Client Relations Officer at Swift Consulting

Job Summary

• We are seeking a professional, friendly, and client-focusedCustomer Relationship Officer to join our client’s IT firm.
• The successful candidate will be responsible for building and maintaining strong client relationships, addressing client needs and concerns, providing information about the company’s products and services, and ensuring a positive client experience.
• The desired candidate must have experience in client relations, customer service, account management, client support, or a related role, preferably within an IT or technology environment.

Key Responsibilities

• Build and maintain strong, professional relationships with clients.
• Serve as a primary point of contact for client inquiries, requests, and concerns.
• Provide accurate information about the company’s products, services, and solutions.
• Manage client complaints and coordinate with relevant teams to ensure timely resolution.
• Monitor client requests and provide updates until issues are properly addressed.
• Escalate technical or complex issues to the appropriate team when necessary.
• Maintain accurate records of client interactions, feedback, complaints, and resolutions.
• Gather client feedback and identify areas for improving client satisfaction and service delivery.
• Identify opportunities to strengthen client engagement and retention.
• Prepare regular reports on client activities, feedback, and service issues.
• Collaborate with internal teams to ensure effective delivery of client requirements.
• Maintain a professional, responsive, and client-focused approach at all times.

Requirements

• Minimum of HND/BSc in Business Administration, Marketing, Communications, Public Relations, or a related field.
• 2–3 years of experience in client relations, customer service, account management, client support, or a similar role.
• Excellent verbal and written communication skills.
• Strong interpersonal and relationship-building skills.
• Strong problem-solving and conflict-resolution abilities.
• Good knowledge of client relationship and customer service principles.
• Ability to handle difficult clients professionally and patiently.
• Proficiency in Microsoft Office and digital communication tools.
• Ability to understand and explain technology products or services effectively.
• Must be organized, proactive, patient, and client-focused.
• Ability to work independently and as part of a team.