Change and Incident Management Specialist at Swifta System

Responsibilities

• Recommends needed adjustments to the change system, as appropriate.
• Coordinate and attend change control board meetings.
• Provide change management strategy, change process design, project integration guidance, and expertise for the overall change management effort and/or individual initiatives within a given project.
• Conduct organizational assessments to determine the current readiness and capability for change.;
• Assess Organizational Design impacts during the change process.
• Prepare detailed stakeholder analysis dependent on the change's complexity and the stakeholders it may impact.
• Align change management methods for a given project with other organizational change initiatives, where applicable.
• Measure and review progress toward goals.
• Ensure regular status checks of the change strategy and change process, conditions for success, the well-being and receptivity of the organization, and any other factor impacting the success of the change.

Experience:

• 3-7 years work experience comprising:
• Minimum of 2 years experience in IT Change Management
• One Project management Experience
• Crisis Management
• Experience working with a range of service providers
• Understanding of service delivery and service support environment

Education:

• First degree in Computer Science or an IT equivalent degree
• Foundation Certificate in ITIL3 or 4 – IT Service Management
• Practitioner certificate in IT Service Management will be an added advantage