Jobs at Crovation Limited

Job Summary

• We are looking for a proactive and customer-focused Client Relations & Retention Executive to join our growing real estate team.
• This role is ideal for someone who goes beyond simply answering client enquiries.
• You will be responsible for building lasting relationships, keeping clients engaged, resolving concerns, and ensuring that our clients continue to have confidence in our brand long after a transaction is completed.

What You’ll Do

• Manage relationships with existing clients and serve as a key point of contact throughout their customer journey.
• Proactively follow up with clients and provide timely updates on payments, documentation, allocation, surveys, and other property-related processes.
• Handle client enquiries, complaints, and concerns professionally and ensure timely resolution.
• Work closely with Sales, Operations, Accounts, Legal, and other teams to resolve client issues.
• Monitor pending client requests and ensure nothing falls through the cracks.
• Re-engage inactive or dissatisfied clients and identify opportunities for retention.
• Build strong relationships that encourage repeat business, referrals, and long-term loyalty.
• Maintain accurate client records and follow-up schedules.
• Track client feedback and identify recurring issues that can improve our customer experience.
• Prepare regular reports on client engagement, complaints, resolutions, and retention.

Who We’re Looking For?
You should be someone who:

• Has 2–4 years’ experience in Client Relations, Customer Success, Customer Service, Account Management, or a similar role.
• Has excellent communication and interpersonal skills.
• Is confident handling difficult conversations and resolving client concerns.
• Is highly organized and excellent at follow-up.
• Takes ownership instead of constantly waiting for instructions.
• Is empathetic, patient, professional, and solution-oriented.
• Can communicate effectively through phone calls, WhatsApp, email, and face-to-face interactions.
• Is comfortable working in a fast-paced, target-driven environment.
• Has experience in real estate or property-related services — an added advantage.

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Job Summary

• We are looking for a highly organized, proactive, and responsible Admin Officer to support the smooth day-to-day running of our office.
• The ideal candidate will be excellent at coordinating administrative activities, maintaining records, supporting staff and management, and ensuring the office operates efficiently.

Key Responsibilities

• Manage daily administrative and office activities.
• Maintain accurate staff, client, and company records.
• Prepare reports, letters, memos, and other official documents.
• Coordinate meetings, appointments, and internal communications.
• Monitor office supplies and coordinate procurement when required.
• Handle incoming calls, emails, correspondence, and visitors professionally.
• Support HR and management with attendance, leave, onboarding, and other administrative processes.
• Maintain proper filing and documentation systems.
• Follow up on administrative tasks and ensure deadlines are met.
• Assist with company events, meetings, inspections, and other operational activities.
• Liaise with vendors, service providers, and other external contacts when necessary.
• Ensure the office environment remains organized, functional, and professional.
• Perform other administrative duties assigned by management.

Requirements

• OND, HND, or Bachelor's degree in Business Administration, Management, Office Administration, or a related field.
• 2–4 years' experience in an administrative or office support role.
• Strong organizational and time-management skills.
• Excellent written and verbal communication skills.
• Good knowledge of Microsoft Office/Google Workspace.
• Ability to maintain confidentiality and handle sensitive information.
• Strong attention to detail and follow-through.
• Ability to multitask and work with minimal supervision.
• Professional appearance and interpersonal skills.
• Experience in real estate, property, or a related industry is an added advantage.