Collection Specialists at SeedStars Academy

The Role

• Seedstars is hiring Collection Specialists to support loan repayment and portfolio quality for entrepreneurs financed under the P2S program. This is a central collection role — not door-to-door recovery. Loan Collectors combine phone-based follow-up with targeted field verification, working closely with Loan Officers, coaches, and Entrepreneur Support Organizations (ESOs) to keep repayments on track and validate the information that drives the loan collection process.
• Collection Specialists report to the country Loan and Portfolio Lead and work day-to-day with Loan Officers, Coaches, and ESOs.
• Contract duration aligned with the P2S program.
• Only shortlisted candidates will be contacted.

Key Responsibilities

Collections & Repayment Follow-up

• Conduct high-volume phone call follow-ups with borrowers based on loan due dates, following digital messaging (SMS/WhatsApp) touchpoints.
• Work with ESOs and coaches to drive timely repayments across their cohorts.
• Support repayment monitoring for direct borrowers (non-ESO entrepreneurs), including bank account linkage and direct debit mandate follow-up.

Field Verification & Spot Checks

• Conduct field visits to confirm entrepreneurs are present and operating at their registered locations; perform spot checks and support address verification.
• Validate crop deliveries, yields, and repayment amounts using the Scribe application (dedicated loan collector role), enabling validated deliveries to automatically reduce outstanding loan balances.

Aggregator & Off-taker Verification

• Serve as the dedicated point of contact for assigned major aggregators (e.g., Trade Bazaar, Aluvial, Value Seeds), ensuring reliable information flow.
• Verify that off-taker payments are routed to the correct designated FCMB accounts as specified in off-take agreements, and confirm payment details have been communicated to off-takers.

Underwriting & Program Support

• Provide underwriting support for upcoming cohorts, including data collection on farmers and aggregators across the value chain via Scribe.
• Assist entrepreneurs with the loan application process and support Loan Officers as needed.

Qualifications

Required

• Experience in loan collection, credit recovery, microfinance, or agri-finance operations.
• Strong phone-based communication and negotiation skills; comfortable with a high daily call volume.
• Comfortable using mobile applications for field data collection and validation.
• Willingness to travel within the assigned region for field visits and spot checks (travel reimbursed as individual expenses).
• Fluency in English and relevant local language(s) of the assigned location.
• High integrity and professionalism; collections are conducted respectfully and in full compliance with local regulations.

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The Role

• Seedstars is hiring Collection Specialists to support loan repayment and portfolio quality for entrepreneurs financed under the P2S program. This is a central collection role — not door-to-door recovery. Loan Collectors combine phone-based follow-up with targeted field verification, working closely with Loan Officers, coaches, and Entrepreneur Support Organizations (ESOs) to keep repayments on track and validate the information that drives the loan collection process.
• Collection Specialists report to the country Loan and Portfolio Lead and work day-to-day with Loan Officers, Coaches, and ESOs.
• Contract duration aligned with the P2S program.
• Only shortlisted candidates will be contacted.

Key Responsibilities

Collections & Repayment Follow-up

• Conduct high-volume phone call follow-ups with borrowers based on loan due dates, following digital messaging (SMS/WhatsApp) touchpoints.
• Work with ESOs and coaches to drive timely repayments across their cohorts.
• Support repayment monitoring for direct borrowers (non-ESO entrepreneurs), including bank account linkage and direct debit mandate follow-up.

Field Verification & Spot Checks

• Conduct field visits to confirm entrepreneurs are present and operating at their registered locations; perform spot checks and support address verification.
• Validate crop deliveries, yields, and repayment amounts using the Scribe application (dedicated loan collector role), enabling validated deliveries to automatically reduce outstanding loan balances.

Aggregator & Off-taker Verification

• Serve as the dedicated point of contact for assigned major aggregators (e.g., Trade Bazaar, Aluvial, Value Seeds), ensuring reliable information flow.
• Verify that off-taker payments are routed to the correct designated FCMB accounts as specified in off-take agreements, and confirm payment details have been communicated to off-takers.

Underwriting & Program Support

• Provide underwriting support for upcoming cohorts, including data collection on farmers and aggregators across the value chain via Scribe.
• Assist entrepreneurs with the loan application process and support Loan Officers as needed.

Qualifications

Required

• Experience in loan collection, credit recovery, microfinance, or agri-finance operations.
• Strong phone-based communication and negotiation skills; comfortable with a high daily call volume.
• Comfortable using mobile applications for field data collection and validation.
• Willingness to travel within the assigned region for field visits and spot checks (travel reimbursed as individual expenses).
• Fluency in English and relevant local language(s) of the assigned location.
• High integrity and professionalism; collections are conducted respectfully and in full compliance with local regulations.