City Operations Leads at Vendease

Job Summary

You will be responsible for monitoring the growth of the city and ensuring the efficient operation of the city you handle.. You will have a primary responsibility for providing leadership in driving sales with an emphasis on increasing retention and dependency of existing customers; increasing the client base and monitoring customer satisfaction.

Job Details

• Manage Key Accounts: Ensure high customer satisfaction and retention through effective management of relationships with designated key account specialists. 
• Inventory Monitoring: Collaborate with the warehouse team to monitor stock levels and ensure timely restocking to meet customer demand. 
• Internal Collaboration: Work closely with logistics and supply teams to guarantee product availability and address customer needs promptly. 
• Customer Base Expansion: Strategically increase the city's customer base using various acquisition channels, focusing on enhancing retention rates. 
• Client Management: contact centre operations to reduce customer churn and improve retention. 
• Premium Client Management: Directly manage premium clients via Club Vendease, focusing on increasing value and Vendease’s share of wallet. 
• Sales and Profit Strategies: Develop strategies to boost sales and maximize profits for city-specific accounts. 
• Market Analysis: Analyze market trends and customer data to identify growth opportunities and devise effective sales plans. 
• Sales Reporting: Prepare regular reports on sales, customer feedback, and market trends to inform strategic decisions. 
• Contract Negotiation: Negotiate contracts and pricing with key accounts to fulfil mutual needs and expectations. 
• Relationship Building: Maintain strong, ongoing relationships with key accounts through regular, direct communication and meetings. 
• Collaboration and Strategy: Work in tandem with other City Ops Leads to share strategies and improve retention and acquisition efforts.

Requirements

• Successful experience in a managerial role with a team of not less than 10. 
• 6+ years in leadership roles driving and implementing revenue growth and successful experience building and managing exceptional sales and customer service teams 
• Inspirational Leadership style and hands-on approach
• Demonstrated ability in all aspects of leadership, including motivation.
• Successful experience in using data analytics to monitor and evaluate sales teams against stated expectations, in addition to aligning and changing behavior with performance expectations
• Excellent written and verbal communication skills, including presentation and public speaking skills
• Experience working with multiple office locations as well as at-home agents.

Technical Skills and Competencies 

• Data Analytics: Proficiency in utilising data analytics tools to derive actionable insights from sales data and market trends. 
• Networking: Strong network within the hospitality industry to leverage for strategic advantages. 
• Negotiation and Deal Closing: Excellent negotiation skills with a proven ability to close deals and achieve favourable terms. 
• Leadership: Demonstrated ability to inspire and drive a team towards achieving sales and operational goals.
• Strategic Thinking: Skilled in crafting and executing strategies for sales growth and customer engagement.
• Customer Focus: Commitment to customer satisfaction, adept at managing and nurturing key account relationships. 
• Problem-Solving: Quick and efficient problem-resolution skills. 
• Communication: Outstanding ability to communicate across various levels, fostering strong relationships with stakeholders. 

go to method of application »

Job Summary

You will be responsible for monitoring the growth of the city and ensuring the efficient operation of the city you handle.. You will have a primary responsibility for providing leadership in driving sales with an emphasis on increasing retention and dependency of existing customers; increasing the client base and monitoring customer satisfaction.

Job Details

• Manage Key Accounts: Ensure high customer satisfaction and retention through effective management of relationships with designated key account specialists. 
• Inventory Monitoring: Collaborate with the warehouse team to monitor stock levels and ensure timely restocking to meet customer demand. 
• Internal Collaboration: Work closely with logistics and supply teams to guarantee product availability and address customer needs promptly. 
• Customer Base Expansion: Strategically increase the city's customer base using various acquisition channels, focusing on enhancing retention rates. 
• Client Management: contact centre operations to reduce customer churn and improve retention. 
• Premium Client Management: Directly manage premium clients via Club Vendease, focusing on increasing value and Vendease’s share of wallet. 
• Sales and Profit Strategies: Develop strategies to boost sales and maximize profits for city-specific accounts. 
• Market Analysis: Analyze market trends and customer data to identify growth opportunities and devise effective sales plans. 
• Sales Reporting: Prepare regular reports on sales, customer feedback, and market trends to inform strategic decisions. 
• Contract Negotiation: Negotiate contracts and pricing with key accounts to fulfil mutual needs and expectations. 
• Relationship Building: Maintain strong, ongoing relationships with key accounts through regular, direct communication and meetings. 
• Collaboration and Strategy: Work in tandem with other City Ops Leads to share strategies and improve retention and acquisition efforts.

