but share several qualities: curiosity, humility, integrity, a drive for excellence, and a bias for action.

Who You Are

• A self-starter who is passionate about creating lasting change in frontier markets
• Seeks to take on new types of work, even without prior experience/direct supervision
• Shows willingness to work, travel, and live in a sometimes-challenging environment
• Has comfort with ambiguity and an ability to operate effectively in a changing context
• Can build strong relationships with clients and colleagues in stressful environments
• Applies a “hacker mindset” towards challenges and unsolved problems

Primary Responsibilities

• Management of data sets relevant to individual projects
• Analysis of historical data to identify past and current patterns as well as causal relationships
• Creation of predictive models, “What-if” scenarios, and time-series predictions
• Design of recommendation algorithms to select optimal choices from universe of options
• Co-teaming with advisory and other teams and driving them to connect the data to valuable insights
• Management of relationships with stakeholders to create trust in the project deliverables

Qualifications

The ideal candidate will have the following skills and qualifications:

• 3 years of work experience (or applicable post-graduate education), with 1 year of experience working in high-caliber data science or consulting organizations
• Experience working in developing countries will be regarded favorably
• Expertise in at least one data-focused programming language (e.g.: Python, R, MATLAB)
• Expertise in advanced statistical applications: non-parametric regression and classification, Bayesian methods, etc.
• Expertise in visualization libraries (e.g.: Plotly, ggplot2, Tableau)
• Experience in version control (e.g.: Git/GitHub) is a plus
• Experience manipulating and transforming large data sets (e.g.: SQL, Spark, HDFS) is a plus
• Experience in numerical optimization (e.g.: gradient-based techniques and MILP) is a plus
• Experience with GIS tools (e.g.: ArcGIS, QGIS) is a plus
• Ability to work independently and to learn new skills with minimal supervision
• Excellent presentation skills; ability to communicate clearly and effectively with diverse audiences