Career Opportunities at Wellness Healthcare Group

Responsibilities

• Memorize scripts for products and services, and refer to them during calls
• Build positive relationships by going above and beyond with customer service, ensuring that all questions and confirmations are handled appropriately
• Identify opportunities for driving sales and revenue of the company’s existing product suite, and seize opportunities to upsell when appropriate
• Meet daily qualitative and quantitative targets for yourself and your team, and achieve all objectives for service, productivity, and quality
• Create and maintain record of daily problems and remedial actions taken, using call-center database
• Leverage data and insights gathered by the call center to recommend and influence process improvements

Required skills and qualifications

• OND in any relevant field
• Only candidates around Gbagada will be shortlisted for interview
• Experience working in a call center or customer-support role is not compulsory
• Strong active-listening and verbal-communication skills
• Proficiency in problem-solving
• Ability to multitask and manage time effectively

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Job Purpose

• We seek to employ an HMO Underwriter whose core responsibilities includes processing / evaluating clients’ application for health insurance coverage by examining the applicant's medical history, advice on risk factors amongst others.

Key Responsibilities

• Analyse information on insurance applications
• Determine the risk of insuring a client under our HMO unit
• Contact field representatives, medical personnel and other team members to obtain further information
• Advice whether to offer health insurance scheme to clients
• Determine appropriate premiums and amount of coverage.
• Screen applicants on the basis of set criteria
• Evaluate recommendations from underwriting software

Requirements

• Minimum of first degree or its equivalent in Health Management courses.
• Minimum of 2-3years post NYSC experience in relevant and related fields.
• Attendance of related Courses/workshops/seminars etc.
• Post Graduate Qualification in health Management or related field will be an added advantage.
• ICT in Ms Excel, Ms word and field-specific software

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Job Description

• Advising patients on the proper use or application of medication
• Communicating the potential dangers or side effects of medicines
• Administering vaccines
• Measuring blood pressure
• Providing temperature checks

Qualification and Experience

• B.Sc in Pharmacy
• 1-2 years experience.

Skills:

• Passion for the job and readiness to go the extra mile
• Good analytical and critical thinking skills
• Excellent people management and motivation skills
• High level of integrity
• Accountability and ownership of tasks and results.

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Responsibilities:

• Scheduling meetings with potential and existing customers, which includes doctors, pharmacists, nurses, and other health care professionals.
• Presenting company products to potential and existing customers and persuading them to make purchases.
• Identifying customers' needs and recommending company products that best fulfill those needs.
• Maintaining solid working relationships with new and existing customers by providing excellent after-sales service.
• Arranging conferences and group events for medical professionals.
• Regularly attending industry events, training, company meetings, briefings, and educational workshops.
• Researching competitors’ products, pricing, and market success.
• Promptly submitting purchase orders to the relevant department.
• Preparing sales reports as well as territory analyses and submitting them to management.

 Requirements:

• Bachelor's degree in marketing, communications, medical office management, or related field is preferred.
• Certified Sales Professional (CSP) certification is advantageous.
• Proven medical sales experience.
• Sound knowledge of medical terminology and legislation.
• Proficiency in all Microsoft Office applications.
• Excellent organizational and consultative sales skills.
• Effective communication and negotiation skills.
• Exceptional customer service skills.