Requirements

• Successful experience in a managerial role with a team of not less than 10. 
• 6+ years in leadership roles driving and implementing revenue growth and successful experience building and managing exceptional sales and customer service teams 
• Inspirational Leadership style and hands-on approach
• Demonstrated ability in all aspects of leadership, including motivation.
• Successful experience in using data analytics to monitor and evaluate sales teams against stated expectations, in addition to aligning and changing behavior with performance expectations
• Excellent written and verbal communication skills, including presentation and public speaking skills
• Experience working with multiple office locations as well as at-home agents.

Technical Skills and Competencies 

• Data Analytics: Proficiency in utilising data analytics tools to derive actionable insights from sales data and market trends. 
• Networking: Strong network within the hospitality industry to leverage for strategic advantages. 
• Negotiation and Deal Closing: Excellent negotiation skills with a proven ability to close deals and achieve favourable terms. 
• Leadership: Demonstrated ability to inspire and drive a team towards achieving sales and operational goals.
• Strategic Thinking: Skilled in crafting and executing strategies for sales growth and customer engagement.
• Customer Focus: Commitment to customer satisfaction, adept at managing and nurturing key account relationships. 
• Problem-Solving: Quick and efficient problem-resolution skills. 
• Communication: Outstanding ability to communicate across various levels, fostering strong relationships with stakeholders. 

go to method of application »

Job Summary

You will be responsible for monitoring the growth of the city and ensuring the efficient operation of the city you handle.. You will have a primary responsibility for providing leadership in driving sales with an emphasis on increasing retention and dependency of existing customers; increasing the client base and monitoring customer satisfaction.

Job Details

• Manage Key Accounts: Ensure high customer satisfaction and retention through effective management of relationships with designated key account specialists. 
• Inventory Monitoring: Collaborate with the warehouse team to monitor stock levels and ensure timely restocking to meet customer demand. 
• Internal Collaboration: Work closely with logistics and supply teams to guarantee product availability and address customer needs promptly. 
• Customer Base Expansion: Strategically increase the city's customer base using various acquisition channels, focusing on enhancing retention rates. 
• Client Management: contact centre operations to reduce customer churn and improve retention. 
• Premium Client Management: Directly manage premium clients via Club Vendease, focusing on increasing value and Vendease’s share of wallet. 
• Sales and Profit Strategies: Develop strategies to boost sales and maximize profits for city-specific accounts. 
• Market Analysis: Analyze market trends and customer data to identify growth opportunities and devise effective sales plans. 
• Sales Reporting: Prepare regular reports on sales, customer feedback, and market trends to inform strategic decisions. 
• Contract Negotiation: Negotiate contracts and pricing with key accounts to fulfil mutual needs and expectations. 
• Relationship Building: Maintain strong, ongoing relationships with key accounts through regular, direct communication and meetings. 
• Collaboration and Strategy: Work in tandem with other City Ops Leads to share strategies and improve retention and acquisition efforts.

Requirements

• Successful experience in a managerial role with a team of not less than 10. 
• 6+ years in leadership roles driving and implementing revenue growth and successful experience building and managing exceptional sales and customer service teams 
• Inspirational Leadership style and hands-on approach
• Demonstrated ability in all aspects of leadership, including motivation.
• Successful experience in using data analytics to monitor and evaluate sales teams against stated expectations, in addition to aligning and changing behavior with performance expectations
• Excellent written and verbal communication skills, including presentation and public speaking skills
• Experience working with multiple office locations as well as at-home agents.

Technical Skills and Competencies 

• Data Analytics: Proficiency in utilising data analytics tools to derive actionable insights from sales data and market trends. 
• Networking: Strong network within the hospitality industry to leverage for strategic advantages. 
• Negotiation and Deal Closing: Excellent negotiation skills with a proven ability to close deals and achieve favourable terms. 
• Leadership: Demonstrated ability to inspire and drive a team towards achieving sales and operational goals.
• Strategic Thinking: Skilled in crafting and executing strategies for sales growth and customer engagement.
• Customer Focus: Commitment to customer satisfaction, adept at managing and nurturing key account relationships. 
• Problem-Solving: Quick and efficient problem-resolution skills. 
• Communication: Outstanding ability to communicate across various levels, fostering strong relationships with stakeholders.