Jobs at Domeo Resources International

Main Functions

• The Cashier is responsible for handling all cash transactions accurately and efficiently, providing excellent customer service, and maintaining accurate financial records.
• The role ensures that all sales are properly recorded, receipts are issued, and cash is safely reconciled at the end of each shift.
• The ideal candidate must be reliable, attentive to detail, and customer-focused, with strong numerical and interpersonal skills.

Role Responsibilities
Cash Handling and Transactions:

• Receive payments from customers in cash, Debit or other forms of payment.
• Issue receipts, refunds, and change to customers accurately.
• Process sales transactions efficiently using POS systems or registers.
• Verify and record cash amounts before and after shifts to ensure accuracy.
• Ensure all transactions are properly entered and documented in the accounting system.

Customer Service:

• Provide excellent service to customers during billing and payment processes.
• Greet customers warmly and respond politely to inquiries.
• Resolve basic billing or transaction-related issues in a courteous and professional manner.
• Maintain a friendly and professional demeanor to promote a positive customer experience.

Record Keeping and Reconciliation:

• Maintain accurate records of daily transactions and sales reports.
• Reconcile cash drawers at the end of each shift and report discrepancies immediately.
• Prepare and submit daily sales summaries and payment reports to the Accountant or Manager.
• Ensure accurate documentation of cash inflows and outflows.

POS and System Management:

• Operate point-of-sale (POS) terminals efficiently.
• Ensure all items are scanned or entered correctly into the system.
• Report POS malfunctions or errors to supervisors promptly.
• Assist in updating product prices and inventory information in the system when required.

Cash Security and Compliance:

• Handle all financial transactions in compliance with company policies and procedures.
• Safeguard all cash and valuables during and after shift hours.
• Ensure adherence to internal control processes and audit standards.
• Report suspicious activities or security breaches related to cash handling.

Teamwork and Communication:

• Work collaboratively with sales, kitchen, and management teams to ensure smooth operations.
• Communicate effectively with colleagues regarding sales, refunds, and account issues.
• Assist in training new cashiers or interns when necessary.
• Maintain a positive and supportive work environment.

Administrative and Support Duties:

• Assist with inventory counting, restocking, and display arrangement when needed.
• Provide support during peak hours or events.
• Participate in periodic audits and financial reviews.
• Ensure the cashier’s workstation is neat, organized, and fully equipped.

Experience / Qualifications

• Minimum of OND, NCE, or equivalent qualification in Accounting, Business Administration, or related fields
• 1- 4 years of relevant experience in cash handling, retail, hospitality, or customer service.
• Proficiency in POS systems and basic accounting principles.
• Experience in retail, food service, or hospitality environments will be an advantage.
• Certification in cash management or customer service is an added advantage.

Competencies/Skills:

• Excellent numerical accuracy and attention to detail.
• Strong communication and customer service skills.
• Ability to operate POS systems and handle electronic payments.
• Trustworthy and responsible in handling financial transactions.
• Basic computer literacy (Microsoft Excel, Word, and accounting systems).
• Organizational and multitasking abilities.
• Ability to work efficiently under pressure.
• Time management and reliability.

Behavioural Qualities / Other Competences:

• High level of integrity and honesty.
• Neat personal appearance and professionalism.
• Punctual, dependable, and disciplined.
• Calm and courteous when handling customers.
• Positive attitude and willingness to assist others.
• Strong work ethics and accountability.
• Adaptable and cooperative team player.

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Job Summary

• The Restaurant Outlet Manager is responsible for overseeing the daily operations of the restaurant to ensure efficient service delivery, profitability, excellent guest experience, and compliance with company standards and food safety regulations.
• The role involves supervising front-of-house staff, coordinating with kitchen operations, managing inventory and cash flow, and ensuring smooth restaurant operations at all times.

Key Responsibilities
Operations Management:

• Oversee the day-to-day operations of the restaurant to ensure smooth service delivery.
• Ensure proper coordination between kitchen and service staff.
• Monitor opening and closing procedures of the restaurant.
• Ensure availability of food items, beverages, and service materials at all times.
• Maintain restaurant cleanliness, hygiene, and organization in line with food safety standards.
• Ensure compliance with company policies and standard operating procedures.
• Supervise table turnover efficiency and service speed during peak periods.

Team Leadership and Supervision:

• Supervise waiters, cashiers, kitchen assistants (where applicable), and other outlet staff.
• Prepare staff duty rosters and manage shift scheduling.
• Monitor staff attendance, punctuality, grooming, and performance.
• Provide on-the-job coaching on customer service and service etiquette.
• Promote teamwork between kitchen and front-of-house staff.
• Address staff concerns and escalate serious issues when necessary.

Customer Service Management:

• Ensure guests receive prompt and courteous service at all times.
• Handle customer complaints professionally and resolve issues quickly.
• Monitor guest feedback and implement improvements.
• Maintain a welcoming restaurant atmosphere that encourages repeat visits.
• Ensure service standards align with company expectations.

Sales and Revenue Performance:

• Drive restaurant sales to meet and exceed revenue targets.
• Monitor daily sales performance and prepare reports.
• Promote menu specials, combo offers, and seasonal promotions.
• Implement strategies to increase walk-in traffic and repeat customers.
• Upsell food and beverage items through staff engagement strategies.

Inventory and Stock Control:

• Monitor stock levels of food items, beverages, and restaurant supplies.
• Coordinate timely replenishment with procurement or store personnel.
• Conduct routine stock counts and reconciliation.
• Minimize wastage, spoilage, and pilferage.
• Ensure proper storage of perishable and non-perishable items.

Financial Management:

• Supervise daily cash handling and reconciliation procedures.
• Monitor POS transactions and ensure accuracy.
• Prepare daily and weekly sales reports.
• Support cost control initiatives including food cost monitoring.
• Ensure accountability of cashiers and shift supervisors.

Compliance and Food Safety:

• Ensure compliance with food safety and hygiene regulations.
• Maintain cleanliness standards in dining and service areas.
• Ensure staff follow proper food handling procedures.
• Maintain operational records and documentation.
• Ensure adherence to company policies and regulatory requirements.

Key Performance Indicators (KPIs)

• Achievement of sales targets
• Customer satisfaction ratings
• Speed and quality of service delivery
• Staff productivity and teamwork
• Inventory accuracy and control
• Reduction in food wastage and losses
• Compliance with hygiene and safety standards.

Qualifications and Requirements

• Bachelor’s Degree in Business Administration, Hospitality Management, or related field (preferred).
• 2 - 4 years’ experience in restaurant, hospitality, or outlet supervision/management.
• Strong leadership and team coordination skills.
• Excellent communication and interpersonal skills.
• Good problem-solving and decision-making ability.
• Ability to work in a fast-paced restaurant environment.
• Proficiency in Microsoft Office and POS systems.
• Knowledge of food safety practices is an added advantage.

Key Competencies:

• Leadership and supervision
• Customer service excellence
• Sales orientation
• Attention to detail
• Conflict resolution
• Time management
• Accountability and integrity
• Working Conditions
• Ability to work shifts, weekends, and public holidays where required.
• Ability to stand and move around the restaurant floor for extended periods.
• Work in a fast-paced, customer-focused environment.